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A
Rating: 4 out of 5
Arrived on time, top notch, too bad there were no little extras like stickers ;)
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 175 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Very good skate arrived in good condition, good to start skating. Just need to tighten the trucks and wheels.
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A
Rating: 3 out of 5
I ordered a bare board, very good delivery but lacking protection inside the package.
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Response from HawaiiSurf
Hello Thomas,
Thank you for your interest in our website. Your comment has been forwarded to our logistics team for service improvement.
The entire Hawaiisurf team wishes you a good day.
Thank you for your interest in our website. Your comment has been forwarded to our logistics team for service improvement.
The entire Hawaiisurf team wishes you a good day.
A
Rating: 4 out of 5
Very good for delivery, I have been waiting for news of my returned package for exchange and refund of items for a few days!!!
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A
Rating: 4 out of 5
Impeccable order
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A
Rating: 3 out of 5
Not very good, obviously because the return is not free.
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A
Rating: 2 out of 5
Nothing went well but knowing the brand since I was a child and given that I got nice stickers I remain kind... but nothing went well, due to a stock error I spent 3 weeks resolving the issue with them before receiving everything I ordered... but the customer service, although very slow and not reactive (weak), accompanied me without causing me harm. I would have liked a more involved customer service nonetheless especially for a large order like mine.
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Response from HawaiiSurf
Hello,
We are sorry that your experience was negative. We take note of your comments which will help us improve our customer service.
The entire Hawaiisurf team wishes you a good day
We are sorry that your experience was negative. We take note of your comments which will help us improve our customer service.
The entire Hawaiisurf team wishes you a good day
A
Rating: 2 out of 5
Very disappointed with the carrier!
I had to check with several neighbors to find my package which arrived opened and tested!
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I had to check with several neighbors to find my package which arrived opened and tested!
Response from HawaiiSurf
Hello,
We are sorry for this inconvenience. That is why we offer our customers different carriers. Our customer service has done its best to help you find the package.
We hope that the experience on our website was not disappointing.
The entire Hawaiisurf team wishes you a good day.
We are sorry for this inconvenience. That is why we offer our customers different carriers. Our customer service has done its best to help you find the package.
We hope that the experience on our website was not disappointing.
The entire Hawaiisurf team wishes you a good day.
A
Rating: 2 out of 5
Package poorly wrapped, the grip rubbed against the board, I am disappointed by the lack of professionalism of your company.
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Response from HawaiiSurf
Hello,
We are sorry for the inconvenience caused, an error occurred during the preparation of your order. You can contact our customer service for a goodwill gesture. We hope this solution will compensate for your inconvenience.
The entire Hawaiisurf team wishes you a good day.
We are sorry for the inconvenience caused, an error occurred during the preparation of your order. You can contact our customer service for a goodwill gesture. We hope this solution will compensate for your inconvenience.
The entire Hawaiisurf team wishes you a good day.
A
Rating: 3 out of 5
Some navigation bugs like errors after using the back arrow.
Little information on products in stock in physical stores
The site indicated a size 44.5 on the ordered product (only size available) and finally the product received is a size 44
Translated reviews
Little information on products in stock in physical stores
The site indicated a size 44.5 on the ordered product (only size available) and finally the product received is a size 44
Response from HawaiiSurf
Hello,
Unfortunately, a labeling error led to the delivery of the wrong size.
Our teams have done their best to resolve this issue as quickly as possible and process a refund for your order.
Hoping you are satisfied with our service.
The entire Hawaiisurf team wishes you a good day.
Unfortunately, a labeling error led to the delivery of the wrong size.
Our teams have done their best to resolve this issue as quickly as possible and process a refund for your order.
Hoping you are satisfied with our service.
The entire Hawaiisurf team wishes you a good day.
A
Rating: 4 out of 5
Board width changed, thank you!
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A
Rating: 3 out of 5
I had to go to the shop twice; the first time it was closed Thursday morning during opening hours...
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A
Rating: 3 out of 5
Received on time but with an error on the delivery point, delivery partially compliant with the order, visual error on one of the products.
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Response from HawaiiSurf
Hello,
We are sorry that the carrier made a mistake on the delivery point, we will pass this information on to them. As for the visual error, if the product does not suit you, you can contact our customer service, who will be happy to proceed with an exchange or a refund of the product in question.
The entire Hawaiisurf team wishes you a good day
We are sorry that the carrier made a mistake on the delivery point, we will pass this information on to them. As for the visual error, if the product does not suit you, you can contact our customer service, who will be happy to proceed with an exchange or a refund of the product in question.
The entire Hawaiisurf team wishes you a good day
A
Rating: 4 out of 5
Thank you
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A
Rating: 4 out of 5
Regarding information by phone for a snowboard jacket, top nothing to say, staff attentive and very good advice.
The only complaint is the choice of carrier, package received thrown behind the gate while there was a person present knowing that it was supposed to be delivered against signature.
Translated reviews
The only complaint is the choice of carrier, package received thrown behind the gate while there was a person present knowing that it was supposed to be delivered against signature.
A
Rating: 3 out of 5
Fast delivery but if the product is not suitable, the return is at your expense!
Not great, I am disappointed
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Not great, I am disappointed
A
Rating: 4 out of 5
Nothing to report and fast
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A
Rating: 4 out of 5
Everything went well until the delivery which was average
The delivery person did not wait for us to arrive at the gate that the package was thrown over
Fortunately, the product is not fragile and we are alone on the property
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The delivery person did not wait for us to arrive at the gate that the package was thrown over
Fortunately, the product is not fragile and we are alone on the property
A
Rating: 4 out of 5
Good product well packaged
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A
Rating: 4 out of 5
Shoes meet expectations, fast delivery and really interesting sale price. The French size indicated on the site is unreliable, it would be better to show the Riedell size from the box to find it, but the phone service to know it was efficient.
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A
Rating: 4 out of 5
HawaiiSurf was Ok, but their cooperation with BMV logistic is misunderstanding… snowboard ordered 20.12.2021 - delivery to Poland 21.01.2022…
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A
Rating: 3 out of 5
Nice site, competitive prices but returns at the customer's expense... that's complicated! Nothing is provided for the return, neither label nor sponsored shipping.
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A
Rating: 4 out of 5
For delivery, it would be desirable to know the day of arrival of the package because the information given is 'delivery in progress' it doesn't say the day
Best regards
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Best regards
A
Rating: 3 out of 5
Some modifications need to be made to the filter system that forces you to start all over again when returning. Otherwise, overall nothing to say.
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A
Rating: 4 out of 5
Hello, I received the hat but not the free grip.
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A
Rating: 4 out of 5
Good products with friendly and competent sellers
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A
Rating: 4 out of 5
I am satisfied with the service of the site.
Very fast delivery after the order, product well protected in its package. Surf skate given as a Christmas gift for the greatest happiness of the person it was intended for!
Small downside on the delivery person who left my package with the neighbors even though I clearly stated that I did not want that to verify the condition of the package upon receipt.
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Very fast delivery after the order, product well protected in its package. Surf skate given as a Christmas gift for the greatest happiness of the person it was intended for!
Small downside on the delivery person who left my package with the neighbors even though I clearly stated that I did not want that to verify the condition of the package upon receipt.
A
Rating: 4 out of 5
Order received on time and in very good condition
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A
Rating: 4 out of 5
Nothing to say, from order to delivery everything went well.
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A
Rating: 2 out of 5
Order and shipping problem
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Response from HawaiiSurf
Hello,
We are sorry that you encountered a problem with your order.
What was the problem?
Can we do something to improve your experience?
The entire Hawaiisurf team wishes you a good day
We are sorry that you encountered a problem with your order.
What was the problem?
Can we do something to improve your experience?
The entire Hawaiisurf team wishes you a good day
A
Rating: 4 out of 5
A few stickers would be cool... With a €200 order there wasn't a single one lol... Not cool
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Response from HawaiiSurf
Hello,
At the time of the order, you can ask us to include stickers!
Have a nice day
At the time of the order, you can ask us to include stickers!
Have a nice day
A
Rating: 4 out of 5
First purchase on the site, no problems
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A
Rating: 4 out of 5
I really enjoyed my first visit to Hawaii surf (the site design, ease), I will surely come back again. Just a small hiccup with the sorting bar but nothing serious.
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A
Rating: 4 out of 5
Great address! Great site
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A
Rating: 4 out of 5
Good but a bit disappointed about the delivery, the box was crushed and you could see what was inside. My Christmas surprise was ruined. Finding your packages ripped open is really not cool.
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A
Rating: 4 out of 5
Good but I would recommend improving the descriptions specifically on the snowboard boots where it is useful to know the stiffness and the area of practice of the boots, of course this information can be found on other sites but it could potentially lose customers if they find better or cheaper elsewhere, it's up to you to see these are of course just suggestions :)
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A
Rating: 4 out of 5
The photos are quite faithful to the ordered product.
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A
Rating: 3 out of 5
Slime balls ordered in 78A and delivered in 97A. Refunded quickly however.
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Response from HawaiiSurf
Hello,
We tried to process the refund as quickly as possible, sorry for this error! Hoping to see you again soon!
Have a nice day.
We tried to process the refund as quickly as possible, sorry for this error! Hoping to see you again soon!
Have a nice day.
A
Rating: 4 out of 5
Quality product in accordance with the description.
Coliz received several days after the date announced by the carrier.
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Coliz received several days after the date announced by the carrier.