Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2019
Limited packaging for a fragile helmet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2019
Good site, respect for delivery deadlines
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2019
Good site, respect for delivery deadlines
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2019
Correct and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2019
Correct and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2019
Very good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2019
Very good!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/01/2019
Deadline not respected without notifying the customer
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/01/2019
Deadline not respected without notifying the customer
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2019
Very good, order shipped and received on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2019
Very good, order shipped and received on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2019
Small delivery issue but responsive and pleasant team. I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2019
Small delivery issue but responsive and pleasant team. I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2019
Very good product!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2019
Improve customer contact service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2019
Great price, fast shipping and free pickup at the relay point. Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2019
Received on time
Good product conforms
Good packaging
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/01/2019
The skis ordered were packaged far too lightly and were therefore a bit damaged: I do not recommend ordering relatively fragile items
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2019
Didactic!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2019
Item not compliant I will return it as soon as possible
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2019
The site is very well done, I found exactly what I was looking for. However, I was not informed about the delivery to the relay point, I had to contact Hawaii Surf to find out where the delivery was
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2019
Impeccable nothing to complain about!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/01/2019
Order received quickly, no issues. Product as described, well packaged.
But the delivery with DPD... still not punctual despite the PREDICT service, and the delivery person who refuses to go up 3 floors to make the delivery...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2019
Great price and correct delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2019
Not much knowledge about ski boot thermoforming.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2018
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2019
My ski shoes match the image. Thanks to the fur, they are easy to put on but I haven't tried them on the slopes yet... the future will tell the rest!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/12/2018
Photo on the site is non-contractual... The leash was supposed to be all black, but it's actually a black and white checkerboard. Too bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2018
Serious
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/12/2018
Hello, your site is very interesting, however my order, once it arrived, the packaging was completely torn so I am very disappointed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2018
Excellent relationship regarding the purchase of my snowboard, a team that listens and answered each of my technical questions, thanks to Romain who helped me a lot with the choice of my snowboard over the phone.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2018
Haven't received my order yet but the start of the process is good, I will give 5 stars as soon as I receive my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2018
Ergonomic site, wide range of products, interesting prices, delivery within the indicated deadlines.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2018
Everything went very well, however I received the package in a bad state and the jacket that was inside wasn't even wrapped, I was lucky to receive it in good condition. The least you could do would be to wrap them to protect them...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/12/2018
I ordered a product, but received another one that was roughly equivalent, without any message or warning from Hawaii Surf. I had ordered several times on this site before. I won't do it again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2018
Product arrived in good condition
However, not secured in the packaging
No foam or bubble wrap for protection
No SMS or email to inform about the arrival
Long delay of 3 weeks
Pleasant staff nonetheless
Respectful delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2018
Product description not precise enough
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2018
I still haven't received my order. Three days late. Too bad for Christmas!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2018
Very good quality product, delivery problem (delivery expected in 48h, ended up taking almost 1 week and a half 'during the holiday period')
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