Customer reviews of HawaiiSurf

9,4 /10

Based on 10 177 published reviews

5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié

Published on 06/04/2019 à 14h00 following a purchase from 02/04/2019

Fast delivery, product conforms.

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Acheteur Vérifié

Published on 06/04/2019 à 13h42 following a purchase from 15/03/2019

Very good

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Acheteur Vérifié

Published on 06/04/2019 à 12h50 following a purchase from 04/04/2019

Competent seller but unpleasant, with a smile it's nicer! Customers come to see sellers for information, not to be treated like someone who knows nothing. Sales technique needs to be reviewed...

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Acheteur Vérifié

Published on 05/04/2019 à 14h07 following a purchase from 03/04/2019

Great

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Acheteur Vérifié

Published on 05/04/2019 à 13h04 following a purchase from 02/04/2019

Very good site, serious and quality.

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Acheteur Vérifié

Published on 05/04/2019 à 12h48 following a purchase from 02/04/2019

Delivered on time and very well packaged.

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Acheteur Vérifié

Published on 05/04/2019 à 00h31 following a purchase from 02/04/2019

The site is quite easy to navigate.

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Acheteur Vérifié

Published on 04/04/2019 à 23h30 following a purchase from 22/03/2019

Top notch

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Acheteur Vérifié

Published on 04/04/2019 à 22h56 following a purchase from 31/03/2019

Just missing a slightly more precise order tracking, but once posted, it is easy to follow. But overall, everything is good!! Ordered on Sunday, delivered on Wednesday, can't complain!! And of course, order as expected, great price!

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Acheteur Vérifié

Published on 04/04/2019 à 22h42 following a purchase from 01/04/2019

Fast and meets expectations.

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Published on 04/04/2019 à 21h35 following a purchase from 01/04/2019

I needed very precise information and the person who advised me was very attentive and professional. Top! You have a new customer! Thank you.

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Acheteur Vérifié

Published on 04/04/2019 à 20h39 following a purchase from 02/04/2019

Fast delivery (24h), perfect items, I highly recommend this site!

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Acheteur Vérifié

Published on 04/04/2019 à 20h20 following a purchase from 29/03/2019

Hello, we are very satisfied with our order at HawaiiSurf. First order placed on March 29 and we received our package at the relay point on April 2 (estimated date between April 4 and 5). The large packaging box was a bit damaged (probably during transport), but the skateboard and the rollers (even the packaging) were impeccable. Having not rollerbladed for years, I mistakenly chose the wrong size, I took 37 instead of 38.5. A phone call to the store, I was clearly informed about the steps to take. I reordered the same day (April 2) and received the package at the relay point that day (April 4). Impeccable packaging and rollers that fit me perfectly. Just a small snag on the plate (maybe the display model) and the brake that moves slightly. We returned the old pair of rollers well packaged and protected via colissimo today. Just waiting for the receipt and the refund. Thank you again for your professionalism.

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Acheteur Vérifié

Published on 04/04/2019 à 18h51 following a purchase from 31/03/2019

very good

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Acheteur Vérifié

Published on 04/04/2019 à 14h07 following a purchase from 02/04/2019

Not bad

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Acheteur Vérifié

Published on 04/04/2019 à 13h33 following a purchase from 01/04/2019

Order placed on Monday evening and received on Wednesday afternoon, perfect!

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Acheteur Vérifié

Published on 04/04/2019 à 09h08 following a purchase from 30/03/2019

Good equipment, a lot of choices I recommend. Best regards

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Acheteur Vérifié

Published on 03/04/2019 à 20h53 following a purchase from 29/03/2019

Very effective!

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Acheteur Vérifié

Published on 03/04/2019 à 16h45 following a purchase from 28/03/2019

Very good.

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Acheteur Vérifié

Published on 02/04/2019 à 21h17 following a purchase from 30/03/2019

great

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Acheteur Vérifié

Published on 02/04/2019 à 16h15 following a purchase from 23/03/2019

Very good, recommend!

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Acheteur Vérifié

Published on 01/04/2019 à 23h24 following a purchase from 22/03/2019

Having mentioned my phone number when ordering, I never received ANY TRACKING by email with a link or anything (I had to log in to the site) and NO SMS or anything telling me that the package was at the pickup point, I realized more than a week after the package arrived and without SMS the pickup office didn't want to give it to me!!! So I'm still without a package or progress on the order... it's quite poor for a first order.

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Response from HawaiiSurf Published on 03/04/2019

Hello,
We apologize for the issues encountered with the tracking, we indeed had transmission problems during this period.
For pickup, normally just an ID card in the name of the order is sufficient, strange that the pickup point decided otherwise.
We rarely experience delays in shipping, for future orders, if you haven't heard from us within 48 hours after purchase, don't hesitate to give us a call, our advisors can tell you more about the order.
However, this type of problem with tracking is very rare although quite annoying.
No need to exaggerate so much about the delays ;), your order from Friday night was sent the following Tuesday at our reopening and arrived on 27/03 not even a week before the package pickup on 02/04.

Acheteur Vérifié

Published on 01/04/2019 à 21h11 following a purchase from 19/03/2019

Perfect, ultra fast!

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Acheteur Vérifié

Published on 01/04/2019 à 20h40 following a purchase from 28/03/2019

Very fast delivery and packaging
Great

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Acheteur Vérifié

Published on 01/04/2019 à 20h17 following a purchase from 28/03/2019

Perfect

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Acheteur Vérifié

Published on 01/04/2019 à 19h13 following a purchase from 30/03/2019

great

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Acheteur Vérifié

Published on 01/04/2019 à 18h25 following a purchase from 30/03/2019

Great site

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Acheteur Vérifié

Published on 01/04/2019 à 17h55 following a purchase from 23/03/2019

Fast shipping and neat packaging, but no tracking during shipping. I randomly went to the relay point suspecting it should have arrived since the few days I ordered. I find the site average since it was redone. It's pretty, but full of bugs, especially in keyword searches. And there was no tracking, too bad.

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Acheteur Vérifié

Published on 01/04/2019 à 17h06 following a purchase from 24/03/2019

Very serious and fast site.

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Acheteur Vérifié

Published on 01/04/2019 à 15h27 following a purchase from 27/03/2019

Very good!

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Acheteur Vérifié

Published on 01/04/2019 à 14h02 following a purchase from 29/03/2019

First order placed.
The package has not yet been delivered.
This is therefore just a temporary review.

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Acheteur Vérifié

Published on 01/04/2019 à 13h08 following a purchase from 25/03/2019

Professional seller and on time!

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Acheteur Vérifié

Published on 01/04/2019 à 11h30 following a purchase from 15/03/2019

Efficiency, speed, I recommend.

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Acheteur Vérifié

Published on 01/04/2019 à 10h00 following a purchase from 26/03/2019

Always practical.

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Acheteur Vérifié

Published on 01/04/2019 à 09h59 following a purchase from 23/03/2019

Simple
Good product and good price!

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Acheteur Vérifié

Published on 01/04/2019 à 09h43 following a purchase from 23/03/2019

Reactive!!
Order shipped quickly!!
Thank you

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Acheteur Vérifié

Published on 01/04/2019 à 09h42 following a purchase from 27/03/2019

An independent and huge shop!! Competent sellers and an efficient site!! The temple of sliding at the service of riders.

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Acheteur Vérifié

Published on 31/03/2019 à 22h03 following a purchase from 25/03/2019

No problem, order as expected, fast delivery.

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Acheteur Vérifié

Published on 31/03/2019 à 21h56 following a purchase from 20/03/2019

Serious and available.

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Acheteur Vérifié

Published on 31/03/2019 à 18h25 following a purchase from 28/03/2019

MAGICAL! ordered on 03/28/19, received on 03/29/19 instead of 04/02/19 as planned... They really do not respect deadlines! LOL. A BIG THANK YOU to the whole team and long life to H.S. PEACE V.

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