Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié

Published on 28/05/2020 à 22h01 following a purchase from 20/05/2020

Very good site for buying rollers. Size and characteristics easy to understand. Simple order and fast delivery.

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 28/05/2020 à 19h19 following a purchase from 21/05/2020

Nothing to say, everything arrived quickly and the commercial exchange is top-notch.

Translated reviews

Acheteur Vérifié

Published on 28/05/2020 à 17h38 following a purchase from 19/05/2020

Nothing to say, they are always on top at HawaiiSurf.

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 28/05/2020 à 11h07 following a purchase from 22/05/2020

fast delivery, matches the order, nothing to complain about.

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It's a real pleasure to read from you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 28/05/2020 à 10h42 following a purchase from 25/04/2020

Great, I bought online during the lockdown but I still had someone on the phone to inform me beforehand. Plus, the package arrived very quickly.
Very happy with my purchase: YOW SURFSKATE

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 28/05/2020 à 08h52 following a purchase from 18/05/2020

Very good site

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 27/05/2020 à 23h59 following a purchase from 18/05/2020

Very fast and careful shipping. No particular contact with the team, everything went superbly well.

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 27/05/2020 à 22h22 following a purchase from 17/05/2020

Good

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 27/05/2020 à 21h56 following a purchase from 20/05/2020

Fast delivery and well packaged.

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It's a real pleasure to read from you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 27/05/2020 à 20h20 following a purchase from 17/05/2020

Good

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 27/05/2020 à 18h32 following a purchase from 10/05/2020

Perfect and fast service.

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 27/05/2020 à 09h19 following a purchase from 17/05/2020

Completely satisfied!
The item meets my expectations and the delivery was fast.

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 26/05/2020 à 20h08 following a purchase from 21/05/2020

Nothing to report, everything is OK and well received.

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It's a real pleasure to read from you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 26/05/2020 à 18h19 following a purchase from 20/05/2020

Excellent advice by phone and received parts are compliant. Thank you.

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 26/05/2020 à 17h01 following a purchase from 17/05/2020

Super quality

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 26/05/2020 à 16h39 following a purchase from 15/05/2020

Requested product delivered quickly

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 26/05/2020 à 16h14 following a purchase from 20/05/2020

Fast delivery. Product as described.

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It's a real pleasure to read from you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 23/05/2020 à 23h05 following a purchase from 14/05/2020

Fast delivery despite the health situation, a very large choice of products

Translated reviews

Acheteur Vérifié

Published on 23/05/2020 à 22h29 following a purchase from 14/05/2020

The site is easy and practical, fast delivery and display, and customer service responds very quickly

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 23/05/2020 à 22h10 following a purchase from 18/05/2020

As usual, ultra-fast delivery.

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 23/05/2020 à 18h13 following a purchase from 16/05/2020

Very fast, quality service and product, I recommend

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 22/05/2020 à 20h49 following a purchase from 17/05/2020

Order sent and received very quickly. Perfect as always!

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 22/05/2020 à 17h38 following a purchase from 17/05/2020

package received quickly well packaged

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 22/05/2020 à 17h33 following a purchase from 16/05/2020

Great nothing to say delivered on time

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 22/05/2020 à 17h26 following a purchase from 16/05/2020

Cover with good dimensions, practical and super pretty. I recommend

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 22/05/2020 à 17h02 following a purchase from 15/05/2020

very good material and warm welcome

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 22/05/2020 à 16h23 following a purchase from 16/05/2020

Top-notch, clear site, order handled quickly, quality packaging, always great at hawaiisurf

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 22/05/2020 à 16h06 following a purchase from 16/05/2020

Very satisfied

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 22/05/2020 à 15h47 following a purchase from 15/05/2020

We ordered quad rollers with assembly, but the assembly does not seem satisfactory. There are no spacers between the bearings and there is no speed ring. When the wheels are spun, they give the impression of "warped wheels". The delivery speed and packaging are very good.

Translated reviews

Acheteur Vérifié

Published on 22/05/2020 à 12h35 following a purchase from 12/05/2020

Well-ranked products

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 21/05/2020 à 22h04 following a purchase from 12/05/2020

I think Hawaiisurf is a good company with people who call you back.
But the fact that I haven't received any feedback regarding my order from May 12 particularly bothers me.

Translated reviews

Response from HawaiiSurf Published on 21/05/2020

Good evening,
You spoke with our colleague yesterday regarding your order, after you explained your situation to her, she immediately called the carrier to find out where your package was. Procedures are underway to find out what is happening with the carrier, we are closely monitoring your case to provide you with answers.
Amélie will contact you tomorrow to explain the steps that have been taken.
The HawaiiSurf team.

Acheteur Vérifié

Published on 21/05/2020 à 20h34 following a purchase from 07/05/2020

Good

Translated reviews

Response from HawaiiSurf Published on 04/06/2020

Hello,
It is a real pleasure to read your message, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 19/05/2020 à 20h17 following a purchase from 09/05/2020

Magnificent product of great quality, delivery time was correct even with the health crisis.

Translated reviews

Response from HawaiiSurf Published on 20/05/2020

Hello Sir,
It is a real pleasure to read your message, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 19/05/2020 à 17h23 following a purchase from 15/05/2020

Very fast, delivery came a day early

Translated reviews

Response from HawaiiSurf Published on 20/05/2020

Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 19/05/2020 à 14h50 following a purchase from 14/05/2020

Order received very quickly. Product meets expectations, I recommend!

Translated reviews

Response from HawaiiSurf Published on 20/05/2020

Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 19/05/2020 à 13h07 following a purchase from 13/05/2020

I found the product I was looking for, my rollers were delivered less than 48 hours after my order, faster than expected. Perfect.

Translated reviews

Response from HawaiiSurf Published on 20/05/2020

Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 19/05/2020 à 11h56 following a purchase from 13/05/2020

Fast shipping and receipt despite the disruptions in April/May, a big thank you.

Translated reviews

Response from HawaiiSurf Published on 20/05/2020

Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 18/05/2020 à 20h35 following a purchase from 13/05/2020

Navigation on the site is very simple, product received in a very quick timeframe!
All that remains is to spread the purchased product

Translated reviews

Response from HawaiiSurf Published on 19/05/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 18/05/2020 à 19h28 following a purchase from 13/05/2020

Super product and ultra-fast delivery.
Top

Translated reviews

Response from HawaiiSurf Published on 19/05/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.

Acheteur Vérifié

Published on 18/05/2020 à 18h47 following a purchase from 13/05/2020

Simple, fast and good follow-up despite the current difficult conditions. Thank you.

Translated reviews

Response from HawaiiSurf Published on 19/05/2020

Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.