Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 175 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 129 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2016
Good overall but the grip provided with the boards is not satisfactory
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2016
Fast.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2016
The site itself is very good, the only issue is that I ordered a pair of roller skates that were supposed to be delivered between May 4 and 5, but in the end, the delivery changed to between May 5 and 6, and as of today, it's the 8th and I still haven't received my skates, they are stuck in the 26.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2016
Nothing to report, I am satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2016
Fast delivery!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2016
It's fast and good products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2016
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2016
Practice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2016
good site, clear, nothing to complain about :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2016
Ghkjjc
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2016
Nice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2016
the communication is good and responsive. I have not yet been able to verify if the corrections have been made to my order (double order, credit on card...) but it seems to be in order. To be continued.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2016
fast delivery and intact products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2016
FAST DELIVERY AFTER ORDER
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2016
Very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2016
NO PROBLEM
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/04/2016
Very good material but sometimes expensive, not enough clearance sales and hard to reach a seller because overloaded but still very pleasant.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2016
Product descriptions are not detailed enough
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/04/2016
ordered on the 19th received on the 20th, delivery is super fast! a small downside though, I have an invoice of 135 E while I paid them 160 E! they come from a store in 94, which means that in-store they are cheaper!!! advice, go there ;)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2016
Serious site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2016
Fast delivery and well packaged, just need to test the product :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2016
The inner parts of the SEBA wheels are loose in the bag.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2016
not enough choice....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2016
site not easy to order from
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/04/2016
The site is quite complete. The choice is vast even if the trend is more towards urban style than technical equipment. However, the delivery times are incorrect. A package ordered on a Wednesday at 11am has still not arrived the following Monday. There is confusion between the terms 'shipping' and 'delivery' (package shipped within 48h in reality and not delivered, an issue when it's one of the reasons we order from this site).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2016
Quality products.
Great Price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2016
Good site, good material and order received within the hour
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2016
Very good site, with good advice, especially on the size of the skates
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2016
nothing to report, the product described on the site meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2016
Product conforms and processing times are efficient
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/04/2016
The site itself has many problems when ordering and the sending of orders is often late compared to what is said
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2016
The prepared product was not the right color.
Fortunately, I picked up my order in store, so the change could be made on site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2016
very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2016
A bit weak
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2016
Very good advice and the feeling of dealing with passionate people, all by phone! Thank you Hawaiisurf.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2016
Good service overall, the packaging seemed quite limited (not easy to pack a snowboard) but still in excellent condition.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2016
3 recent orders regarding the Bodyboard universe: - Model in stock not necessarily well updated on the website. - Delay in the shipment of the order without providing information. - Brief and hasty responses from the Body Dept. for inquiries. In short: could do better...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2016
Good but I never received the email to tell me that the package had arrived at the relay point
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2016
The site offers a wide choice of products for several disciplines. The only issue may be regarding clarity.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2016
Ultra fast delivery but error regarding the shipped product... too bad
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