HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Problem with my order due to stock issues, customer service contacted me immediately. I had requested delivery to a relay point and they offered home delivery to apologize for the inconvenience. Very good site, go there with your eyes closed!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/11/2016
Order without problems. The product is compliant with the description. But where it hurts is that I was delivered in 15 days because the delivery company was blocking the product due to a dispute with Hawaii Surf. Unacceptable knowing the number of phone calls and emails I had to make to unblock the package!
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Response from HawaiiSurf
Hello, We apologize for the delivery of your order, we did our best to ensure that the delivery was made as soon as possible, unfortunately between the different contacts we can have with our carrier, it can turn into a dialogue of the deaf and not advance the package at the hoped speed. We have issued a refund on the shipping costs of your order due to this delivery. Best regards, Romain, HAWAIISURF
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2016
very responsive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2016
always satisfied with the orders, speed and good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2016
Order received quickly without any problems whatsoever.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2016
Very fast arrival of the product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2016
I am very happy to have ordered from you because finding Soy Luna rollers is very hard, thank you, a little girl will be happy on December 25 under the Christmas tree, best regards, Mrs. Berger
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Response from HawaiiSurf
Hello, Thank you for your message, glad everything arrived on time and made someone happy! Best regards, Romain, HAWAIISURF
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2016
Incredible deadlines!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2016
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2016
Very fast shipping. Product conforms to the order. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2016
Extra delivery after being notified by email, SMS, and phone.!!! Highly recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2016
Very practical and very clear site, we receive the order quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2016
To recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2016
The package was very damaged but the contents were not too affected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2016
Order placed in the evening, received the day after tomorrow, perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2016
Very good site, concerned about its customers. Ordered on December 1st received on the 2nd!!! Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2016
Product very well presented
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2016
Good product and very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2016
serious site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2016
Complete
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2016
Perfect delivery received 3 days after the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2016
Very readable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2016
Small problem with delivery time at the start... A phone call to the shop, reception and consideration were perfect, and the package arrived the next day Saturday morning at 8:30 am by TNT. So great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2016
The quality of the product on the day of delivery everything is ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2016
Almost reactive site, fast and efficient shipping of the package! Correct packaging. Thank you hawaiisurf!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2016
serious and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2016
Impeccable, ultra-fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2016
Shipping then delivery problem; deadline not respected at all and without compensation...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2016
practical
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2016
An order on Wednesday evening, and reception at the relay point on Friday. I was afraid I wouldn't receive my package before Christmas.....Bravo and thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2016
Very fast delivery, perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2016
Tip top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2016
Fast, compliant, nothing to complain about!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2016
very good store (online and on-site), I go back regularly, and I recommend their services, well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2016
Perfect and fast Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2016
Site I didn't know but very good product. Prices were better than others. The delivery was fast and within the deadlines (less than a week).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2016
interesting and well stocked. Fast order and multiple delivery points.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2016
super fast delivery and quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2016
What I ordered arrived in less than 3 days, it's very fast. You sent me an email when the package arrived while not all sites do that! I find this site very good and very organized, and I would undoubtedly order items from your site again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2016
Super PRO!!!
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