HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
The box was pierced (broken through) and the inner plastic packaging was torn over 15 good cm! Fortunately, the wetsuit was fine! So packaging and transport need improvement!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2019
Good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2019
quality service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2019
Fast shipping, top merchandise, can't wait to get back on quads... 30 years later! Thank you Hawaii Surf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2019
Always so satisfied since I bought my first snowboard 30 years ago!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2019
Perfect, order as described delivered before the indicated date (just a pity not to have received a notification from the carrier). Packaging was great, nothing to say.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2019
There are more and more days between the order and delivery, you say it’s shipped and it’s not true, I received the package today, March 19, before when I ordered from Claude I had the packages 2 days later, now it takes at least 10 days, when it’s been more than a week and I don’t have a package I call you not happy and strangely I receive 3 days after each complaint the promo code instead of the licensed rate never works. Best regards, Ghislaine Ponty
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Response from HawaiiSurf
Hello,
We sincerely apologize for the delay on this last order, we indeed had a hiccup with the shipment, the first envelope sent was lost by the carrier, everything was shipped and good for us.
Before having your feedback, to inform us that you hadn’t received anything, we then made an urgent reshipment. The fact that you call “not happy” has nothing to do with the reception shortly after, by simply informing us, happy or not we would have reacted in any case =) .
No need to generalize exceptions, delays remain rare, apart from this one corresponding to a delivery problem with the carrier. We noted only one delay for a set of bearings ordered during the sales last June.
When the code doesn’t work, we handle it manually, the refund of 10% of your order has actually been processed today.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2019
Very professional and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2019
Well designed, unfortunately not all accessories are available and sizes are often out of stock for roller types (FR igor)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2019
Fast order and delivery, careful packaging of items, nothing to complain about.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2019
Very good price
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2019
Ultra fast delivery, top products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2019
1st order received in 24 hours (with extra charge)
Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2019
I bought skis, I received them 3 days later, in good packaging, well done, I recommend this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2019
Fast delivery to a relay point, product meets my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2019
NO COMPLAINTS, VERY WELL PACKAGED RECEIVED QUICKLY. AS ORDERED
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2019
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2019
Efficient and fast. Quality products at the best price!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2019
Very responsive, I received the suit 2 days after my order, very appreciated
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2019
Very good for tracking and shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2019
Items received the next day by DPD. As ordered. Recommended by Hawaiisurf for the purchase of Snow boots (Burton Ruler on sale at 50%).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2019
Order received on time, with everything I needed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2019
Perfect, fast shipping, good communication with customer service (for shipping date)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2019
Fast delivery, hassle-free transaction
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2019
Excellent!!!!! We will return very soon
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2019
Very helpful people and good advice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2019
Serious site, I recommend it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2019
Reactive and friendly at the same time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2019
As often with HawaiiSurf, it's perfect. Thank you, keep this quality of service, it's great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2019
Perfect! Compliant! Fast! Excellent customer service! I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2019
Excellent site, everything is clear and the site is well made, products conform
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2019
Perfect package received quickly, if there were stickers in the box it would be more than perfect, and then Hawaï surf stickers would allow you to advertise
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2019
No issues.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2019
Hello, super fast delivery perfect product perfect packaging, compliant with the description thank you I highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2019
Functional.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2019
Fast shipping. The product matches the order. No issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2019
Top notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2019
Super good advice and especially a magnificent longboard
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2019
Very reliable, order received quickly no defects to report I completely recommend it
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