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A
Rating: 4 out of 5
Good, but lacking a commercial gesture like stickers or promotions, etc...
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 2, 3 and 4 stars
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Rating: 2 out of 5
Despite the presence on the delivery site, the package was dropped off at a relay point. Thank you TNT! I will not order through TNT again.
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A
Rating: 4 out of 5
For sliding and especially rollers despite a limited choice.
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A
Rating: 3 out of 5
Delivery scheduled for Monday and arrived on Wednesday, otherwise it's cool.
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A
Rating: 4 out of 5
super
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A
Rating: 4 out of 5
Serious and fast
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Rating: 4 out of 5
Clear and simple site. Easy to order on it
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Rating: 4 out of 5
Nothing to report.
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Rating: 4 out of 5
Nothing to say.
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A
Rating: 2 out of 5
Too bad, product not available but still referenced, billing error so a bit better to do
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Response from HawaiiSurf
Hello,
We apologize for your order, unfortunately during the sales more products were put on the shelves, and with the influx of the period despite the prices we offered some customers still treated themselves at our expense in our aisles..
We are sorry for the bad news and will send the rest of the order and refund the difference as soon as possible.
Best regards
Romain
HAWAIISURF
We apologize for your order, unfortunately during the sales more products were put on the shelves, and with the influx of the period despite the prices we offered some customers still treated themselves at our expense in our aisles..
We are sorry for the bad news and will send the rest of the order and refund the difference as soon as possible.
Best regards
Romain
HAWAIISURF
A
Rating: 3 out of 5
the boxes of my products arrived with several dents, fortunately the products were intact.
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A
Rating: 4 out of 5
professional, good
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Rating: 3 out of 5
The packaging is getting worse and worse
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A
Rating: 4 out of 5
good
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Rating: 4 out of 5
Fast delivery
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Rating: 4 out of 5
Website quite clear overall.
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Rating: 3 out of 5
Some delays in responding to messages sent, but that was due to the holidays.
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Rating: 2 out of 5
One of the items in my order arrived damaged. Customer service is extremely slow and unresponsive. To this day my problem is still not resolved.
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Rating: 4 out of 5
Very good.
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Rating: 2 out of 5
Item no longer in stock, order delivered with more than a week delay
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Rating: 4 out of 5
Good but lacking information regarding the tracking of my order
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Rating: 4 out of 5
Good value for money, you can find everything you need!
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Rating: 3 out of 5
The prices of the products change every time I reload the page (the Sale).
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Rating: 3 out of 5
Ergonomic site, interesting prices, lots of choices.
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Rating: 4 out of 5
A bit difficult to fit the bearings but it's okay
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Rating: 4 out of 5
Good but the payment in three installments without fees with Oney does not work properly
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Rating: 3 out of 5
Size error
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Rating: 4 out of 5
Fast and quality shipping
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Rating: 4 out of 5
-
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Rating: 4 out of 5
Easy order on the site, delivery faster than expected (the package arrived before the email notifying me that it was arriving!)
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Rating: 4 out of 5
Well-made site, easy to find what you're looking for
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Rating: 4 out of 5
Fast and impeccable delivery
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A
Rating: 4 out of 5
Surfing, rollers, etc. This is not at all my universe, but I retain an impression of seriousness and professionalism. I will think about recommending this store to a third party more in line with your offer.
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Rating: 3 out of 5
Delay on the order but item finally delivered and in excellent condition.
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Rating: 2 out of 5
I had a 10€ discount code that I registered during payment but it was not validated when I contacted customer service, I was told I would be called back, I'm still waiting and otherwise they would deduct it from the next purchase. So upon arrival, it's always the customer who suffers. Personally, I will not recommend your site.
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A
Rating: 4 out of 5
I'm waiting
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Rating: 3 out of 5
Good quality board but slightly scratched upon arrival (hence the -50%? In any case, not specified on the product sheet)
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Rating: 4 out of 5
too bad the shipping costs are so high
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Rating: 4 out of 5
Fast and protected deliveries.
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Rating: 4 out of 5
Great
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