HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Few choices on the site and issues with the cart payment
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Response from HawaiiSurf
Hello, We are striving to expand our offer as much as possible. Could you detail the concerned category? Regarding the payment, everything is working currently but feel free to let us know which payment method you encountered a problem with. Thank you, Best regards, Maiana
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2021
Ease of use of the site, quality and availability of the product. Thank you HAWAII SURF.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2021
perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2021
Clear site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2021
I ordered Rollerblade rb cruiser in size 43. Very requested size so rare on the net. Ordered on a Sunday night, received on Wednesday morning. Very fast. Very happy with Hawaïsurf.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2021
Order made in click and collect at the Paris store. I received my order quickly and was notified by phone.
The sellers on site were very professional and good advisors.
Moreover, the rollers are magnificent!!
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2021
I went to the Paris store. Very good advice, great choice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/02/2021
Great choice on the site, great sales ;-), ultra fast delivery, well packaged, product as described. The ideal transaction.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2021
Very good and also the customer service. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2021
Fast shipping, no issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2021
Nothing to report, very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2021
EXCELLENT SELLER ETC good advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2021
Good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2021
Fluid and intuitive site, order shipped quickly and compliant upon receipt. Rollers ordered on a Sunday, received the following Thursday. Hard to do better.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2021
Clear and easy site, fast delivery and careful packaging, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2021
Very satisfied with the service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2021
Easy, efficient and fast. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2021
Very comprehensive site, super fast delivery in 24h, very happy with my purchase! Nothing to complain about, I will surely order again on this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2021
Great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2021
Top!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/01/2021
I received the board with a paint chip, I was told I would be refunded 10% and receive a 10% discount voucher for the next order. I received the 10% refund but never the discount voucher. Moreover, I did not find the paint chip in the packaging which means that the board was already packaged and sent damaged. In short, I am disappointed...
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Response from HawaiiSurf
Hello,
We sent you a promo code on 2/03 by email. It may have arrived in your spam. However, we can regenerate one for you if it is not findable.
Regarding this customer service case, we apologize for the inconvenience and have noted your comment to share it with our supplier.
Thank you,
Best regards,
The Hawaiisurf team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2021
I was received by a young man who was perfectly competent, who understood our expectations (beginner roller quad for my wife and a return for me) and took the time to advise us well. Same for longskates.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2021
Simple and fast order. :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2021
Top as every time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2021
Always on top! I recommend without any problem
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/03/2021
Easy to place an order, prices are interesting but my credit card payment was refused, I called several times and sent an email and still no response. I am very disappointed!
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Response from HawaiiSurf
Hello, Indeed, your payment was refused. We therefore invited you to reorder via another credit card or another payment method like ONEY or PAYPAL. We hope you managed to place an order. However, do not hesitate to contact us again by email or phone during opening hours. Thank you, Best regards, The Hawaiisurf team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/02/2021
The size of the item is too large despite checking the measurements in the reference table. Package reception disappointment: original box completely crushed as it was simply covered with a black plastic film. Waiting for approval for return. An ordering, fitting, and return service would be appropriate in the Paris 14 store when the desired items are not available in-store.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2021
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2021
Excellent. Bought on Tuesday, received on Friday. Hats off. Clear site, really top.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2021
Fast delivery, product very well protected during shipping. Trust and seriousness are present. Pure happiness. So surf without worries here
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2021
FAST AND EFFICIENT
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2021
Very professional welcome..... a complete range for skate. My son is delighted
Long live Hawaii surf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2021
Excellent!!! A reference
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2021
In line with my expectations, quick delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/02/2021
I have been a customer for over 20 years, of course back then it was not yet an internet site but a store full of passionate people and their advice.
When it was time to buy a skateboard for my 13-year-old daughter, I naturally thought of Hawaiisurf. A phone call with a knowledgeable contact later and I had all the elements to make the most coherent choice for the need.
My anonymous opinion is worth what it is worth, but I can only recommend this store.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2021
It's an excellent site and store, fast delivery, reliable, good service, I especially recommend the skate packs!
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