Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié

Published on 21/12/2017 à 23h41 following a purchase from 17/12/2017

Great site and fast delivery!

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Acheteur Vérifié

Published on 21/12/2017 à 23h31 following a purchase from 17/12/2017

Fast and in accordance with the order. Always trust! Keep it up.... PS I often cite your real-time stock management system and your software that allows sales online and in-store.... Bravo

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Response from HawaiiSurf Published on 29/12/2017

Hello Sir,
Thank you for your constructive feedback and encouragement.
Best regards
Kevin VPC

Acheteur Vérifié

Published on 21/12/2017 à 22h25 following a purchase from 17/12/2017

Order delivered on time despite the holiday season!
Thank you

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Acheteur Vérifié

Published on 21/12/2017 à 20h56 following a purchase from 07/12/2017

Wide selection, good prices, delivery perfect; perfect

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Acheteur Vérifié

Published on 21/12/2017 à 13h27 following a purchase from 17/12/2017

Serious site, product 100% compliant (size and color). Fast shipping
I recommend 200%

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Acheteur Vérifié

Published on 21/12/2017 à 08h44 following a purchase from 16/12/2017

Great store

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Acheteur Vérifié

Published on 21/12/2017 à 01h34 following a purchase from 07/12/2017

This site is quite good.
However, it should be noted that the sizes run a bit large.
Moreover, I was supposed to receive my package between the 11th and 12th. Not having received anything by the 15th, I decided to write an email, then a Facebook message (faster response) and I was told that my package had been returned due to a barcode reading error with the carrier.
I understand that there can be such issues. But I would have found it more appropriate to be informed. Especially since it took me a while to get my response as I tried to contact the delivery service for 2 days in a row without ever having anyone on the line (I always ended up being redirected to the voicemail).
Nevertheless, I still recommend this site, at least for the quality of their products.

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Acheteur Vérifié

Published on 20/12/2017 à 21h05 following a purchase from 16/12/2017

Very good service, quality of service and reliability of the deadline from Hawaisurf
Very professional TNT driver; he contacted me to manage the delivery of the package.

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Acheteur Vérifié

Published on 20/12/2017 à 20h58 following a purchase from 16/12/2017

Top!

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Acheteur Vérifié

Published on 20/12/2017 à 18h20 following a purchase from 16/12/2017

Perfect transaction, product compliant and fast delivery.

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Acheteur Vérifié

Published on 20/12/2017 à 18h19 following a purchase from 16/12/2017

Great product and very fast delivery.

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Acheteur Vérifié

Published on 20/12/2017 à 14h46 following a purchase from 16/12/2017

Perfect, very good communication...

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Acheteur Vérifié

Published on 20/12/2017 à 13h28 following a purchase from 16/12/2017

The delivery was not made to my home, I paid nearly 8 euros for home delivery, I was at home when I received the email from TNT saying that I was not present at my home, I had to go to the indicated relay point.... not cool to deliver to a relay point for 8€...

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Response from HawaiiSurf Published on 21/12/2017

Hello Sir,
We would like to apologize for this lack of seriousness on the part of our partner TNT. We have already reported to TNT that their agency in the North region is not exemplary as it is not uncommon for our orders in the Lille region not to be delivered to home. Moreover, during this Christmas period, the flow of packages is significantly higher than normal, which means that to meet delivery deadlines, some drivers drop off their last packages at relay points directly.
In any case, we will proceed to a refund of the shipping costs and we apologize again for the inconvenience caused.
Have a pleasant day and happy end-of-year holidays.
Best regards
Kevin VPC

Acheteur Vérifié

Published on 20/12/2017 à 12h18 following a purchase from 16/12/2017

Serious, fast and efficient
The announced deadlines were respected

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Acheteur Vérifié

Published on 20/12/2017 à 10h52 following a purchase from 14/12/2017

Very fast reception, perfect

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Acheteur Vérifié

Published on 20/12/2017 à 01h20 following a purchase from 15/12/2017

Super fast deadlines, top-notch delivery person, compliant product, (Not tried yet, will see with time) very satisfied

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Acheteur Vérifié

Published on 19/12/2017 à 16h08 following a purchase from 15/12/2017

Very good

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Acheteur Vérifié

Published on 19/12/2017 à 13h35 following a purchase from 15/12/2017

Perfect, very fast

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Acheteur Vérifié

Published on 19/12/2017 à 12h02 following a purchase from 14/12/2017

Delivery more than fast.

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Acheteur Vérifié

Published on 19/12/2017 à 11h56 following a purchase from 15/12/2017

good

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Acheteur Vérifié

Published on 19/12/2017 à 07h34 following a purchase from 13/12/2017

Very good site to recommend, serious both in processing orders, products as well as tracking and delivery

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Acheteur Vérifié

Published on 18/12/2017 à 19h16 following a purchase from 14/12/2017

Impeccable! Order from Thursday evening and delivered Saturday morning. Top especially during this period. Thank you

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Acheteur Vérifié

Published on 18/12/2017 à 18h11 following a purchase from 14/12/2017

The date given for receipt was well respected.

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Acheteur Vérifié

Published on 18/12/2017 à 17h11 following a purchase from 13/12/2017

Perfect

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Acheteur Vérifié

Published on 18/12/2017 à 16h57 following a purchase from 14/12/2017

Speed, efficiency.

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Acheteur Vérifié

Published on 18/12/2017 à 16h47 following a purchase from 14/12/2017

Fast, careful shipping, good customer follow-up by email, and top product!

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Acheteur Vérifié

Published on 18/12/2017 à 12h08 following a purchase from 13/12/2017

Good site, very fast shipping and compliant product... No issues

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Acheteur Vérifié

Published on 18/12/2017 à 10h19 following a purchase from 13/12/2017

Very satisfied with ultra-fast delivery

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Acheteur Vérifié

Published on 18/12/2017 à 09h42 following a purchase from 12/12/2017

SPEED of delivery

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Acheteur Vérifié

Published on 18/12/2017 à 09h37 following a purchase from 11/12/2017

Excellent service and speed

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Acheteur Vérifié

Published on 18/12/2017 à 09h32 following a purchase from 12/12/2017

Very fast delivery, in barely 48 hours.

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Acheteur Vérifié

Published on 17/12/2017 à 22h39 following a purchase from 13/12/2017

Super fast, super efficient! Thank you!

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Acheteur Vérifié

Published on 17/12/2017 à 19h24 following a purchase from 11/12/2017

Super fast delivery. Very satisfied with my order.

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Acheteur Vérifié

Published on 17/12/2017 à 18h35 following a purchase from 11/12/2017

Fast and compliant. Good price

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Acheteur Vérifié

Published on 17/12/2017 à 09h31 following a purchase from 10/12/2017

It's a great site! The sellers respond quickly to messages and advise us very well. Secure site and fast delivery (about 3 days). I recommend 100%!

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Acheteur Vérifié

Published on 16/12/2017 à 17h05 following a purchase from 12/12/2017

Ordered immediately and almost immediately delivered! Will renew!

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Acheteur Vérifié

Published on 16/12/2017 à 15h50 following a purchase from 11/12/2017

Bravo for the ease of navigation on the site, the promotions, and the fast and not prohibitively expensive delivery.

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Acheteur Vérifié

Published on 16/12/2017 à 14h26 following a purchase from 12/12/2017

Perfect, fast shipping on the right products!

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Acheteur Vérifié

Published on 16/12/2017 à 13h20 following a purchase from 11/12/2017

Compliant with our request! Nothing to complain about the delay. Highly recommend! BOGIL59

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Acheteur Vérifié

Published on 16/12/2017 à 12h59 following a purchase from 12/12/2017

Super delivery service, super discount!! What more can I say, thank you for this fast and efficient transaction

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