HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Great, thank you Leo! Have a good ride and see you soon at HawaiiSurf :)
J
Julien P.
Rating: 5 out of 5
following a purchase from 12/01/2025
Very quick response from the team!! Ordered on Saturday night and received on Tuesday!! I didn't ask for advice as I knew my item
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Response from HawaiiSurf
Thank you Julien for this feedback :) Hoping the rollers provide you with a good ride! See you soon at HawaiiSurf, looking forward to advising you if needed this time!
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Aurore M.
Rating: 5 out of 5
following a purchase from 08/01/2025
Excellent
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Response from HawaiiSurf
Great, thank you Aurore for this feedback! Hoping the sensations are good with the cruiser ;) See you soon at HawaiiSurf!
I
Inaki G.
Rating: 5 out of 5
following a purchase from 04/01/2025
Quick order processing, lightning delivery and well-secured item. I recommend!
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Response from HawaiiSurf
Thank you for taking the time to give this feedback! See you soon at HawaiiSurf and... have a good ride!
S
Sebastien T.
Rating: 5 out of 5
following a purchase from 24/12/2024
Very good
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Response from HawaiiSurf
Thank you Sébastien, hoping the rollers provide you with a good glide! See you soon on HawaiiSurf!
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Eric S.
Rating: 5 out of 5
following a purchase from 04/01/2025
Fast shipping and compliant product.
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Response from HawaiiSurf
Thank you Eric for this feedback! See you soon at HawaiiSurf!
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Willy B.
Rating: 5 out of 5
following a purchase from 03/01/2025
Very good
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Response from HawaiiSurf
Great, thank you Willy! Hoping the poncho keeps you warm ;) Have a good ride and see you soon on HawaiiSurf!
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Marie G.
Rating: 5 out of 5
following a purchase from 09/01/2025
Simple site accessible to everyone, easy navigation
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Benoit C.
Rating: 5 out of 5
following a purchase from 07/01/2025
very good shopping experience
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Florian D.
Rating: 5 out of 5
following a purchase from 02/01/2025
No issues, everything went smoothly between the order and delivery. The product also matches what I ordered.
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David P.
Rating: 5 out of 5
following a purchase from 04/01/2025
top! fast and careful delivery
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Philippe M.
Rating: 5 out of 5
following a purchase from 31/12/2024
Order received quickly
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Myriam B.
Rating: 3 out of 5
following a purchase from 16/12/2024
Very long delivery. There was an additional delay of 5 days clearly specified but it took almost 1 month to receive the pads.
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Response from HawaiiSurf
Thank you for your feedback. We are sincerely sorry for the delay experienced. Unfortunately, during the holiday period, our supplier closed for a week and we also closed for a few days, which considerably delayed the supply, shipping, and therefore delivery. We still hope that the rollers suit you and that we will see you again at HawaiiSurf ;) Happy skating!
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Philippe A.
Rating: 5 out of 5
following a purchase from 31/12/2024
Good experience for the first time.
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Response from HawaiiSurf
Thank you Philippe for this feedback! Hoping the board you ordered gives you great sessions! Have a good ride and see you next time on HawaiiSurf ;)
J
Julien H.
Rating: 5 out of 5
following a purchase from 01/01/2025
Delivery okay, product as described, timing okay
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Response from HawaiiSurf
Thank you Julien for this sharing! We are happy to have met your expectations :) See you next time on HawaiiSurf!
B
Bénédicte B.
Rating: 5 out of 5
following a purchase from 29/12/2024
Very good quality clothes. Fast shipping and impeccable customer service.
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Response from HawaiiSurf
Thank you Bénédicte for this valuable review! We are delighted that you like the items and that our services are satisfactory :) See you very soon on HawaiiSurf!
N
Nadia L.
Rating: 3 out of 5
following a purchase from 27/12/2024
Fast delivery but a product that does not match the order. Still no return slip 3 days after the request. HawaiiSurf will be a second choice in the future.
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Response from HawaiiSurf
We are sorry Nadia for this unsuccessful experience: the processing time for your return request was indeed unusually long due to a surge during the holiday period. The refund for the concerned item was processed two days ago now. Hoping that the other products ordered bring you satisfaction and that we will see you again on HawaiiSurf!
C
Carole S.
Rating: 2 out of 5
following a purchase from 19/12/2024
Did not receive the ordered product and impossible to reach them by phone
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Gael D.
Rating: 5 out of 5
following a purchase from 22/12/2024
Simple navigation on the site. Product details explicit
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Cécile F.
Rating: 5 out of 5
following a purchase from 26/12/2024
Nothing to say, perfect
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Mikaël T.
Rating: 5 out of 5
following a purchase from 26/12/2024
Super fast shipping
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Jérome B.
Rating: 5 out of 5
following a purchase from 24/12/2024
The shop is very good contact. The board arrived well, well protected for transport. Impeccable. Just need to test the gear!
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Florian B.
Rating: 5 out of 5
following a purchase from 23/12/2024
Fast and efficient delivery!
Quality-price ratio that exceeds my expectations for the product!
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Response from HawaiiSurf
Thank you Florian, we are delighted with this feedback! Good glide and see you soon on HawaiiSurf!
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Thomas V.
Rating: 5 out of 5
following a purchase from 21/12/2024
Good gear
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Response from HawaiiSurf
Great, thank you Thomas! Good glide and see you next time on HawaiiSurf ;)
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Gaylord L.
Rating: 5 out of 5
following a purchase from 21/12/2024
Excellent!
Item sent as quickly as possible and received on time during the Christmas period!
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Response from HawaiiSurf
Thank you Gaylord for this feedback! See you next time on HawaiiSurf and... good glide!
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Alejandro C.
Rating: 5 out of 5
following a purchase from 20/12/2024
-
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Response from HawaiiSurf
Hello Alejandro! It seems that your review did not work... The entire HawaiiSurf team thanks you for your trust and loyalty through your multiple orders. Have a good day! See you soon ;)
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Sarah T.
Rating: 5 out of 5
following a purchase from 05/12/2024
Very good
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Response from HawaiiSurf
Thank you Sarah! Have a nice glide and see you soon on HawaiiSurf!
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Alice L.
Rating: 5 out of 5
following a purchase from 11/12/2024
Fast shipping, Cool store
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Response from HawaiiSurf
Thank you Alice for your feedback on your order and on our Paris Shop! Hoping the wheels ensure you a good glide ;) See you soon at HawaiiSurf!
C
Coralie E.
Rating: 5 out of 5
following a purchase from 18/12/2024
Fast shipping!
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Fabienne S.
Rating: 5 out of 5
following a purchase from 16/12/2024
Perfect
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Valérie H.
Rating: 5 out of 5
following a purchase from 06/12/2024
fast shipping
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Mélodie J.
Rating: 5 out of 5
following a purchase from 07/12/2024
Very good
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Rémi G.
Rating: 5 out of 5
following a purchase from 13/12/2024
Perfect. Order received quickly. No issues.
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Malory M.
Rating: 5 out of 5
following a purchase from 11/12/2024
Fast delivery, quality product, perfect
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William G.
Rating: 5 out of 5
following a purchase from 28/11/2024
Top seller in the store who helped us target this first purchase well!
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Jerome O.
Rating: 5 out of 5
following a purchase from 11/12/2024
Fast shipping, compliant items, seriousness and professionalism of the company. Interesting prices for new equipment. In short, quite top I would say! Thank you
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Cedric G.
Rating: 5 out of 5
following a purchase from 05/12/2024
Fast delivery
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Erwan Stéphanie J.
Rating: 5 out of 5
following a purchase from 29/11/2024
Excellent choice, order shipped quickly.
Pleasant and efficient customer service
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Didier S.
Rating: 3 out of 5
following a purchase from 10/12/2024
Hello, the delivery person did not deliver the package to the expected address
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Pascal B.
Rating: 5 out of 5
following a purchase from 11/12/2024
Easy to use and quality material
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