Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié

Published on 15/08/2021 à 13h54 following a purchase from 10/08/2021

Always a pleasure to shop at Hawaiisurf...

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Acheteur Vérifié

Published on 14/08/2021 à 13h18 following a purchase from 12/08/2021

Quick exchange. Very good communication and follow-up. Top sneakers. Thank you

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Acheteur Vérifié

Published on 13/08/2021 à 17h58 following a purchase from 13/08/2021

Very good purchase: plenty of available equipment, helpful and competent seller, flawless customer follow-up: very good

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Acheteur Vérifié

Published on 13/08/2021 à 11h37 following a purchase from 10/08/2021

Product arrived on the scheduled date

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Acheteur Vérifié

Published on 13/08/2021 à 09h16 following a purchase from 12/08/2021

Fast delivery, top advice, thank you!

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Acheteur Vérifié

Published on 12/08/2021 à 16h39 following a purchase from 12/08/2021

Fast and meets my expectations

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Acheteur Vérifié

Published on 11/08/2021 à 16h24 following a purchase from 10/08/2021

Customer Service responsiveness extremely quick and available!

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Acheteur Vérifié

Published on 11/08/2021 à 09h25 following a purchase from 09/08/2021

Delivery scheduled for today, Wednesday, before 3 PM

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Acheteur Vérifié

Published on 10/08/2021 à 17h33 following a purchase from 07/08/2021

Seller available and competent even though he was alone on a Saturday in August and there were many customers to serve at the same time.

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Acheteur Vérifié

Published on 10/08/2021 à 14h49 following a purchase from 08/08/2021

Impeccable, see you soon!

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Acheteur Vérifié

Published on 09/08/2021 à 09h47 following a purchase from 23/07/2021

Top service, I recommend!

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Acheteur Vérifié

Published on 08/08/2021 à 10h18 following a purchase from 07/08/2021

Perfect, just need to test the gear

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Acheteur Vérifié

Published on 06/08/2021 à 12h39 following a purchase from 02/08/2021

Clear, practical site and fast and reliable delivery

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Acheteur Vérifié

Published on 05/08/2021 à 18h43 following a purchase from 05/08/2021

Very good site and happy to have found the unfindable

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Acheteur Vérifié

Published on 05/08/2021 à 17h01 following a purchase from 04/08/2021

Nothing to report, very fast delivery, perfect welcome in Bayonne

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Acheteur Vérifié

Published on 05/08/2021 à 05h56 following a purchase from 02/08/2021

I recommend. Careful and very fast shipping. 2 days. Excellent.

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Acheteur Vérifié

Published on 04/08/2021 à 08h20 following a purchase from 03/08/2021

Very high quality advice, friendly welcome

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Acheteur Vérifié

Published on 03/08/2021 à 22h20 following a purchase from 03/08/2021

Super good

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Acheteur Vérifié

Published on 31/07/2021 à 09h03 following a purchase from 14/07/2021

At all levels, the order was excellent

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Acheteur Vérifié

Published on 30/07/2021 à 08h38 following a purchase from 15/07/2021

Order well received and in impeccable condition. Thank you!

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Acheteur Vérifié

Published on 29/07/2021 à 20h03 following a purchase from 29/07/2021

Easy and practical site

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Acheteur Vérifié

Published on 28/07/2021 à 20h37 following a purchase from 25/07/2021

Fast delivery

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Acheteur Vérifié

Published on 27/07/2021 à 15h30 following a purchase from 24/07/2021

Fast delivery, products very well packaged, no errors in the order... In short, it's perfect!

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Acheteur Vérifié

Published on 24/07/2021 à 14h37 following a purchase from 20/07/2021

Very fast delivery (bag ordered on the evening of July 20, received on the 23rd). Product as described. All positive!

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Acheteur Vérifié

Published on 23/07/2021 à 13h48 following a purchase from 17/07/2021

Very fast. Perfect.

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Acheteur Vérifié

Published on 22/07/2021 à 10h52 following a purchase from 21/07/2021

One of the best skateshops of all time

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Acheteur Vérifié

Published on 21/07/2021 à 16h33 following a purchase from 14/07/2021

Super fast delivery, and always beautiful items!

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Acheteur Vérifié

Published on 21/07/2021 à 13h49 following a purchase from 19/07/2021

I called twice before ordering, great welcome, great advice. Super fast delivery. I recommend.
Only small downside, I don't think I accepted the ads and I received one before my order arrived. Not a big deal, I clicked to unsubscribe...

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Acheteur Vérifié

Published on 21/07/2021 à 13h32 following a purchase from 20/07/2021

Very good

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Acheteur Vérifié

Published on 21/07/2021 à 10h59 following a purchase from 20/07/2021

Great, I received the package a day early!
Thank you!

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Acheteur Vérifié

Published on 21/07/2021 à 10h41 following a purchase from 20/07/2021

Top, great advice from Tom on the phone & delivery arrived 1 day early.

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Acheteur Vérifié

Published on 21/07/2021 à 09h16 following a purchase from 20/07/2021

Good website

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Acheteur Vérifié

Published on 20/07/2021 à 22h06 following a purchase from 20/07/2021

Good advice + attentive to the customer

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Acheteur Vérifié

Published on 19/07/2021 à 18h02 following a purchase from 19/07/2021

Very good

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Acheteur Vérifié

Published on 19/07/2021 à 09h13 following a purchase from 18/07/2021

Order, simple and fast

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Acheteur Vérifié

Published on 17/07/2021 à 11h09 following a purchase from 16/07/2021

Very fast shipping, great follow-up.

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Acheteur Vérifié

Published on 17/07/2021 à 11h09 following a purchase from 16/07/2021

Perfect!

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Acheteur Vérifié

Published on 17/07/2021 à 01h48 following a purchase from 16/07/2021

Julien is very kind. Well explained for the methods.

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Acheteur Vérifié

Published on 16/07/2021 à 21h08 following a purchase from 12/07/2021

Product conforms to a good price.
Serious site, fast shipping and delivery.

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Acheteur Vérifié

Published on 16/07/2021 à 17h06 following a purchase from 27/06/2021

Delivery on time. However, for the purchase price for a board without trucks (86 euros) we would like to have a grip properly applied... mine is completely crooked. This is the first remark I got from a non-skater when he saw the board..

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Response from HawaiiSurf Published on 20/07/2021

Hello,
Thank you for excusing us for this inconvenience, we strive to provide the best possible service and to make the cleanest setups possible. However, it can happen, during peak periods, that the grip is not applied perfectly by our assemblers, who have to deal with a large volume of orders. Please feel free to contact our customer service by phone or at [email protected] so we can find a solution!
The whole team wishes you a good day.