Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié

Published on 20/03/2020 à 14h57 following a purchase from 13/03/2020

Good

Translated reviews

Response from HawaiiSurf Published on 20/03/2020

Hello Sir,
We thank you for your feedback, see you very soon!
The HawaiiSurf team.

Acheteur Vérifié

Published on 20/03/2020 à 14h19 following a purchase from 14/03/2020

very good

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Response from HawaiiSurf Published on 20/03/2020

Hello Sir,
It is appreciated to see that everything went very well on HawaiiSurf, we thank you for your feedback and hope to see you again very soon!
The HawaiiSurf team.

Acheteur Vérifié

Published on 20/03/2020 à 13h46 following a purchase from 13/03/2020

Hawai Surf's initiative to change the delivery point at its expense due to the lockdown and to contact me directly.
This will enhance my loyalty to this store.

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Response from HawaiiSurf Published on 20/03/2020

Hello Sir,
It was quite normal to take such measures in view of the difficult situation we are all experiencing, we thank you for your feedback which is very pleasant to read, thank you also for your loyalty and trust! We hope to see you again very soon!
The HawaiiSurf team.

Acheteur Vérifié

Published on 18/03/2020 à 18h44 following a purchase from 09/03/2020

Delivered on time, nothing to complain about.

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Response from HawaiiSurf Published on 19/03/2020

Hello Sir, What a pleasure to read you, we thank you for that! See you soon The HawaiiSurf team.

Acheteur Vérifié

Published on 17/03/2020 à 21h43 following a purchase from 08/03/2020

Ultra fast and careful shipping

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Response from HawaiiSurf Published on 19/03/2020

Hello Sir,
Thank you for your positive review! We appreciate it, see you soon!
The HawaiiSurf team.

Acheteur Vérifié

Published on 17/03/2020 à 16h14 following a purchase from 12/03/2020

Delivered early at home, product without defects

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Response from HawaiiSurf Published on 19/03/2020

Hello Sir,
We thank you for your positive feedback, we hope to see you again very quickly on our e-commerce site.
The HawaiiSurf team.

Acheteur Vérifié

Published on 17/03/2020 à 09h53 following a purchase from 11/03/2020

very easy to use. Fast and free delivery.
Very good!

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Response from HawaiiSurf Published on 17/03/2020

Hello Sir,
Thank you for this detailed feedback, we appreciate it. Hoping to see you again very soon on HawaiiSurf, we wish you a good day!
The HawaiiSurf team.

Acheteur Vérifié

Published on 16/03/2020 à 19h43 following a purchase from 06/03/2020

Speed of delivery

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Response from HawaiiSurf Published on 17/03/2020

Hello Madam,
Thank you for leaving us this positive feedback, we are happy to see that everything went very well with HawaiiSurf. We hope to see you again very soon!
The HawaiiSurf team.

Acheteur Vérifié

Published on 16/03/2020 à 14h57 following a purchase from 11/03/2020

TOP AS ALWAYS

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Response from HawaiiSurf Published on 17/03/2020

Hello Sir,
What a pleasure to read from you, we thank you for your feedback!
See you soon, the HawaiiSurf team.

Acheteur Vérifié

Published on 16/03/2020 à 10h03 following a purchase from 04/03/2020

An outstanding customer service!!! I recommend it a thousand times. The product arrived quickly and is as ordered.
See you soon.

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Response from HawaiiSurf Published on 16/03/2020

Hello Sir,
What a pleasure to read your message, we thank you for this extremely positive and pleasant review!
We hope to see you again very soon!
The HawaiiSurf team.

Acheteur Vérifié

Published on 15/03/2020 à 18h41 following a purchase from 05/03/2020

Very good site. Order management is top-notch

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Response from HawaiiSurf Published on 17/03/2020

Hello Sir,
Thank you for your feedback, we hope to see you again very soon!
The HawaiiSurf team.

Acheteur Vérifié

Published on 15/03/2020 à 15h25 following a purchase from 10/03/2020

great price, good welcome and express delivery at the top!

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Response from HawaiiSurf Published on 17/03/2020

Hello Sir,
We thank you for your positive feedback on your shopping experience! We are very happy about it, hoping to see you again very soon, we wish you an excellent day.
The HawaiiSurf team.

Acheteur Vérifié

Published on 15/03/2020 à 13h29 following a purchase from 06/03/2020

well packaged and fast

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Response from HawaiiSurf Published on 17/03/2020

Hello Sir,
Thank you for your feedback, we hope to see you again very soon!
The HawaiiSurf team.

Acheteur Vérifié

Published on 15/03/2020 à 11h29 following a purchase from 09/03/2020

I am very satisfied, the package arrived very quickly, well packaged, the wetsuit is of quality... in short, I will come back to you!

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Response from HawaiiSurf Published on 17/03/2020

Hello Sir,
It is a real pleasure to read you, we thank you for sharing your experience on HawaiiSurf. We hope to see you again very soon!
The HawaiiSurf team.

Acheteur Vérifié

Published on 14/03/2020 à 21h06 following a purchase from 05/03/2020

Fast delivery
Good product
Perfect.

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Response from HawaiiSurf Published on 17/03/2020

Hello Sir,
Thank you for taking the time to write to us, we are happy that everything went well for you!
See you very soon, the HawaiiSurf team.

Acheteur Vérifié

Published on 14/03/2020 à 20h09 following a purchase from 09/03/2020

This is my 2nd order on this site. I ordered a few years ago, I had a small issue with the delivery of the products and they managed to arrange it for me.
A few months ago, I was surprised to discover a €10 gift voucher for my birthday. I wanted to change my rollers, so I turned to HawaiiSurf, I didn't even look elsewhere!
They are competitive, offer a wide choice and use an efficient and competent delivery service (ordered Monday evening, order prepared Tuesday morning and delivered to a relay point Thursday at 10:00). I recommend this site to all the skaters I know.

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Response from HawaiiSurf Published on 16/03/2020

Hello Sir,
Wow what a pleasure to share your experience and your loyalty to HawaiiSurf! We thank you for your extremely positive feedback! We hope to see you again very soon!
The HawaiiSurf team;

Acheteur Vérifié

Published on 14/03/2020 à 18h20 following a purchase from 09/03/2020

Easy navigation on the site
Good value for money
Delivery as planned (2 open days)

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Response from HawaiiSurf Published on 16/03/2020

Hello,
Thank you for your positive review, see you soon!
The HawaiiSurf team.

Acheteur Vérifié

Published on 14/03/2020 à 17h46 following a purchase from 10/03/2020

Delivered on time, nothing to complain about.

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Response from HawaiiSurf Published on 16/03/2020

Hello Sir,
We thank you for your positive feedback on your shopping experience! We are very happy about it, hoping to see you again very soon, we wish you an excellent day.
The HawaiiSurf team.

Acheteur Vérifié

Published on 14/03/2020 à 16h41 following a purchase from 09/03/2020

Very clear site, quick order, product in stock, fast delivery time.
I haven't given the product to my grandson yet but it should be fine!!!!
Best regards
A satisfied customer from Sévriens

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Response from HawaiiSurf Published on 16/03/2020

Hello Madam,
If you are satisfied, we are even more so just by reading you! We thank you for your positive review, hoping that your grandson will be very happy with his gift, we wish you an excellent day!
See you soon, the HawaiiSurf team.

Acheteur Vérifié

Published on 14/03/2020 à 14h54 following a purchase from 09/03/2020

N/A

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Response from HawaiiSurf Published on 16/03/2020

Hello,
Thank you for your positive review, see you soon!
The HawaiiSurf team.

Acheteur Vérifié

Published on 14/03/2020 à 14h25 following a purchase from 06/03/2020

Satisfied in every way from the moment I clicked on the cart, the validation, the proposed payment service, the communication with the store team, the care taken in packaging and the ultra-fast and careful delivery by BM V, in short, all positive, see you next time for a new board!

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Response from HawaiiSurf Published on 16/03/2020

Hello Sir,
What a pleasure to read your detailed shopping experience with HawaiiSurf, we thank you and hope to see you again very soon on HawaiiSurf.
The HawaiiSurf team.

Acheteur Vérifié

Published on 14/03/2020 à 04h02 following a purchase from 03/03/2020

Fast delivery that corresponds very well to the displayed product.

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Response from HawaiiSurf Published on 16/03/2020

Hello Sir,
We thank you for this positive review, we hope to see you again very soon!
The HawaiiSurf team.

Acheteur Vérifié

Published on 13/03/2020 à 20h40 following a purchase from 02/03/2020

Fast delivery

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Response from HawaiiSurf Published on 16/03/2020

Hello Madam,
We thank you for this positive review, see you soon!
The HawaiiSurf team.

Acheteur Vérifié

Published on 13/03/2020 à 16h21 following a purchase from 06/03/2020

VERY GOOD AND VERY REACTIVE Delivery in 2 days, top!!!!!!

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Response from HawaiiSurf Published on 13/03/2020

Hello Sir,
What a pleasure to read you, we thank you and hope to see you again very soon.
The HawaiiSurf team.

Acheteur Vérifié

Published on 13/03/2020 à 15h11 following a purchase from 08/03/2020

Ultra fast and careful delivery. Impeccable product. I recommend!

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Response from HawaiiSurf Published on 13/03/2020

Hello Madam,
We thank you for your positive and well-detailed review, we hope to see you again very soon!
The HawaiiSurf team.

Acheteur Vérifié

Published on 13/03/2020 à 14h09 following a purchase from 06/03/2020

Ease of ordering, fast delivery

Translated reviews

Response from HawaiiSurf Published on 13/03/2020

Hello Sir,
Thank you for sharing your shopping experience on our website, we hope to see you again very soon.
The HawaiiSurf team.

Acheteur Vérifié

Published on 13/03/2020 à 13h56 following a purchase from 08/03/2020

Perfect.
Price
Delivery.
20/20

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Response from HawaiiSurf Published on 13/03/2020

Hello Sir,
What a pleasure to see your rating, we thank you! We hope to see you again very soon!
The HawaiiSurf team.

Acheteur Vérifié

Published on 12/03/2020 à 11h51 following a purchase from 02/03/2020

Very good site

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Response from HawaiiSurf Published on 13/03/2020

Hello Sir,
Thank you for your feedback on our website and your sharing! We are happy to count you among our loyal customers, see you soon ;)
The HawaiiSurf team.

Acheteur Vérifié

Published on 12/03/2020 à 08h03 following a purchase from 01/03/2020

A screw that is not original on a new pair of rollers is surprising! After claiming, no response from hawaiisurf...

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Response from HawaiiSurf Published on 12/03/2020

Hello Sir,
Very surprising that the screw is not original, our customer service will contact you during the day to find a solution! Thank you for your feedback and we wish you an excellent day.
The HawaiiSurf team.

Acheteur Vérifié

Published on 11/03/2020 à 21h59 following a purchase from 05/03/2020

Top !!

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Response from HawaiiSurf Published on 13/03/2020

Hello Sir,
We would like to thank you for your positive feedback, we hope to see you again very soon on HawaiiSurf.
The HawaiiSurf team.

Acheteur Vérifié

Published on 11/03/2020 à 09h50 following a purchase from 05/03/2020

Order as expected, and delivered quickly! Top!

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