HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Be careful with TNT, the home delivery service is charged but not on time. I was a bit angry this morning when I received their text saying I was absent while I was at home.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2017
A smooth and quite simple site. It is easy to find the items you want. The numerous photos help in decision-making.
Speed of ordering and shipping of goods. However, several times, items placed in the cart disappeared, forcing me to change my choice. Yet the next day I receive an email informing me that my cart is still active. Too bad!!! and not very cool.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2017
nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2017
Very good communication (order tracking + delivery)
Perfect
Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2017
Very good site, however I requested a Picture tank top and received the t-shirt version... the receipt with the package clearly states 'Tank'
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2017
Nothing to report, however the parcel relay I chose should be excluded. I was looked down upon because I was a woman, I really didn't appreciate it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2017
Fast shipping, too bad the shipping costs can't be lower especially when ordering just a t-shirt that weighs nothing!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2017
The package arrived faster than expected, that's a good point, but the shoebox was very damaged... Fortunately, the shoes were intact.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2017
Super site, a lot of choices in all areas (roller, snow ...), great prices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2017
Choice, speed of shipping and good follow-up of my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2017
No problems to report, ordered the day before and received the next day very quickly. It was very fast. I am happy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2017
Fast delivery !! Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2017
TNT as a delivery service .... Useless !!!
The package did not arrive at my home, I had paid for this service, had to go pick it up at a relay point...
I will not order from Hawaii surf again because of that.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2017
Package delivered quickly and without damage. Very good quality longboard ^^ luckily for its price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2017
Very fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2017
Order processing and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2017
The necessary technical information is there and it's a plus.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2017
Well-organized site, easy to find what you're looking for. Concrete and useful information.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/05/2017
The mention 'If ordered before 3 PM' is just for decoration. My order was shipped on the day it was supposed to arrive... A blatant lack of professionalism; if you display delivery times, you should respect them, otherwise don't display them at all.
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Response from HawaiiSurf
Hello,
We apologize for the shipment of your order from June 8th, which was sent on June 9th with a one-day delay. You can verify on this same page of verified reviews that the mention 'If ordered before 3 PM' is not just decoration.
We do our best to ensure our orders arrive on time, but like all online sellers, sometimes there can be a mishap with an order.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2017
Order placed urgently and received on time!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2017
Efficient and quick shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2017
Good phone reception and good follow-up
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2017
Good, but I was expecting a text confirming the arrival at the pickup point
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2017
Despite a deplorable delivery person who does not come to you claiming your absence to get rid of the package at the pickup point, hawaiisurf managed to resolve this issue by making a commercial gesture as compensation. Very good quality products. Very pleasant staff.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2017
Nothing to report. Not having received my forgotten password by email quickly, I had to create a new account with another email address.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2017
I think it would just be good to include the dimensions of the screws or other materials of this kind. That would be practical ;)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2017
I didn't know if I had really paid
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2017
received after 5 days and not 24h, probably due to the holiday Thursday
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2017
Clear site
Delivery delayed by 3 days
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2017
The basics...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2017
Practical and functional site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2017
Perfect reception on time, just the brake ordered is difficult to adapt for the frx it seems that this brake is not intended for this model..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2017
I cannot evaluate the product, I am waiting for my shoes which arrive in 10 days... assembly not done ^^ I therefore evaluate the delivery and the quality of the responses that were provided to me :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2017
Delivery a bit long but otherwise perfect packaging
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2017
Fast shipping. The only downside is that when the item needs to be returned, the costs are borne by the customer
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2017
No particular issues with the order, item / price very interesting.
Preparation of the order was very quick.
However, the delivery provider (TNT) is really unprofessional.
I placed 2 orders, and for both, no one came to deliver the package (even though I paid a total of 15€ extra for that ...). The packages were directly dropped off at a parcel relay.
And today I learned that the 2nd package was misdirected and is ... "lost"?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2017
the bag containing the brake pad was torn and weirdly open but it is perfect.
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Response from HawaiiSurf
Hello,
The packaging was open because the brake pads are packaged two by Rollerblade, however it is rare to need two brakes at once so we offer them individually.
We apologize and understand that this may have caught your attention upon receipt.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2017
Fast delivery to parcel relay but a bit expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2017
Delivery was rather quick but the shipping costs are a bit high, otherwise the package/product is new.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2017
Effective
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