English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
A
Rating: 5 out of 5
SUPER ORDER COMPLIANT AND DELIVERED SUPER FAST NOTHING TO REPORT WILL BE VERY GOOD FOR THE DECORATION
Translated reviews
Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very good, very fast
Translated reviews
A
Rating: 5 out of 5
delivery on time
Translated reviews
A
Rating: 5 out of 5
item compliant with my order and delivered quickly
Translated reviews
A
Rating: 5 out of 5
Magical
Translated reviews
A
Rating: 2 out of 5
Delivery on Tuesday, after many searches for the package in different relays, package finally recovered on Saturday! Daloz relay in Drancy: not very friendly and uncooperative if there is a problem
Translated reviews
Response from HawaiiSurf
Hello Sir,
We would like to sincerely apologize, our partner DPD who handles deliveries in relay points can sometimes cause problems.
The relay points are independent and can refuse packages at their discretion, if it is a package that is too large or simply if the relay has no more space or is not open, the delivery is postponed.
The relay points are just relays, DPD cannot be held responsible for their service and likewise for us. As everywhere, it happens to encounter unfriendly people.
We hope to count you among our customers despite this unfortunate incident.
Have a pleasant end of the year.
Best regards
Kevin VPC
We would like to sincerely apologize, our partner DPD who handles deliveries in relay points can sometimes cause problems.
The relay points are independent and can refuse packages at their discretion, if it is a package that is too large or simply if the relay has no more space or is not open, the delivery is postponed.
The relay points are just relays, DPD cannot be held responsible for their service and likewise for us. As everywhere, it happens to encounter unfriendly people.
We hope to count you among our customers despite this unfortunate incident.
Have a pleasant end of the year.
Best regards
Kevin VPC
A
Rating: 3 out of 5
Product compliant with my expectations.
However, there was a delivery issue (duration), independent of the site.
Problem resolved with Hawaiisurf but it took a bit of time (phone line down, during the holidays!).
Translated reviews
However, there was a delivery issue (duration), independent of the site.
Problem resolved with Hawaiisurf but it took a bit of time (phone line down, during the holidays!).
A
Rating: 5 out of 5
Very reactive. Super fast delivery.
Translated reviews
A
Rating: 5 out of 5
perfect very fast service
Translated reviews
A
Rating: 2 out of 5
One of the worst ordering experiences in a long time on the net. I was supposed to receive my order on December 8 or 9 and on the 10th it still hadn't been posted and was still awaiting processing. I sent an email, no response, then a second. No response, then a third... still no response!
I tried to call 10, 15, 20 times at least but the 'press 4 for your orders' never answered. Then the phone line was completely cut off.
After insane persistence and finally asking for another service, I managed to get someone who took my request into account. My order was apparently blocked, my emails never received ...!!? That's a lot after all. I finally received my items quite quickly but one t-shirt is too big and I don't even dare to return it for fear of never seeing it again. Bad bad experience.
Translated reviews
I tried to call 10, 15, 20 times at least but the 'press 4 for your orders' never answered. Then the phone line was completely cut off.
After insane persistence and finally asking for another service, I managed to get someone who took my request into account. My order was apparently blocked, my emails never received ...!!? That's a lot after all. I finally received my items quite quickly but one t-shirt is too big and I don't even dare to return it for fear of never seeing it again. Bad bad experience.
Response from HawaiiSurf
Hello Sir,
We would like to apologize for this lamentable experience at HAWAIISURF.
You see, our VPC service only has 2 employees who are responsible for answering emails, calls, checking and shipping about a hundred orders for this holiday period and processing returns.
We do our best but unfortunately when we are on the line with one customer we cannot take another at the same time; the lines are therefore easily occupied.
For faster processing, it is preferable to contact us by phone as we have a lot of emails to handle, by phone it’s direct, provided you manage to reach us on the first try or otherwise via the Messenger application on Facebook where we sometimes respond even outside of our working hours.
It is true that there was also a day when the line was completely cut off but no one is infallible, we quickly contacted technicians to resolve this issue.
It seems that you had a lot of bad luck with this order but you can definitely return your product for an exchange or a refund, they are generally processed within 24-48 hours after receipt and refunds are received within 10 working days.
You have a period of 100 days to return your products so we hope you will overcome your fear to try the quality of HAWAIISURF's customer service and let us make it up to you for this series of complications.
Have a pleasant end of the year.
Best regards
Kevin VPC
We would like to apologize for this lamentable experience at HAWAIISURF.
You see, our VPC service only has 2 employees who are responsible for answering emails, calls, checking and shipping about a hundred orders for this holiday period and processing returns.
We do our best but unfortunately when we are on the line with one customer we cannot take another at the same time; the lines are therefore easily occupied.
For faster processing, it is preferable to contact us by phone as we have a lot of emails to handle, by phone it’s direct, provided you manage to reach us on the first try or otherwise via the Messenger application on Facebook where we sometimes respond even outside of our working hours.
It is true that there was also a day when the line was completely cut off but no one is infallible, we quickly contacted technicians to resolve this issue.
It seems that you had a lot of bad luck with this order but you can definitely return your product for an exchange or a refund, they are generally processed within 24-48 hours after receipt and refunds are received within 10 working days.
You have a period of 100 days to return your products so we hope you will overcome your fear to try the quality of HAWAIISURF's customer service and let us make it up to you for this series of complications.
Have a pleasant end of the year.
Best regards
Kevin VPC
A
Rating: 5 out of 5
Very good delivery
Translated reviews
A
Rating: 5 out of 5
Speed and efficiency ... Site to recommend +++
Translated reviews
A
Rating: 5 out of 5
Very fast and very careful delivery! I am very satisfied and would recommend you without hesitation.
Translated reviews
A
Rating: 5 out of 5
ordered at 4 PM, received the next day late morning: Bravo
Translated reviews
A
Rating: 5 out of 5
The site is good with good promotions, but it's a shame they no longer carry towed sports products like wakeboarding
Translated reviews
A
Rating: 5 out of 5
Fast delivery
Translated reviews
A
Rating: 5 out of 5
Serious and fast delivery
Translated reviews
A
Rating: 2 out of 5
For the second order, I am very disappointed. I ordered the same day as the first one, and I have to manage to receive it.
Because if I don't call, I still wouldn't have received anything, as one product was missing.
This is not very professional. It is not complicated to call or send an email to inform that there is a problem and thus find a solution quickly.
Translated reviews
Because if I don't call, I still wouldn't have received anything, as one product was missing.
This is not very professional. It is not complicated to call or send an email to inform that there is a problem and thus find a solution quickly.
Response from HawaiiSurf
Hello Madam,
We sincerely apologize. Indeed, our order preparation teams could not reach you due to the high number of orders during this period, but normally we do contact our customers by phone to inform them of any anomalies.
Have a pleasant end of the year.
Best regards
Kevin VPC
We sincerely apologize. Indeed, our order preparation teams could not reach you due to the high number of orders during this period, but normally we do contact our customers by phone to inform them of any anomalies.
Have a pleasant end of the year.
Best regards
Kevin VPC
A
Rating: 5 out of 5
Package received on Tuesday for an order placed on Sunday evening.
Translated reviews
A
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
For my first order, nothing to say.
It was very good.
Translated reviews
It was very good.
A
Rating: 5 out of 5
Fast and compliant
Translated reviews
A
Rating: 5 out of 5
Very good site, with choice, respect for delivery times, nothing but happiness !!!!
Translated reviews
A
Rating: 5 out of 5
fantastic, super fast, well packaged and protected, you are the best!
Translated reviews
A
Rating: 5 out of 5
Very good mail order site for everything related to sliding and sliding clothes, as good as the store in Ivry. Delivery times are rather short.
Translated reviews
A
Rating: 5 out of 5
very fast delivery, and perfect delivery tracking
Translated reviews
A
Rating: 5 out of 5
Order compliant and very fast shipping. Thank you.
Translated reviews
A
Rating: 5 out of 5
Very good site
Translated reviews
A
Rating: 5 out of 5
very fast and careful shipping competitive price
Translated reviews
A
Rating: 5 out of 5
Super quality, fast delivery! I recommend
Translated reviews
A
Rating: 5 out of 5
arrived very quickly in perfect condition
Translated reviews
A
Rating: 3 out of 5
Slow delivery
Translated reviews
A
Rating: 5 out of 5
Perfect
Fast delivery top!
Thank you
I adore you!
Translated reviews
Fast delivery top!
Thank you
I adore you!
A
Rating: 5 out of 5
Perfect nothing to say
Translated reviews
A
Rating: 5 out of 5
Many items with detailed descriptions, quick responses to my questions, and finally very interesting prices. A very careful delivery, and coverage of costs for a 24h delivery due to a slight delay. Thank you, I am more than satisfied and I recommend 200% Hawaï Surf !! Happy holidays!!
Translated reviews
A
Rating: 5 out of 5
very responsive!
Translated reviews
A
Rating: 5 out of 5
Compliant with my request
Translated reviews
A
Rating: 5 out of 5
always well served with good quality products and delivered quickly even for the holidays.
Translated reviews
A
Rating: 5 out of 5
Very fast shipping, 2nd order and still not disappointed
Translated reviews
A
Rating: 5 out of 5
Easy
Translated reviews