English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
M
Rating: 4 out of 5
GOOD
Translated reviews
Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 175 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 2, 3 and 4 stars
Reset filtersR
Rating: 4 out of 5
Impeccable!
Translated reviews
J
Rating: 4 out of 5
Satisfied with the service from Hawaiisurf. For one more star, they should work with other carriers than DPD who are really the bottom of the basket in the profession
Translated reviews
N
Rating: 4 out of 5
Item conforms to the description and arrived in good condition, correct packaging, fast shipping, good promotion but it's better to wait for sales.
Translated reviews
N
Rating: 4 out of 5
Good follow-up
Translated reviews
Y
Rating: 4 out of 5
Very satisfied
Ultra-light pants, just as I wanted
Translated reviews
Ultra-light pants, just as I wanted
C
Rating: 4 out of 5
As per the order. The bottom is a bit small...
Translated reviews
X
Rating: 4 out of 5
perfect
Translated reviews
P
Rating: 3 out of 5
The skate is not the right color, I asked for pink and I received blue
Translated reviews
L
Rating: 2 out of 5
Product available that was not despite a payment received.
Translated reviews
V
Rating: 4 out of 5
The transaction went well. The delay between the order and its reception was too long and too little information between the company and the customer.
Translated reviews
G
Rating: 3 out of 5
Lack of eco-friendly alternatives in the proposed products.
Translated reviews
M
Rating: 4 out of 5
The tracking was clear and especially the shipping was fast
Translated reviews
T
Rating: 4 out of 5
Very good price. However, selling a board without grip always surprises me.
Translated reviews
R
Rating: 4 out of 5
Meets my expectations
Translated reviews
J
Rating: 2 out of 5
One of the two products arrived with a security tag forcing me to struggle to return it with a carrier that only existed at a distant pickup point from my home. The least they could have done was to immediately send me the product without the security tag at the same time as giving me a way to return the product. But no! Not content with messing up this shipment, HS did not trust me and therefore 15 days after receiving my order, I still have not received my product: this is LAMENTABLE
Translated reviews
C
Rating: 4 out of 5
Simple order and very fast delivery. I need to return the product due to size, I can't give my opinion yet regarding the return.
Translated reviews
N
Rating: 4 out of 5
Good transaction overall but the delivery 'the next day before 1 PM' was not respected despite the payment of the additional €20. And despite the announcement of a refund, I am still waiting 15 days later.
Translated reviews
M
Rating: 4 out of 5
Products arrived in good condition despite the ridiculous box!
Translated reviews
A
Rating: 4 out of 5
Good quality products and Juliette (customer service) is very good advice! Understanding and accommodating team. Only problem: the board is delivered in its cover (ordered with) without bubble wrap or special protection for the nose/tail as indicated on the site and confirmed over the phone… The board arrived safe and sound but could have suffered damage during transit and the note would not have been the same…
Translated reviews
A
Rating: 4 out of 5
Very good service. The delivery during the holidays was a bit complicated but Hawaiisurf did a very good follow-up.
Translated reviews
M
Rating: 3 out of 5
Package worth €250 dropped off without asking for proof of delivery or signature and I was not home. Bold for the same price it's stolen and I don't have it in my possession. Proposing a reliable carrier like DHL express or iOS would be an added value for your site
Translated reviews
Response from HawaiiSurf
Hello Maxence, Thank you for taking the time to share your experience. We understand your frustration regarding the delivery of your package and we are sorry to hear that it was not secure. Your feedback on using reliable carriers is valuable and will be taken into consideration in our future logistical choices. We appreciate your understanding and hope that your future orders will go smoothly. We are happy to have been able to discuss this with you by phone. See you soon at HawaiiSurf and... enjoy the ride! Best regards, The hawaiisurf.com team
M
Rating: 2 out of 5
The cream is incredible, but as a negative point where the product comes from it is not sealed as a guarantee of quality
Translated reviews
Response from HawaiiSurf
Thank you Maria for your comment. We understand the situation. After checking, almost all SUN BUM cosmetic products we sell come with a seal, but it does not seem to be the case for the range you ordered. We will contact the brand to find out the reason and will provide you with more information. We wish you an excellent day! See you later!
A
Rating: 4 out of 5
Good seller.
Compliant products and packaging OK.
But disappointed by the optional J+1 shipping before 1 PM: order confirmed on Thursday 13/02 at 4 PM and delivery on Monday 17/02. I think the carrier did not deliver on Saturday but it would have been better to indicate that.
Translated reviews
Compliant products and packaging OK.
But disappointed by the optional J+1 shipping before 1 PM: order confirmed on Thursday 13/02 at 4 PM and delivery on Monday 17/02. I think the carrier did not deliver on Saturday but it would have been better to indicate that.
Response from HawaiiSurf
Thank you Arnaud for this feedback. We will get in touch with the carrier and get back to you regarding the express delivery. We apologize for the inconveniences caused. Hoping the material gives you good sensations. See you soon on HawaiiSurf!
S
Rating: 4 out of 5
Satisfied
Translated reviews
Response from HawaiiSurf
Thank you Stéphane, we are delighted to read this! See you soon on HawaiiSurf and happy skating!
L
Rating: 4 out of 5
Order received within the announced deadlines and products conforming to the description.
Translated reviews
Response from HawaiiSurf
Thank you Laurence for this sharing! Hoping to see you again soon at HawaiiSurf :)
M
Rating: 4 out of 5
Easy navigation and package delivered quite quickly
Translated reviews
Response from HawaiiSurf
Thank you Margaux for this feedback, see you soon on HawaiiSurf and happy surfing!
J
Rating: 4 out of 5
Customer service was quite responsive even during the holiday period, I received reliable feedback :)
Translated reviews
Response from HawaiiSurf
Thank you JC for this review :) We are delighted that our services have satisfied you, hoping the plates ensure you a good ride! See you very soon on HawaiiSurf!
M
Rating: 3 out of 5
Very long delivery. There was an additional delay of 5 days clearly specified but it took almost 1 month to receive the pads.
Translated reviews
Response from HawaiiSurf
Thank you for your feedback. We are sincerely sorry for the delay experienced. Unfortunately, during the holiday period, our supplier closed for a week and we also closed for a few days, which considerably delayed the supply, shipping, and therefore delivery. We still hope that the rollers suit you and that we will see you again at HawaiiSurf ;) Happy skating!
N
Rating: 3 out of 5
Fast delivery but a product that does not match the order. Still no return slip 3 days after the request. HawaiiSurf will be a second choice in the future.
Translated reviews
Response from HawaiiSurf
We are sorry Nadia for this unsuccessful experience: the processing time for your return request was indeed unusually long due to a surge during the holiday period. The refund for the concerned item was processed two days ago now. Hoping that the other products ordered bring you satisfaction and that we will see you again on HawaiiSurf!
B
Rating: 4 out of 5
Easy to search
Translated reviews
Response from HawaiiSurf
Thanks for your feedback on our website! Hoping you have fun with your new skis :) See you soon on HawaiiSurf!
C
Rating: 2 out of 5
Did not receive the ordered product and impossible to reach them by phone
Translated reviews
W
Rating: 4 out of 5
Good shopping experience. Intuitive site. However, the carrier took a long time to deliver. Too bad.
Translated reviews
Response from HawaiiSurf
Thank you Willy for your feedback. We are sincerely sorry for this abnormally long delivery delay you experienced. Hoping the skis provide you with a good glide! See you soon at HawaiiSurf ;)
D
Rating: 3 out of 5
Hello, the delivery person did not deliver the package to the expected address
Translated reviews
L
Rating: 4 out of 5
Delivery: Nothing to report - navigation OK
Translated reviews
F
Rating: 4 out of 5
thank you for the exchange via chat, and for after-sales advice
Translated reviews
P
Rating: 4 out of 5
Received in good condition, quickly and well packaged
Translated reviews
N
Rating: 4 out of 5
Difficult to find what size corresponds to S/M? Not found
Translated reviews
E
Rating: 4 out of 5
Pleasant site and very practical
Translated reviews
C
Rating: 4 out of 5
The site is very interesting but watch out for sizes
The prices are very reasonable
Translated reviews
The prices are very reasonable