HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
The site is well designed, easy to navigate. I am a beginner and I took a Jart Classic, I hope to be satisfied :P
I just found that some protection around the skateboard during travel would be nice but nothing serious. The delivery was also quick (2 days).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2017
spot on!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2017
Bad pickup point
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Response from HawaiiSurf
Hello miss,
We apologize for this incident, but please know that the management of pickup points is the responsibility of the carrier in the case of a delivery error.
When we modify the destination of an order, it is either because the pickup point no longer exists or it is likely to close for vacation within the next 10 days. Indeed, packages are stored at the pickup point for a maximum of 10 days, so the pickup point must be open for you to go there.
Therefore, we choose the closest pickup point for you, and if it is located at an unreasonable distance from your initial pickup point, we contact you to find an arrangement.
Did you receive the tracking of your order giving you the address of the new pickup point?
Best regards
Kevin
HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/03/2017
After several deliveries, no issues
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2017
First order. Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2017
Good prices, very good shipping time. However, delivery to Belgium is quite expensive, I had to go through family in France to get free shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2017
Fast, very good products, the only downside is a slight darkening on my white wheels, but otherwise perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2017
Fast delivery. Careful package. Nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2017
Fast delivery within the deadlines. Well-presented site with a wide choice of products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2017
Reliable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2017
Good and fast. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2017
Package arrived 4 days after the order as expected. Box not very well protected but no damage to the product, just the corners of the box a bit damaged. Nothing important. I recommend, serious, fast and efficient.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2017
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2017
Fast shipping, but the box was very damaged. Fortunately, the product was fine.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2017
Top efficient and fast, I recommend it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2017
Product descriptions need improvement! Especially the quantity of products in the lots!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2017
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2017
good site but needs to review the delivery with TNT who are not serious
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2017
Nothing to say about Hawai Surf but very unhappy with their provider TNT who doesn't bother to ring the intercom of my residence. As a result, I had to call the delivery person and file a complaint with TNT, I have to go pick up my package at a relay point when I don't have the time and I'm leaving for the snow tomorrow night! And moreover, I paid for home delivery, not at a relay point. This is unacceptable!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2017
Product online with description
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2017
Good, no problems to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2017
Fast shipping and reception but decks damaged on the edges during gripping, being intended for display it's rather unfortunate.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2017
Correct. Very quick in-store pickup.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2017
Good welcome, nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2017
Serious site, you can order with confidence.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2017
Delivery received with a week's delay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2017
Wide choice, clear site.
I feel, however, that items out of stock are removed from the search: to find this gemini bag I had to scroll through the promotions, the search 'dakine gemini' returned no results.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2017
Coooooool
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2017
Very fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2017
Fast and efficient!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2017
Good serious site. Too bad free delivery doesn't happen at home.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2017
The order arrived very quickly, it's really great! I would like more details and visibility on the different products, especially the difference between certain skates which should be more explicitly stated.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2017
Very good site, maybe lacking a bit more choice on the skate side but it's sufficient overall.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2017
Delay in reception apparently due to a computer bug, no response after an email sent on their site but problem resolved quickly after calling the store and package received the next day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/02/2017
The box arrived damaged and the underside of the board slightly scratched in places. Maybe a slight packaging around the board would improve this.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2017
Nice items but this is the third time I've been called for a single wheel order, I appreciate the willingness to do well but please note it! Cheers friends.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2017
A lot of choices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2017
Service met my expectations. Serious and respectful of commitments. Really to go the extra mile, maybe take a little more care with the packaging. I recommend the site without reservations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2017
It would be good to include the size and weight of the item carrier, and give the size of the item so that we can have a better idea of what it looks like.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/02/2017
A bit more expensive than the competition but with more stock in small sizes
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