Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 177 published reviews
5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2019
Very fast delivery; product as described.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/03/2019
Professional and responsive. Interesting prices.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2019
As expected and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2019
Fast shipping, item as described!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2019
I am very satisfied with my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2019
Perfect shipping time, product as described. The carrier never notified me of the package drop-off at the pickup point. Order placed on March 23, package delivered on the 27th. Picked up on the 29th.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2019
Kindness, professionalism, availability and very good advice. I recommend without hesitation.
A big thank you to their entire team, especially Claude.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2019
Very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2019
Shipping the same day, delivered the next day at no extra cost. Products as described.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2019
Simple, nice site and cheaper than other sites.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2019
Fast delivery and product as ordered.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2019
Very good advice over the phone, well-made site, order placed without any issues. Perfect!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/03/2019
The order went very well, maybe a confirmation email of delivery at the relay point but otherwise perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2019
The site is convenient and there is a lot of choice, especially in sizes.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2019
Always good advice, I recommend with my eyes closed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2019
TOP THANK YOU VERY MUCH!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2019
Quality of service and choice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2019
Very pleased! Top top top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2019
The site is good, but as a beginner, I went directly to the store. So the 5 stars are for the welcome and advice from the seller. I was also able to try different longboards. Top notch.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2019
Real good promotions available both on the site and in the store.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2019
Perfect transaction
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2019
The site is perfect, I love it, but Chronopost is less so... they left a notice because they couldn't take the elevator to go upstairs (they didn't bother to ring the intercom), so I paid €10 for fast delivery to receive it 3 days after the order at a pickup point...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2019
Great choice, punctual.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2019
Very good welcome and good advice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2019
Hyper professional advice without pushing to buy the most expensive products.
Next time I need to change my board, I'll go back to Hawaii Surf!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2019
We went to the store to buy a pair of quads and a pair of rollers. We were very well received and very well informed. We spent more than 2 hours in the store and did not feel out of place for a moment. We also learned a lot about roller skating. Very good experience.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2019
Product received faster than expected, in great condition despite the packaging box being very damaged. The board is great, not tested yet but can't wait to do so.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/03/2019
Long delay for 10 euros of shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2019
Good site quality products and easy returns if needed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2019
Very satisfied. A company I would recommend to my friends
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2019
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2019
Impeccable service! Product is in shape, sent quickly, well packaged. Helpful and attentive staff, very efficient :-)!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2019
Order as described, very fast delivery and information at every step: it's perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/03/2019
Qualified staff, large stock with cutting-edge products. In short, the best for sliding sports at the gates of Paris (including for sea surfing with a real dedicated range). Not to mention the excellent atmosphere that prevails in this shop. Thank you very much and well done!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2019
Delivery as described and on time!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2019
very happy delivered on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2019
Super quality
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/03/2019
My order was sent to another customer
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Response from HawaiiSurf
Hello,
We sincerely apologize for the delivery delay due to this issue.
We indeed had an error on a shipment, the board being the last in stock at the time of your purchase, we ordered a board from the brand to send it to you.
Best regards
Romain
HAWAIISURF
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