Customer reviews of HawaiiSurf

Very good

Received very quickly, downside on the very average packaging, just a thin cardboard rectangle and a plastic balloon, result the item is a bit damaged at the ends.

Despite a slightly long delay (indicated on the site at the time of order) I do not regret going through Hawaiisurf. On the phone, they were able to quickly indicate where my order was in a very commercial way! It's pleasant.

Fast delivery. I was able to choose original poncho models at attractive prices

Clear site

I appreciated being received and advised over the phone to choose bearings for a 7mm axle.

the order return service is excellent

Careful shipping. Great site

Your packaging was too fragile, I had the carrier who came back to see me to sign a paper stating that he was not responsible for the damages and yes I think the packaging was not serious since the weight of the boards was just protected from contact with the ground with a piece of cardboard 5mm thick? Clearly, there was a lack of polystyrene at the edges of the cardboard or bubbles to protect the wooden boards, I have one that got damaged. So my recommendation is either to inform the parcel service that it is very fragile because it is just thin and fragile wood after all, so the slightest shock with asphalt can be dramatic or reinforce your packaging at the edges for this kind of product. Like the polystyrene that surrounds televisions for example because the slightest shock during transport exploded the wood, it was obvious that this would happen but it's okay I use it for decoration so I don't care but it will never go in the water, the water will seep into the crack. So 4/5 for the packaging otherwise 5/5 for the products in photos.

Very happy with the product. Very interesting price.
That said, avoid taking DPD as a delivery provider. Package not delivered to the requested relay point, the location had to be changed without my consent at least three times. Fortunately, I am in a large area with multiple relay points.
Aside from that, I highly recommend your site.

Part of the order was out of stock

I received my fins with a scratch on one of them, impossible to report

Package well protected

Great site. The back and forth on the pages brings you back to the top of the page and not to the place in the list where we stopped.

For the responsiveness and shipping time. However, a product on sale with a lack of stock update is not really acceptable in my opinion. The specifications are not precise on the second product. So not satisfied this time. But it remains a reliable site, which explains the 3.

The order was announced, then delayed by a day without explanation. For the rest, everything went well.

Upon receiving my order, one product is missing. I would like a response to my email!! And especially to receive the missing product that has been paid for. Thank you for your attention.

Very good

Fast and efficient delivery, nothing to complain about, product conforms to the description.

Suellen from customer service is really top-notch for customers. Super professional, efficient, and courteous.

It's slow and getting responses is always slow. It's been two weeks since I requested the return and it's still SLOW!!!!! No news. I don't know what we're waiting for, a return label can be created in a few moments so it would be great to take advantage of it and move forward a bit.

Very good service for information, but order with the May bridges which caused delays in reception. I regret that the choice of roller wheels online is becoming more and more limited; more hyper concrete :(

Very good service, very fast

Fast delivery

Stock is not displayed. Too bad

No issues. Everything works well

very good

A product is missing from the order. Still waiting to receive it

My son was very happy

Fast shipping, product well packaged. The only downside, one of the products in my order was out of stock, however, customer service was super responsive with an express refund and a commercial gesture. I recommend.

Defective product. Good customer service, but the replacement time was quite long

-

The jacket is totally in line with my expectations
However, the announcement also mentioned a package for N'PY that I never received

First order at HS, it was not possible to have it delivered to the store in 75014, a pair of 686 gloves, very good + a Carve mask supposed to be 1-3 so photochromic and well no, received a yellow lens for bad weather indicated 2 on the box. Incomplete and approximate product descriptions on the site and moreover HS works with GLS for delivery, the worst I know, delivery delayed 3 times because the relay points (which are proposed by GLS in the center of Paris) are not valid, after negotiating with their sales service, I was finally delivered at home, the day before my departure to Les 2 Alpes. Phew

1 spray out of 2 received. The package was dropped in the mailbox with no possibility to check the package upon delivery and as stated in the tracking email: it is imperative to check the package upon delivery and to refuse delivery in case of doubts. No complaint can be taken into account without respecting this instruction.
I find it frustrating because in this case, the postman put the package directly in the mailbox which is at the beginning of the dead end. I was therefore unable to check the package. I would have appreciated having another option to make a complaint.
An error can also be made on your part. It is essential from my point of view to put oneself in the customer's shoes and to have flexibility and several options for complaints.

I ordered a cap but did not receive the indicated model, I did not return it because it suited the person. Fast shipping.

Delivery a bit long. Package in good condition.

Speed and efficiency. However, the grip of the skate was very poorly applied!

Delivery to an unrequested pickup point, in addition to that, 1 item was missing from the package (the inside of the package lacked padding to protect the order). Item sent later in a second package this time to the correct pickup point. Laborious experience overall, too bad we can no longer have deliveries to the store at Hawaii Surf Paris 14...

The site navigation and order procedure was excellent, and the discounts were really good. Perhaps there could be more details about the sizes of clothing. The products arrived exactly as I ordered and they are all in perfect condition. But the delivery time was 10-11 working days, which is longer than it states on the website and since there is a shipping fee. Overall, pretty satisfied.