Customer reviews of HawaiiSurf

9,4 /10

Based on 10 177 published reviews

5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié

Published on 22/12/2018 à 14h21 following a purchase from 20/12/2018

Top delivery, extra product

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Acheteur Vérifié

Published on 22/12/2018 à 09h56 following a purchase from 14/12/2018

A site easy and simple to use.. Perfect for placing an order online.. Lots of choices

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Acheteur Vérifié

Published on 21/12/2018 à 22h38 following a purchase from 15/12/2018

Very good, meets my expectations, I recommend

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Acheteur Vérifié

Published on 21/12/2018 à 22h30 following a purchase from 17/12/2018

Very good reliable site

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Acheteur Vérifié

Published on 21/12/2018 à 21h41 following a purchase from 15/12/2018

Perfect

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Acheteur Vérifié

Published on 21/12/2018 à 20h23 following a purchase from 16/12/2018

Item as described but issue with the delivery location. The item did not arrive at the selected pickup point but at another one in the nearby city!!

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Acheteur Vérifié

Published on 21/12/2018 à 17h06 following a purchase from 16/12/2018

Fast shipping, perfect tracking!

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Acheteur Vérifié

Published on 21/12/2018 à 16h34 following a purchase from 18/12/2018

Everything went perfectly well, serious in everything

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Acheteur Vérifié

Published on 21/12/2018 à 14h26 following a purchase from 19/12/2018

Perfect!

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Acheteur Vérifié

Published on 21/12/2018 à 08h41 following a purchase from 18/12/2018

Very fast shipping!

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Acheteur Vérifié

Published on 20/12/2018 à 21h57 following a purchase from 18/12/2018

Very efficient, fast delivery

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Acheteur Vérifié

Published on 20/12/2018 à 21h03 following a purchase from 15/12/2018

Nothing to complain about the order. Fast and efficient.

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Acheteur Vérifié

Published on 20/12/2018 à 18h38 following a purchase from 17/12/2018

Fast delivery

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Acheteur Vérifié

Published on 20/12/2018 à 18h06 following a purchase from 15/12/2018

Simple, quick, efficient

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Acheteur Vérifié

Published on 20/12/2018 à 18h03 following a purchase from 16/12/2018

very good

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Acheteur Vérifié

Published on 20/12/2018 à 17h57 following a purchase from 17/12/2018

Top top top order shipped/delivered at super speed, product even more beautiful than on the site. You guys are great!

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Acheteur Vérifié

Published on 20/12/2018 à 17h07 following a purchase from 17/12/2018

Serious service, and fast delivery; just need to test the purchased product

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Acheteur Vérifié

Published on 20/12/2018 à 16h09 following a purchase from 17/12/2018

Very good service from Hawaii Surf. However, DPD delivery was not great

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Acheteur Vérifié

Published on 20/12/2018 à 15h52 following a purchase from 17/12/2018

quick receipt of the package

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Acheteur Vérifié

Published on 20/12/2018 à 14h58 following a purchase from 16/12/2018

The sought product is easily identifiable. Delivery and handling by the site are fast and of good quality. If you don't have time to go to the store, as was my case, you can buy on the website without any problem.

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Acheteur Vérifié

Published on 20/12/2018 à 14h39 following a purchase from 18/12/2018

Good

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Acheteur Vérifié

Published on 20/12/2018 à 13h51 following a purchase from 17/12/2018

ordered immediately, received immediately!

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Acheteur Vérifié

Published on 20/12/2018 à 13h46 following a purchase from 17/12/2018

Very good price and free and fast delivery! Thank you!

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Acheteur Vérifié

Published on 20/12/2018 à 13h40 following a purchase from 17/12/2018

Very serious

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Acheteur Vérifié

Published on 20/12/2018 à 04h14 following a purchase from 15/12/2018

Very fast shipping, but the board was a bit damaged

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Acheteur Vérifié

Published on 19/12/2018 à 23h13 following a purchase from 15/12/2018

Very reliable, I recommend this site

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Acheteur Vérifié

Published on 19/12/2018 à 19h15 following a purchase from 14/12/2018

I am not very satisfied with my order. Forgetting the anti-theft device and the torn closure cord on a jacket that costs €320, I expect impeccable quality, this is not a second-hand jacket I am buying. I am waiting to see if Hawaii Surf will ensure its after-sales service. For now, I would not recommend your site to my friends and colleagues.

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Response from HawaiiSurf Published on 20/12/2018

Hello,
Have you gotten back to our colleague? We apologize to Picture for the quality of the jacket received. As a reminder, we are neither producers nor repairers, the after-sales service and warranty will be handled by Picture, and we are here to make the connection.
Also, if you have not already gotten back to us, you are invited to come back to us so that we can send your jacket to Picture.
Best regards
HAWAIISURF

Acheteur Vérifié

Published on 19/12/2018 à 17h03 following a purchase from 16/12/2018

Perfect top
product not yet unpacked not before the 25th

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Acheteur Vérifié

Published on 19/12/2018 à 16h34 following a purchase from 14/12/2018

efficient and easy site

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Acheteur Vérifié

Published on 19/12/2018 à 16h27 following a purchase from 17/12/2018

Fast and efficient, with a good selection of products that are not always common!

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Acheteur Vérifié

Published on 19/12/2018 à 15h53 following a purchase from 14/12/2018

Very serious. I recommend.

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Acheteur Vérifié

Published on 19/12/2018 à 14h56 following a purchase from 15/12/2018

Perfect, as usual. Fast delivery and well packaged. Product conforms to the photo and descriptions.

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Acheteur Vérifié

Published on 19/12/2018 à 14h12 following a purchase from 17/12/2018

Lightning purchase that was realized very easily on a site I did not know before this purchase. The product is as described and was delivered to me with unimaginable speed during the Christmas period: less than 24 hours!

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Acheteur Vérifié

Published on 19/12/2018 à 13h11 following a purchase from 14/12/2018

Very good. Super site. Fast and serious.

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Acheteur Vérifié

Published on 19/12/2018 à 11h34 following a purchase from 10/12/2018

Perfect!!

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Acheteur Vérifié

Published on 19/12/2018 à 11h11 following a purchase from 13/12/2018

I placed my order at the end of the morning, the next morning my order was waiting for me at the parcel pickup point!

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Acheteur Vérifié

Published on 19/12/2018 à 10h35 following a purchase from 15/12/2018

I ordered a snowboard and bindings and I am delighted. Great choice of boards, good information on the site, and friendly and available on the phone for advice! The gear arrived very quickly and well packaged. Everything matched my order. Thank you!

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Acheteur Vérifié

Published on 19/12/2018 à 09h16 following a purchase from 14/12/2018

simple and reactive

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Acheteur Vérifié

Published on 19/12/2018 à 08h32 following a purchase from 11/12/2018

Fast delivery. Product meets expectations.

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Acheteur Vérifié

Published on 18/12/2018 à 22h55 following a purchase from 11/12/2018

Well packaged product, information throughout the process, fast delivery. Very professional.

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