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A
Rating: 4 out of 5
Good delivery time and everything in order, but return fees not refunded in case of product return or exchange.
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 175 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Website needs improvement on filters for wheels because there are more than that in diameter 80. Otherwise, fast delivery, good promotion on certain items. Very satisfied with my purchase.
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A
Rating: 4 out of 5
good!
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A
Rating: 3 out of 5
As for the site, there is nothing to complain about. However, the fact that Hawaiisurf works with GLS for the carrier is really a negative point...
The box I received was really very damaged... Fortunately, it wasn't fragile. But it's no surprise that it was damaged, I saw the delivery person throw a package on the ground (not mine) to find my box... And I have already had broken packages with this carrier...
Also, I find it unfortunate to have to pay for a return... It's a practice that is becoming less common and it's a major weak point. I will pay more attention in the future...
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The box I received was really very damaged... Fortunately, it wasn't fragile. But it's no surprise that it was damaged, I saw the delivery person throw a package on the ground (not mine) to find my box... And I have already had broken packages with this carrier...
Also, I find it unfortunate to have to pay for a return... It's a practice that is becoming less common and it's a major weak point. I will pay more attention in the future...
Response from HawaiiSurf
Hello,
We are sorry for this incident with this delivery person and will not fail to report this problem. We collaborate with different carriers to offer a varied offer tailored to our customers' needs. Regarding return fees, we have chosen to prioritize a team of passionate specialists and a local and free customer service rather than offering free returns. We still thank you for your very constructive remark.
Hoping to see you again very soon.
Have a good day,
We are sorry for this incident with this delivery person and will not fail to report this problem. We collaborate with different carriers to offer a varied offer tailored to our customers' needs. Regarding return fees, we have chosen to prioritize a team of passionate specialists and a local and free customer service rather than offering free returns. We still thank you for your very constructive remark.
Hoping to see you again very soon.
Have a good day,
A
Rating: 4 out of 5
Fast and efficient shipping and just the right size
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A
Rating: 4 out of 5
Lack of information on the actual size correspondence otherwise everything else is perfect
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A
Rating: 3 out of 5
Little information available on the site. I had a problem validating my order and the customer service was top-notch and sent my package very quickly.
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Response from HawaiiSurf
Hello, we responded quickly to your order validation issue and the package was sent as a priority, as soon as possible. Does this deserve a rating of 3/5?
A
Rating: 4 out of 5
Top delivery times
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A
Rating: 4 out of 5
Good product and fast delivery
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A
Rating: 4 out of 5
First order on the site which is very intuitive. Well-stocked online store.
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A
Rating: 4 out of 5
Nothing to report, thank you
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A
Rating: 4 out of 5
Very good site and very fast but the choice of the carrier GLS is less so. The latter warns that he will pass on such a day, only does it the next day without any warning of delay.
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A
Rating: 4 out of 5
Very good quality
Good design
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Good design
A
Rating: 4 out of 5
Clothing sizes should be compared to actual sizes or body types
Antihero Sweat Reserve Hood AH21SPSW004 in L is large compared to Picture Hamilton Zip MSW255DBMSP20 in L.
When you have a garment presented with a mannequin, in the description indicate its size and the size of the garment it is wearing, like "our model is 1.85m tall and wears size L" so we have an idea of the fit to choose to order correctly and avoid returns.
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Antihero Sweat Reserve Hood AH21SPSW004 in L is large compared to Picture Hamilton Zip MSW255DBMSP20 in L.
When you have a garment presented with a mannequin, in the description indicate its size and the size of the garment it is wearing, like "our model is 1.85m tall and wears size L" so we have an idea of the fit to choose to order correctly and avoid returns.
A
Rating: 3 out of 5
Delivery on time. However, for the purchase price for a board without trucks (86 euros) we would like to have a grip properly applied... mine is completely crooked. This is the first remark I got from a non-skater when he saw the board..
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Response from HawaiiSurf
Hello,
Thank you for excusing us for this inconvenience, we strive to provide the best possible service and to make the cleanest setups possible. However, it can happen, during peak periods, that the grip is not applied perfectly by our assemblers, who have to deal with a large volume of orders. Please feel free to contact our customer service by phone or at [email protected] so we can find a solution!
The whole team wishes you a good day.
Thank you for excusing us for this inconvenience, we strive to provide the best possible service and to make the cleanest setups possible. However, it can happen, during peak periods, that the grip is not applied perfectly by our assemblers, who have to deal with a large volume of orders. Please feel free to contact our customer service by phone or at [email protected] so we can find a solution!
The whole team wishes you a good day.
A
Rating: 4 out of 5
Very good site I would recommend
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A
Rating: 4 out of 5
Actually, I sent the same request, on Instagram and by email. And I did not receive the same response. Being a novice since it was a skateboard for my grandson. So I don't know if I made the right choice. But the board is of good quality
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A
Rating: 4 out of 5
Quite practical for finding an item
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A
Rating: 4 out of 5
Responsive site, order received in 5 days.
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A
Rating: 4 out of 5
Order received 2 days after purchase as agreed. Great! Only negative point, the delivery person didn't give me time to check the package, he ran away.... GLS should choose your delivery people better, he never warned me, very unpleasant and unprofessional.
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A
Rating: 4 out of 5
Ultra fast delivery.
Good choice of products
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Good choice of products
A
Rating: 3 out of 5
Hawaiisurf chose GLS, which is the worst delivery service existing (look at the ratings of the GLS relay in your city on Google maps you will see). I didn't realize it was GLS when I ordered. So I obviously didn't receive my order: they simply do not deliver. They leave the package at their agency pretending it's an incorrect address. Choosing GLS is choosing the cheapest service possible but the worst for customers.
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Response from HawaiiSurf
Hello, we offer delivery via GLS, of which a very large number of customers are satisfied. Please note that you also have the option to choose Colissimo delivery to your home or in a relay point. We will contact GLS to resolve the issue and ask them for a delivery. We apologize for the inconvenience caused. The entire Hawaii Surf team wishes you a good day.
A
Rating: 3 out of 5
I was delivered quickly, well done GLS!
However, the board (drop trough) "Flying Wheels Helmet 38.5", had already been mounted before being sent to me bare.
It is damaged at the road side mounting holes. It shows marks from the washers that were supposed to hold the truck before. With residues of grip embedded (grip that presumably went through the board during the original installation).
Translated reviews
However, the board (drop trough) "Flying Wheels Helmet 38.5", had already been mounted before being sent to me bare.
It is damaged at the road side mounting holes. It shows marks from the washers that were supposed to hold the truck before. With residues of grip embedded (grip that presumably went through the board during the original installation).
A
Rating: 4 out of 5
Product as described, fast delivery, no over-packaging
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A
Rating: 4 out of 5
Easy to access, everything is clear I placed my order in 3 minutes
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A
Rating: 3 out of 5
Order processing and fast delivery.
However, no flexibility for returning a barely used product (wrong size) knowing that a more expensive purchase was suggested for replacement... Choose wisely before ordering or you will have the product on your hands...
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However, no flexibility for returning a barely used product (wrong size) knowing that a more expensive purchase was suggested for replacement... Choose wisely before ordering or you will have the product on your hands...
Response from HawaiiSurf
Hello, you tried a pair of skates in the street for 20 minutes, despite a message from us clearly stating that we do not accept returns of skates that have already been used. We are flexible on returns as long as the returned product has not been used and shows no signs of use. However, skate wheels get marked very quickly, and we cannot resell a product showing any signs of wear, no matter how minimal. We remain at your disposal and wish you a good day.
A
Rating: 3 out of 5
Incomplete order delivered. Email sent to customer service but no response to date (48h)
Average service so far, I am waiting for the response to my complaint to complete my review.
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Average service so far, I am waiting for the response to my complaint to complete my review.
Response from HawaiiSurf
Hello, we have taken your request into account and the grip that was missing from your order has been sent today. We apologize for the inconvenience caused. We remain at your disposal.
A
Rating: 4 out of 5
Friendly welcome, advice. Lack of choice due to small space probably.
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A
Rating: 4 out of 5
Easy and practical
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A
Rating: 4 out of 5
Very well, delighted with my purchase.
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A
Rating: 4 out of 5
Purchase in the Paris 14 store. Very good advice from the seller. Expert in his field. Very pleasant.
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A
Rating: 2 out of 5
The board received does not match the photo on your site!
1)-The nose of the board is different!
2)- the number of layers in red is not there!
3) too little technical information in the description for this longboard.
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1)-The nose of the board is different!
2)- the number of layers in red is not there!
3) too little technical information in the description for this longboard.
Response from HawaiiSurf
Hello, we take your feedback into account and we remain at your disposal for any additional requests.
The Hawaiisurf team
The Hawaiisurf team
A
Rating: 4 out of 5
The size of the received product does not match the size of the ordered product... delivery ok
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A
Rating: 3 out of 5
Few choices on the site and issues with the cart payment
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Response from HawaiiSurf
Hello, We are striving to expand our offer as much as possible. Could you detail the concerned category? Regarding the payment, everything is working currently but feel free to let us know which payment method you encountered a problem with. Thank you, Best regards, Maiana
A
Rating: 4 out of 5
Payment refused, I reordered. Very good products that meet my expectations, excellent packaging and transport, I take away one star because I notice that customer attention could be better. I am confident for a next order.
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A
Rating: 4 out of 5
Excellent delivery within the announced deadlines and corresponding order, thank you
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A
Rating: 4 out of 5
Delivery times respected (48h), board intact, despite no protection in the box ...
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A
Rating: 2 out of 5
I received the board with a paint chip, I was told I would be refunded 10% and receive a 10% discount voucher for the next order. I received the 10% refund but never the discount voucher. Moreover, I did not find the paint chip in the packaging which means that the board was already packaged and sent damaged. In short, I am disappointed...
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Response from HawaiiSurf
Hello,
We sent you a promo code on 2/03 by email. It may have arrived in your spam. However, we can regenerate one for you if it is not findable.
Regarding this customer service case, we apologize for the inconvenience and have noted your comment to share it with our supplier.
Thank you,
Best regards,
The Hawaiisurf team.
We sent you a promo code on 2/03 by email. It may have arrived in your spam. However, we can regenerate one for you if it is not findable.
Regarding this customer service case, we apologize for the inconvenience and have noted your comment to share it with our supplier.
Thank you,
Best regards,
The Hawaiisurf team.
A
Rating: 4 out of 5
Very good quality product. However, I was very disappointed with the delivery by GLS. I discovered my package thrown over my 2m high gate even though I had informed them on their site to leave it with my neighbor in case of absence. Fortunately, the material was fine but I find this behavior regrettable.
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