Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 3 and 5 stars

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C
Céline P.
Rating: 5 out of 5
following a purchase from 21/08/2025
PERFECT
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Romain C.
Rating: 5 out of 5
following a purchase from 18/08/2025
Delivery was compliant and fast, nothing to complain about.
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Melina P.
Rating: 5 out of 5
following a purchase from 24/08/2025
Fast delivery and perfect item, very well packaged. Very satisfied. I recommend
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Audrey L.
Rating: 5 out of 5
following a purchase from 23/08/2025
Fast shipping, easy communication with sellers and the staff is friendly and helpful
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Pascal M.
Rating: 5 out of 5
following a purchase from 24/08/2025
Nothing to report, efficient
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Pierrick R.
Rating: 5 out of 5
following a purchase from 20/08/2025
Order received very quickly on time, product undamaged
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Nathalie G.
Rating: 5 out of 5
following a purchase from 19/07/2025
received super fast, thank you
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Noëlle C.
Rating: 5 out of 5
following a purchase from 14/08/2025
Perfect
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Marianne J.
Rating: 5 out of 5
following a purchase from 13/08/2025
Perfect
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David L.
Rating: 5 out of 5
following a purchase from 13/08/2025
the site is well made and I found it easily
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Philippe C.
Rating: 5 out of 5
following a purchase from 12/08/2025
nothing to report!
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Chelsea D.
Rating: 5 out of 5
following a purchase from 03/08/2025
Super good and very fast
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Eric P.
Rating: 5 out of 5
following a purchase from 30/07/2025
super professional site, needed additional information for a bodyboard cover, the person went to verify and gave me the info quickly, what else, top
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Juan Luis M.
Rating: 5 out of 5
following a purchase from 29/07/2025
I had placed a first order that could not be shipped due to lack of stock, I was immediately informed of the situation and the refund was processed quickly. I placed another order for a similar item that I received in a few days. The item completely meets my expectations and I positively value the purchasing process as well as the information received between the order placement and its delivery. In the future, I will not hesitate to place new orders. I specify that I reside in Spain. I therefore highly recommend the Hawaii Surf site
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Vanessa C.
Rating: 5 out of 5
following a purchase from 27/07/2025
Very fast delivery
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Erba L.
Rating: 5 out of 5
following a purchase from 27/07/2025
fast shipping and product in good condition.
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Philippe M.
Rating: 5 out of 5
following a purchase from 25/07/2025
Very good
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Serge W.
Rating: 3 out of 5
following a purchase from 24/07/2025
Order of July 24 / picked up at the relay point on August 4. long delay due to an error on the DPD tracking number due to the sender. obligation to send emails to DPD and Hawaii surf to know that the order had indeed arrived (info obtained from the customer service of Hawaii)
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Sebastien G.
Rating: 5 out of 5
following a purchase from 20/07/2025
Very fast shipping of my surfboard!
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Alice D.
Rating: 5 out of 5
following a purchase from 17/07/2025
Order received within the estimated time, product compliant, it was the only site that had it in stock and at unbeatable price!
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Yacine M.
Rating: 3 out of 5
following a purchase from 13/07/2025
Lack of information on the technical part of the surfboard purchased and delivery time almost 3 times higher compared to the price of the chosen delivery.
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Laurent B.
Rating: 5 out of 5
following a purchase from 13/07/2025
Perfect! Nothing to report
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Paul L.
Rating: 5 out of 5
following a purchase from 21/07/2025
Perfect!
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Jordan D.
Rating: 2 out of 5
following a purchase from 21/07/2025
Hello, on the skateboard, nothing to say, however I had chosen express delivery at €20, and I received my package with standard delivery. I called the sales service who told me they would refund the shipping costs but nothing has been done. It's been 10 days, so maybe they are just very slow, if nothing changes, it will be close to a scam.
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Response from HawaiiSurf
Hello Jordan, We confirm that the refund for the express shipping costs has indeed been processed today to your original payment method. According to your bank, the amount will be visible in your account within 48 to 72 business hours. We apologize for this delay and remain at your disposal for any other questions. Have a nice day,
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Lea L.
Rating: 5 out of 5
following a purchase from 21/07/2025
Fast delivery, the contents of the package are intact.
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Christopher B.
Rating: 5 out of 5
following a purchase from 15/07/2025
Perfect
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Herve F.
Rating: 5 out of 5
following a purchase from 19/07/2025
Fast shipping
Impeccable packaging
Top products
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Tom T.
Rating: 3 out of 5
following a purchase from 14/07/2025
Delivery quite slow
No grip for the boards not specified on the site
No loyalty act despite a large order
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Matis A.
Rating: 2 out of 5
following a purchase from 05/07/2025
Delivery takes more than 25 days, the cap arrives deformed
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James Scott R.
Rating: 3 out of 5
following a purchase from 12/07/2025
Order delayed twice: first by Hawaiisurf, then by the carrier. Moreover, the product is not the right one.
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Stéphane G.
Rating: 2 out of 5
following a purchase from 14/07/2025
Box arrived in a terrible state and of course the skateboard inside, poorly protected was damaged
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Benoît E.
Rating: 3 out of 5
following a purchase from 30/06/2025
Well-made site and easy to order, but significant delivery delay compared to what was announced (I couldn't enjoy my surf, my vacation ending...! :(
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Arnaud P.
Rating: 2 out of 5
following a purchase from 07/07/2025
I am still missing a part of my order.
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Emeric L.
Rating: 5 out of 5
following a purchase from 01/07/2025
Easy to navigate site. Attractive prices. No issues with order/delivery. I recommend
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Jean Luc B.
Rating: 5 out of 5
following a purchase from 05/07/2025
A bit of a delay but good communication
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Alex M.
Rating: 5 out of 5
following a purchase from 09/07/2025
A very good site without problems.
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Enzo D.
Rating: 5 out of 5
following a purchase from 09/07/2025
Very good.
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Mathieu P.
Rating: 5 out of 5
following a purchase from 09/07/2025
Perfect thank you very much! Very fast delivery!
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Gilles H.
Rating: 5 out of 5
following a purchase from 04/07/2025
Clear site, satisfactory delivery, good value for money
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Enzo D.
Rating: 5 out of 5
following a purchase from 03/07/2025
Top!
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