Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié

Published on 15/01/2018 à 19h14 following a purchase from 07/01/2018

Quality of the items. Lowest price on the market outside of sales. Speed of delivery. It's just perfect.

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Acheteur Vérifié

Published on 15/01/2018 à 18h56 following a purchase from 11/01/2018

Perfect, just that my ordered pants are a bit too small and I need to exchange it

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Acheteur Vérifié

Published on 15/01/2018 à 18h25 following a purchase from 11/01/2018

very quickly received order

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Acheteur Vérifié

Published on 15/01/2018 à 14h02 following a purchase from 10/01/2018

No problems at all

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Acheteur Vérifié

Published on 15/01/2018 à 13h23 following a purchase from 10/01/2018

Perfect

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Acheteur Vérifié

Published on 15/01/2018 à 11h41 following a purchase from 11/01/2018

Good product
Fast delivery

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Acheteur Vérifié

Published on 15/01/2018 à 09h52 following a purchase from 10/01/2018

Tip top!!!

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Acheteur Vérifié

Published on 15/01/2018 à 06h01 following a purchase from 10/01/2018

Perfect

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Acheteur Vérifié

Published on 14/01/2018 à 22h03 following a purchase from 10/01/2018

Excellent, wide choice

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Acheteur Vérifié

Published on 14/01/2018 à 19h53 following a purchase from 10/01/2018

no issues.

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Acheteur Vérifié

Published on 14/01/2018 à 18h55 following a purchase from 06/01/2018

Fast delivery, top-notch.

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Acheteur Vérifié

Published on 14/01/2018 à 17h41 following a purchase from 08/01/2018

fast and careful shipping, conforms to my order.

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Acheteur Vérifié

Published on 14/01/2018 à 16h52 following a purchase from 10/01/2018

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Acheteur Vérifié

Published on 14/01/2018 à 14h41 following a purchase from 10/01/2018

Very good choice of products, good order tracking and very fast delivery.

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Acheteur Vérifié

Published on 14/01/2018 à 13h22 following a purchase from 10/01/2018

very good.

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Acheteur Vérifié

Published on 14/01/2018 à 11h29 following a purchase from 10/01/2018

Very good, lots of choices

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Acheteur Vérifié

Published on 14/01/2018 à 11h08 following a purchase from 10/01/2018

to recommend

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Acheteur Vérifié

Published on 14/01/2018 à 10h47 following a purchase from 10/01/2018

fast delivery as usual!

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Acheteur Vérifié

Published on 14/01/2018 à 09h39 following a purchase from 10/01/2018

Good product. Well packaged, well delivered.

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Acheteur Vérifié

Published on 14/01/2018 à 08h40 following a purchase from 10/01/2018

Ultra fast delivery and products delivered as ordered

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Acheteur Vérifié

Published on 13/01/2018 à 21h36 following a purchase from 09/01/2018

Very good site, precise and clear, good products and well-known quality brands. Correct prices with interesting promo codes.

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Acheteur Vérifié

Published on 13/01/2018 à 20h34 following a purchase from 09/01/2018

Very fast delivery, no problem, the shop seems to be well stocked with gear, too bad it's far from my home, I'm not used to buying all textiles online....

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Acheteur Vérifié

Published on 13/01/2018 à 19h48 following a purchase from 08/01/2018

Order sent quickly

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Acheteur Vérifié

Published on 13/01/2018 à 17h58 following a purchase from 03/01/2018

Small error on the order but it was resolved quickly and simply

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Acheteur Vérifié

Published on 13/01/2018 à 14h58 following a purchase from 09/01/2018

Fast shipping..serious. The only downside is that my order did not resemble the photos presented..

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Acheteur Vérifié

Published on 13/01/2018 à 12h41 following a purchase from 08/01/2018

Everything perfect and on time

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Acheteur Vérifié

Published on 13/01/2018 à 11h23 following a purchase from 09/01/2018

Order received the next day, everything is perfect and the sizes are spot on. Thank you!

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Acheteur Vérifié

Published on 12/01/2018 à 19h46 following a purchase from 06/01/2018

Order placed Thursday morning, order received Friday morning...really fast delivery, top notch.

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Acheteur Vérifié

Published on 12/01/2018 à 19h42 following a purchase from 07/01/2018

TOP!

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Acheteur Vérifié

Published on 12/01/2018 à 13h02 following a purchase from 08/01/2018

Fast and very professional service, recommended!

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Acheteur Vérifié

Published on 12/01/2018 à 09h33 following a purchase from 08/01/2018

impeccable!!!

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Acheteur Vérifié

Published on 12/01/2018 à 08h33 following a purchase from 08/01/2018

Excellent site..

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Acheteur Vérifié

Published on 11/01/2018 à 21h55 following a purchase from 07/01/2018

Fully satisfied, product on time, site.

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Acheteur Vérifié

Published on 11/01/2018 à 16h45 following a purchase from 06/01/2018

Item as described and received very quickly at the pickup point.

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Acheteur Vérifié

Published on 11/01/2018 à 10h37 following a purchase from 23/12/2017

Fast delivery and as ordered, great! :)

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Acheteur Vérifié

Published on 11/01/2018 à 08h25 following a purchase from 06/01/2018

Fast shipping and no problem placing the order. No issues.

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Acheteur Vérifié

Published on 10/01/2018 à 23h44 following a purchase from 22/12/2017

I recommend

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Acheteur Vérifié

Published on 10/01/2018 à 18h01 following a purchase from 06/01/2018

You can find almost everything. I ordered a jacket and pants from Picture, new collection two days before the sales out of fear that my size would be gone because a message told me that stock was running low. I picked up the package tonight, I checked the site, my size was still available and I could have saved €100 between the jacket and pants. Having called the store for information before placing the order, there could be better communication and a more commercial approach to reassure about stock and tell customers to wait two days to validate their order. Thanks to the savings made, I could have bought myself a good pair of gloves. I know other brands that do this. It's only the money that counts before customer satisfaction and loyalty.
Best regards
Mr. Bessieres

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Response from HawaiiSurf Published on 10/01/2018

Hello,
We cannot reassure you about the stock when it is visible in real-time on the site, 10 minutes after your review the pants in your size are no longer available and you took the SECOND TO LAST jacket, there is still one left indeed, so we could not guarantee or reassure you by saying, the day before the sales that we have two items left in your sizes.
If you were looking for specific items you did well, if you were looking for a price you could have waited at the risk of not getting exactly what you wanted, the choice was yours, the sales are not a secret to anyone.
We pay attention to the satisfaction and loyalty of our customers by ensuring the quality of our advice and products.
No one retains customers with prices without shooting themselves in the foot and contributing to the death of independent shops like we see them closing one by one.

Acheteur Vérifié

Published on 09/01/2018 à 22h08 following a purchase from 21/12/2017

Problem with order tracking and no information for delivery. No tracking number and delivery was unexpected! Otherwise, product well packaged and received in perfect condition.

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Acheteur Vérifié

Published on 09/01/2018 à 22h08 following a purchase from 15/12/2017

Hyper efficient. Reliable

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