Customer reviews of HawaiiSurf

The sweatshirt is very nice. However, the size of the package is a bit excessive, the box didn't even fit in the mailbox, I could have put a dwarf inside.

No problem, everything went well

I placed a first order, paid and received the invoice. Two days later, I received an email informing me that the product I ordered is out of stock and that I will be refunded as soon as possible. And indeed, I was refunded very quickly and I was able to order another item right after. Too bad the out-of-stock product could be purchased but all's well that ends well, the administrators of the Hawaii Surf site are very responsive, apparently!

The minimum when doing online sales is to keep your stock up to date, to avoid telling customers, several days after the order, 'sorry this product is no longer available'

Order delivered by carrier in the rain, and box properly cut to see what was inside. Fortunately, this did not interest the carrier. Product delivered as described but poorly packaged, thus slightly damaged.
Correct deadlines

Fast delivery, good size and good pair of rollers, however impossible to remove the wheels, loctite on all screws, 3 broken tools and 2 screws jumped before the loctite, I had to go to the workshop to drill the wheel screws

A product is missing from the delivery of the product.
"Trail 53Mm Skate Wheels × 1"

skate grip very poorly glued. creases everywhere

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Good

I received the order quickly but it was not the right product. With the end of year holidays, there must have been a mix-up in the orders. I had to return the product but the one I wanted was no longer in stock. They will refund me.

This is how the German likes it: fast, simple, trackable - and a good deal! Thank you very much! Unfortunately, the griptape was torn, but it was provided separately and for free, so no problem.

Very beautiful products, fast delivery, I recommend.

I am very satisfied with my skateboard order, but I am very angry about the delivery. I found the box behind the gate of my house, on the ground and under a downpour without even being warned. The box and the board were wet. This is really not normal.

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Fast shipping but the packaging could be more careful.

Perfect except for the delivery arriving 2 days after the scheduled day.

2 packages for 4 items. The second took time to arrive. One item does not match the order.

Top notch!

Hello Margot, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of the reviews left by our customers. We are proud to know that your experience with us was positive during your purchases and that our team met your expectations. Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them. We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and offering you an even better experience. Best regards, The HawaiiSurf team! :)

Delivery in 48 hours absolutely not respected, but well valued on the site. I had bought for this speed of delivery but it turned out to be much longer than what is generally done. However, material in good condition, products conform. I would not recommend this site, the announcement of a delivery in 48 hours (working days) being a false promise (package dropped off at the carrier on Tuesday while ordered on Sunday plus delay from the carrier).

Order okay, but information requested by email as there was no response by phone, and no return...

Everything worked great! One star less because the fins weren’t in perfect condition. At least I fully recommend this store! I will order more.

Bad customer service experience at Hawaii Surf
My board arrived defective, 7 days to finally have it picked up and the sending of another received 7 days later
It took 14 days to finally get the board
No commercial gesture was made despite the delays.
I do not recommend

The photo of the item matched the model of this year, but the item received is the model from 2 years ago. So indeed if we check the item code present in the description, it is the old model. But well, non-contractual photos are quite tricky. Average experience as a result.

Overall good, good price, good customer service, but it's a shame that return shipping costs are at our expense when the size is not right...

Practical site, I find my son's favorite board very quickly.

Can still improve

I only give 4 stars because of the delivery that was announced to us by the carrier and was not respected

Everything went perfectly, I would have liked a little note on the choice of equipment

I received my order but I find the shipping costs a bit too high.
A very light swimsuit can fit in an envelope, right?

Good

No problems on the site, I recommend! I don't give 5 stars because it is said to be delivered in 48 hours and I received it in a week.

everything is satisfactory

Very satisfied with the site and the products purchased.
I do not give 5 stars but it is independent of the Hawaiisurf site.
I was not completely satisfied with the delivery provided by GLS.
The delivery person did not take the time to ring the bell to deliver the package.
He placed it automatically in the safe place I had suggested in case of absence.
I saw him pass in front of my house while I was in my kitchen...
Not very professional...

Perfect

No more

Received quickly!

The online image of the product does not match the received item.

Navigation is very simple. The site is easy to access and understand, and the items are appealing.