Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié

Published on 23/02/2018 à 18h58 following a purchase from 19/02/2018

Fast shipping, thank you.

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Acheteur Vérifié

Published on 23/02/2018 à 17h22 following a purchase from 03/02/2018

Super light suit for waters at 8°C

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Acheteur Vérifié

Published on 23/02/2018 à 14h38 following a purchase from 15/02/2018

Very fast

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Acheteur Vérifié

Published on 23/02/2018 à 14h34 following a purchase from 15/02/2018

Very good and that's it!

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Acheteur Vérifié

Published on 22/02/2018 à 17h39 following a purchase from 17/02/2018

Order delivered on time. Great. I unpack to try the size and there.... Bad surprise. The quick tightening cord of the shoe is detached from the handle. I ask customer service to contact me to know the procedure please. You have my contact details. Best regards. LG Jérôme.

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Response from HawaiiSurf Published on 01/03/2018

Hello Sir,
We tried to contact you by phone and left you a voicemail indicating the procedure for managing the after-sales service.
You just need to send us a photo by email at [email protected] so that we can assess the damage and contact the supplier to see if a repair is possible or if an exchange is necessary.
Best regards
Kevin VPC

Acheteur Vérifié

Published on 22/02/2018 à 17h06 following a purchase from 18/02/2018

Fast, well packaged.

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Acheteur Vérifié

Published on 22/02/2018 à 11h45 following a purchase from 16/02/2018

Simple order. Reactive shipping.

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Acheteur Vérifié

Published on 22/02/2018 à 05h12 following a purchase from 07/02/2018

Easy to use and beautiful

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Acheteur Vérifié

Published on 21/02/2018 à 21h23 following a purchase from 17/02/2018

That's good!

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Acheteur Vérifié

Published on 21/02/2018 à 20h46 following a purchase from 16/02/2018

Very good, I recommend!

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Acheteur Vérifié

Published on 21/02/2018 à 20h24 following a purchase from 17/02/2018

Nothing to say. The delay, the product, everything is perfect

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Acheteur Vérifié

Published on 21/02/2018 à 18h33 following a purchase from 15/02/2018

Very good

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Acheteur Vérifié

Published on 21/02/2018 à 12h11 following a purchase from 16/02/2018

Very good service.

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Acheteur Vérifié

Published on 21/02/2018 à 07h45 following a purchase from 14/02/2018

Very good products at good prices and fast delivery
Thank you

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Acheteur Vérifié

Published on 20/02/2018 à 22h08 following a purchase from 16/02/2018

Ordered on Saturday, received on Tuesday. Perfect site.

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Acheteur Vérifié

Published on 20/02/2018 à 19h56 following a purchase from 16/02/2018

Very responsive. Meets deadlines

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Acheteur Vérifié

Published on 20/02/2018 à 12h04 following a purchase from 16/02/2018

I ordered a jacket that was initially available on the site but was no longer really available. The next day, I was informed by phone and received a commercial gesture to switch to another product

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Acheteur Vérifié

Published on 20/02/2018 à 09h32 following a purchase from 16/02/2018

Nothing to say, delivery was top

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Acheteur Vérifié

Published on 19/02/2018 à 14h04 following a purchase from 15/02/2018

EXEMPLARY shipping!!!
Less than 24 hours between payment and receipt of the product!!!
The vast majority of sites should take example from Hawaii Surf!

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Acheteur Vérifié

Published on 19/02/2018 à 05h20 following a purchase from 08/02/2018

I've been buying my gear from Hawaii Surf for nearly 30 years to fuel my passion for sliding! Skateboard, surf, wakeboard, snowboard, clothes, I've never been disappointed, the advice is quality, the prices are fair and the choice is significant with a lot of renewal and especially availability. The best of the best!
Jérémie

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Acheteur Vérifié

Published on 18/02/2018 à 21h26 following a purchase from 14/02/2018

Fast delivery and quality service as always. I recommend.

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Acheteur Vérifié

Published on 18/02/2018 à 20h00 following a purchase from 14/02/2018

Very good site
Fast delivery
Thank you hawaiisurf

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Acheteur Vérifié

Published on 18/02/2018 à 17h58 following a purchase from 14/02/2018

Hello,
Pay attention to the expected delivery date...
Indicate a range instead of an exact date, as it is not respected!

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Acheteur Vérifié

Published on 18/02/2018 à 10h29 following a purchase from 14/02/2018

For the busenitz model I ordered size 43.5 and received size 42 .....

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Response from HawaiiSurf Published on 03/03/2018

Hello,
We apologize for this error, have you already returned the pair? We can offer you an exchange if another model interests you or a refund for the wrong size received.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 18/02/2018 à 07h42 following a purchase from 09/02/2018

Very fast shipping. Receipt conforms to the order. Very good quality products. I recommend this seller.

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Acheteur Vérifié

Published on 17/02/2018 à 21h57 following a purchase from 13/02/2018

Cool

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Acheteur Vérifié

Published on 17/02/2018 à 21h35 following a purchase from 12/02/2018

Perfect, nothing to say. Free and fast shipping. Good gear.

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Acheteur Vérifié

Published on 17/02/2018 à 17h45 following a purchase from 10/02/2018

Order without problems: simple search, product matching my expectations and delivered as expected.

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Acheteur Vérifié

Published on 17/02/2018 à 17h29 following a purchase from 13/02/2018

Wide choice, completely satisfied with my order

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Acheteur Vérifié

Published on 17/02/2018 à 15h41 following a purchase from 12/02/2018

Careful and fast shipping, very good

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Acheteur Vérifié

Published on 17/02/2018 à 14h41 following a purchase from 13/02/2018

Perfect from A to Z

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Acheteur Vérifié

Published on 16/02/2018 à 23h07 following a purchase from 12/02/2018

Very complete, the product photos are good

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Acheteur Vérifié

Published on 16/02/2018 à 22h45 following a purchase from 12/02/2018

High quality item at unbeatable prices and ultra-fast delivery

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Acheteur Vérifié

Published on 16/02/2018 à 20h12 following a purchase from 12/02/2018

very professional delivered in no time

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Acheteur Vérifié

Published on 15/02/2018 à 15h44 following a purchase from 11/02/2018

Fast shipping

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Acheteur Vérifié

Published on 15/02/2018 à 06h48 following a purchase from 10/02/2018

Very good. I would recommend

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Acheteur Vérifié

Published on 14/02/2018 à 23h21 following a purchase from 11/02/2018

Top, good price and fast

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Acheteur Vérifié

Published on 14/02/2018 à 08h47 following a purchase from 09/02/2018

Fast shipping, serious packaging, product conforms, nothing to complain about!

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Acheteur Vérifié

Published on 14/02/2018 à 06h21 following a purchase from 09/02/2018

Very good

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Acheteur Vérifié

Published on 13/02/2018 à 20h28 following a purchase from 08/02/2018

very responsive fast delivery

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