HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Very good quality product. However, I was very disappointed with the delivery by GLS. I discovered my package thrown over my 2m high gate even though I had informed them on their site to leave it with my neighbor in case of absence. Fortunately, the material was fine but I find this behavior regrettable.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/03/2021
Easy to place an order, prices are interesting but my credit card payment was refused, I called several times and sent an email and still no response. I am very disappointed!
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Response from HawaiiSurf
Hello, Indeed, your payment was refused. We therefore invited you to reorder via another credit card or another payment method like ONEY or PAYPAL. We hope you managed to place an order. However, do not hesitate to contact us again by email or phone during opening hours. Thank you, Best regards, The Hawaiisurf team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/02/2021
The size of the item is too large despite checking the measurements in the reference table. Package reception disappointment: original box completely crushed as it was simply covered with a black plastic film. Waiting for approval for return. An ordering, fitting, and return service would be appropriate in the Paris 14 store when the desired items are not available in-store.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2021
No.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2021
waiting for delivery on date
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/02/2021
jacket ordered on a Saturday, on Wednesday I send a message no response so on Friday still having received nothing I contact customer service who tells me they left a message on my mobile, message never received because the number was wrong but well in my customer account !!!!
stock error they did not have the ordered jacket
it would have been nice to send me an email to tell me, because in the meantime I bought the matching pants so conclusion wasted time and pants on my hands
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Response from HawaiiSurf
Hello, the voicemail was indeed left on Thursday at 10:04 AM by our customer service. We apologize for the incorrect number collected. This product was indeed in stock error, so we offered you an exchange or refund and your refund is now effective.
Thank you for your interest,
We remain at your disposal for any questions.
Best regards,
The HawaiiSurf team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2021
Easy to order, I hope to be satisfied with the skateboard
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2021
The delivery turned out to be laborious.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2021
Fast and careful shipping.
Product conforms to the description.
Interesting price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2020
Everything was perfect, however the color of the skateboard was not the right one, which is not very important.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2021
Package received on time and perfectly matching good quality, ps: small error on some nuts in accessories nothing serious in the process of resolution thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/12/2020
The surf ordered at the beginning of December was supposed to arrive for Christmas, it is January 4th and still no surf in sight!!!!! When selling a product, have the courage TO ANNOUNCE THE DELAYS!!!!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2020
I struggled to find how to refine my order with the size of the rollers. It's a gift and it's not easy to take the risk of getting it wrong...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
good selection of equipment meeting my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
good presentation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
Really good, quick and easy order to make! The only downside is that my card, although MasterCard, could not be accepted for payment in 3 installments!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Good shop, the site is well made, unfortunately we find fewer and fewer parts for Quads. One star less considering this.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
Delivery made within the deadlines. Board conforms to the description of the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
Great service, great products. Only downside, the temporary shop that doesn't allow you to see everything. We can't wait to see the future one!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Not disappointed, very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Perfect order, the item seems to be of good quality, very satisfied! Delivery to a pickup point would be a plus to save on shipping costs...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Smooth e-commerce experience. First order so I'm not going to get too excited and give 5 (and I haven't received my item yet ;) ). So far so good. :)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/11/2020
Product not conforming to the photo, return at my expense and no response from customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2020
A bit long since I never received an email that was supposedly sent to change the shipping method... But after an explanation over the phone, the product arrived the next day. That said, the carrier GLS is below everything. My package was thrown over the fence crushing my hedge of shrubs. Not to mention that anyone could have picked it up before I got home.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2020
Serious site and correct advice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2020
A lot of choices. Very serious site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2020
Good except for the delivery service which should be banned... I have already had problems with DPD, I don't understand this choice of carrier.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2020
The shop itself, the service, speed, ease, quality of products... would have deserved 5 stars but I take one away for the delivery service they use because the package was left on the doorstep while we were present, it could have been stolen given the traffic, and all that without being warned that the package was delivered despite a not very reliable pseudo tracking, degraded packaging (product intact nonetheless). Please change your delivery service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2020
very satisfied with my order. The size fits very well, I used the size guide. fast delivery, perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2020
Delivery tracking not up to date on the site and carrier address error (corrected).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2020
Very professional.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2020
Fast shipping, quality material.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2020
Very fast delivery, product conforms (thankfully), correct packaging.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/11/2020
Package well received, product compliant but package torn without interior protection, products move and bump against each other
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2020
After a delay in the delivery of my skimboard, customer service took charge of my situation after I reported the problem. After a few steps, I finally traced my board which is very nice. Quality product, attentive customer service but delivery needs to be reviewed. I might be the exception...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2020
Very good parka except delivered without the fur around the hood... and still no news from customer service... but otherwise delivery and product top!
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