Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 3 and 4 stars

Reset filters

Acheteur Vérifié

Published on 26/12/2018 à 09h45 following a purchase from 20/12/2018

No respect for deadlines

Translated reviews

Acheteur Vérifié

Published on 23/12/2018 à 21h19 following a purchase from 19/12/2018

Nothing to report

Translated reviews

Acheteur Vérifié

Published on 23/12/2018 à 10h19 following a purchase from 17/12/2018

Clear and organized, and above all: reliable!

Translated reviews

Acheteur Vérifié

Published on 21/12/2018 à 20h23 following a purchase from 16/12/2018

Item as described but issue with the delivery location. The item did not arrive at the selected pickup point but at another one in the nearby city!!

Translated reviews

Acheteur Vérifié

Published on 21/12/2018 à 13h39 following a purchase from 19/12/2018

Fast! The only downside is that the photos make the items look clearer.

Translated reviews

Acheteur Vérifié

Published on 21/12/2018 à 07h42 following a purchase from 09/12/2018

Simple and nice site with a lot of choices, fast deliveries.

Translated reviews

Acheteur Vérifié

Published on 20/12/2018 à 21h05 following a purchase from 15/12/2018

The packaging is a bit rudimentary

Translated reviews

Acheteur Vérifié

Published on 20/12/2018 à 04h14 following a purchase from 15/12/2018

Very fast shipping, but the board was a bit damaged

Translated reviews

Acheteur Vérifié

Published on 19/12/2018 à 19h15 following a purchase from 14/12/2018

I am not very satisfied with my order. Forgetting the anti-theft device and the torn closure cord on a jacket that costs €320, I expect impeccable quality, this is not a second-hand jacket I am buying. I am waiting to see if Hawaii Surf will ensure its after-sales service. For now, I would not recommend your site to my friends and colleagues.

Translated reviews

Response from HawaiiSurf Published on 20/12/2018

Hello,
Have you gotten back to our colleague? We apologize to Picture for the quality of the jacket received. As a reminder, we are neither producers nor repairers, the after-sales service and warranty will be handled by Picture, and we are here to make the connection.
Also, if you have not already gotten back to us, you are invited to come back to us so that we can send your jacket to Picture.
Best regards
HAWAIISURF

Acheteur Vérifié

Published on 19/12/2018 à 16h47 following a purchase from 13/12/2018

Delivery as expected

Translated reviews

Acheteur Vérifié

Published on 18/12/2018 à 20h28 following a purchase from 13/12/2018

practical and reliable

Translated reviews

Acheteur Vérifié

Published on 18/12/2018 à 17h45 following a purchase from 13/12/2018

Product matching my search, fast shipping but product packaging torn

Translated reviews

Acheteur Vérifié

Published on 18/12/2018 à 10h35 following a purchase from 28/10/2018

Box a bit damaged, but bindings in perfect condition matching the description

Translated reviews

Acheteur Vérifié

Published on 17/12/2018 à 20h31 following a purchase from 13/12/2018

Simple and fast navigation

Translated reviews

Acheteur Vérifié

Published on 16/12/2018 à 20h20 following a purchase from 13/12/2018

Very fast delivery

Translated reviews

Acheteur Vérifié

Published on 16/12/2018 à 09h19 following a purchase from 11/12/2018

clear and precise site

Translated reviews

Acheteur Vérifié

Published on 15/12/2018 à 23h47 following a purchase from 08/12/2018

Very easy to use, efficient and fast

Translated reviews

Acheteur Vérifié

Published on 15/12/2018 à 23h25 following a purchase from 11/12/2018

Easy navigation, should we group socks by theme for more speed

Translated reviews

Acheteur Vérifié

Published on 13/12/2018 à 22h00 following a purchase from 09/12/2018

Very good

Translated reviews

Acheteur Vérifié

Published on 13/12/2018 à 13h15 following a purchase from 09/12/2018

Delivery times not respected

Translated reviews

Response from HawaiiSurf Published on 20/12/2018

Hello,
I do not understand your review, the order was placed on Sunday the 9th and delivered on Wednesday the 12th. As generally indicated in our hours but also in the T&Cs accepted at the time of the order, we are closed on Sundays and Mondays.
Weekend purchases are therefore taken into account and scheduled for shipping the following Tuesday. This was the case for your order, delivered the next day in less than 24 hours after shipping.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 12/12/2018 à 12h46 following a purchase from 05/12/2018

Order placed on 05/12 shipped on 07/12 option 24h/48h but still not received on 12/12. This is not Hawaïsurf's fault but the delivery service. We will see the state of the package.
But for now no review.

Translated reviews

Acheteur Vérifié

Published on 12/12/2018 à 01h23 following a purchase from 01/12/2018

Email sent to check if the order has been shipped. Quick response and shipping done immediately

Translated reviews

Acheteur Vérifié

Published on 09/12/2018 à 19h12 following a purchase from 03/12/2018

It's only after we place our order that we receive a discount voucher....

Translated reviews

Acheteur Vérifié

Published on 09/12/2018 à 09h02 following a purchase from 02/12/2018

Very good service

Translated reviews

Acheteur Vérifié

Published on 06/12/2018 à 10h49 following a purchase from 28/11/2018

Great contact and fast. I recommend

Translated reviews

Acheteur Vérifié

Published on 04/12/2018 à 12h02 following a purchase from 01/12/2018

Order received quickly. However, one truck is damaged, it doesn't seem too bad so I'm going to keep it because I don't want to wait any longer, that said I still report that my trucks were on sale. Thank you

Translated reviews

Acheteur Vérifié

Published on 03/12/2018 à 21h10 following a purchase from 28/11/2018

Super satisfied with the site, there is a wide choice of clothing!

Translated reviews

Acheteur Vérifié

Published on 03/12/2018 à 20h56 following a purchase from 30/11/2018

a bit disappointed that the ordered suit was not packaged, I feel like it was on display

Translated reviews

Acheteur Vérifié

Published on 03/12/2018 à 16h08 following a purchase from 23/11/2018

Fast order

Translated reviews

Acheteur Vérifié

Published on 03/12/2018 à 13h39 following a purchase from 25/11/2018

Perfect for the delay. The discount code ffrs does not work twice in a row....

Translated reviews

Acheteur Vérifié

Published on 03/12/2018 à 11h03 following a purchase from 09/10/2018

If you need a very specific reference, it's better to call, as you won't find it on the site.

Translated reviews

Acheteur Vérifié

Published on 03/12/2018 à 09h37 following a purchase from 25/11/2018

Fast delivery

Translated reviews

Acheteur Vérifié

Published on 02/12/2018 à 19h48 following a purchase from 22/11/2018

No comment

Translated reviews

Acheteur Vérifié

Published on 02/12/2018 à 19h46 following a purchase from 14/11/2018

Anti-theft not removed

Translated reviews

Acheteur Vérifié

Published on 02/12/2018 à 15h01 following a purchase from 22/10/2018

Unfortunately, we did not have an extraordinary choice of sizes for the Rollers. Fortunately, the size is slightly too big so it works if you wear a thick pair of socks

Translated reviews

Acheteur Vérifié

Published on 02/12/2018 à 12h49 following a purchase from 29/10/2018

No problem. I will order again.

Translated reviews

Acheteur Vérifié

Published on 02/12/2018 à 11h57 following a purchase from 22/10/2018

very correct

Translated reviews

Acheteur Vérifié

Published on 02/12/2018 à 11h25 following a purchase from 16/10/2018

Not all products available in store are available on the site.
Software change preventing direct FFRS discounts but in different ways.
Professional and accommodating telephone responses and advice

Translated reviews

Acheteur Vérifié

Published on 02/12/2018 à 10h30 following a purchase from 23/11/2018

Great!

Translated reviews

Acheteur Vérifié

Published on 02/12/2018 à 10h10 following a purchase from 28/10/2018

Site with interesting prices, and responsive when we contact them via messenger.

Translated reviews