HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Hello Sir,
Thank you for this positive review, we are happy that your experience with our online store went very well!
See you soon; the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2020
Great shop, always good advice. Delivery problem at the relay point resolved in 2 seconds with a call to HawaiiSurf customer service.
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Response from HawaiiSurf
Hello Sir,
It is with pleasure that we read your positive review, we are happy to see that our customer service was able to respond instantly to your needs! Hoping to see you again very soon, we wish you a good day:
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/02/2020
Package received on time.
However, the package was left outside.... and the box was in a pitiful state....
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Response from HawaiiSurf
Hello Sir,
We are sorry to hear that the delivery did not go smoothly, we will pass the information to our carrier to ensure this does not happen again! We still want to thank you for your review which indicates the points to improve!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
Completely satisfied with the website and customer service of Hawaii Surf. Great courtesy and professionalism. Very good advice, ultra-fast response, and impeccable delivery... Go ahead with your eyes closed
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Response from HawaiiSurf
Hello Madam,
What a pleasure to read you! Thank you for sharing your experience with our online store and customer service. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2020
Perfect
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Response from HawaiiSurf
Hello Sir,
We are happy to read your review, we thank you and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2020
Nothing to say about the site, the material and the responsiveness.
However, only 3 stars because the delivery method is terrible.
No direct delivery to the mailbox. A delivery person who comes during the day and a center to pick up the package at the other end of the world. I had to fight on the phone with the delivery person for him to leave it in the mailbox. Except he left it in the garden...
Just for the delivery, I won't buy again on this site. Too bad!
Please consider reviewing that....
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Response from HawaiiSurf
Hello Sir,
We are sorry that the delivery took this turn, do not hesitate next time to contact us directly so we can resolve the situation.
We will report this experience to our carrier so that it does not happen again in the future! Thank you for taking the time to share your experience, we look forward to a next delivery that meets your expectations!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2020
Perfect. Excellent product.
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for this review. See you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2020
Efficient, fast RAS
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Response from HawaiiSurf
Hello Sir,
We are delighted to learn that your experience with HawaiiSurf went very well, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2020
Neither what, delivery as scheduled
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Response from HawaiiSurf
Hello Sir,
Thank you for your positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
The site is practical and easy to use, the products are varied and the descriptions are correct
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Response from HawaiiSurf
Hello Sir,
We are happy to learn that our website is easy to use for you, thank you for your feedback!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2020
Very good service
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Response from HawaiiSurf
Hello Sir,
It is with pleasure that we read your review, we want to thank you for it. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2020
Very clear and pleasant site.
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Response from HawaiiSurf
Hello Madam,
We thank you for your review and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2020
Compliant and fast RAS
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/02/2020
Correct site
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Response from HawaiiSurf
Hello Sir,
We thank you for your feedback, please feel free to also tell us the points that were missing during your experience on HawaiiSurf so that we can make improvements.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2020
Great. Very fast delivery
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Response from HawaiiSurf
Hello Sir,
We would like to thank you for these few words that perfectly summarize your experience with HawaiiSurf, we are happy to read you! We hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2020
Perfect!
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Response from HawaiiSurf
Hello Sir,
We are pleased to learn that everything went well on HawaiiSurf, see you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2020
I bought my first real skateboard from them in Ivry, super well advised by the seller. Fifteen years later, I buy snow bindings from their online shop: fast delivery, good price, impeccable service
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Response from HawaiiSurf
Hello Sir,
Thank you for your very pleasant feedback! We are happy to count you among our loyal customers. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2020
Very serious, fast and very happy with the ski pants picture
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Response from HawaiiSurf
Hello Sir,
We can only wish you good sessions with your pants! We want to thank you for taking the time to share your experience with HawaiiSurf.
See you very soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2020
Compliant with expectations and brief delay
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Response from HawaiiSurf
Hello Sir,
We are very happy to read you, we thank you for this positive review. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2020
Great
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Response from HawaiiSurf
Hello Sir,
We thank you for your positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2020
Super smooth transaction!
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Response from HawaiiSurf
Hello,
Thank you for your positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2020
Fast delivery and very good commercial follow-up, upon receipt one of the items had a slight defect, within a few hours the problem was resolved, completely satisfied... I recommend
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Response from HawaiiSurf
Hello Madam,
We thank you for your positive review and especially for your satisfaction regarding our customer service. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2020
Great
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Response from HawaiiSurf
Hello Madam,
We are happy to read your review, we thank you and hope to see you again very soon on HawaiiSurf.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2020
Nothing to complain about, just perfect!
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Response from HawaiiSurf
Hello Madam,
It is really pleasant to read from you, we thank you for your review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2020
Compliant with my expectations
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Response from HawaiiSurf
Hello Sir,
Very well, we are happy to read that everything went very well for you.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
Great! Small payment issue resolved in no time. Really top-notch! Super fast delivery!
Thank you very much!
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Response from HawaiiSurf
Hello Sir,
It is a pleasure to read your review, all is well that ends well :) We hope to see you again very soon, thank you for your loyalty!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
Fast delivery...No issues...Nothing to report
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Response from HawaiiSurf
Hello Sir,
Thank you for your positive feedback, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2020
This is my second purchase and it is always perfect. The price is excellent. The shipping is very fast. I am extremely satisfied. I recommend it and I will come back to you.
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read from you, we hope to see you a third time on our website then ;)
In any case, we thank you for this very pleasant review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2020
Very good communication with the shop, fast shipping, for a longboard quite delicate I would have put a little more protection like blue foam on the rails, nose and tail well protected. For next time ;)
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Response from HawaiiSurf
Hello Sir,
We are happy to learn that your product was well taken care of and arrived at its destination on time. We will pass on the improvements to be made on the packaging to the concerned service. We want to thank you for your positive review and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2020
good site
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Response from HawaiiSurf
Hello Sir,
We thank you for your review :)
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2020
Product as described, too bad delivery was longer than expected and for the lack of communication....
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Response from HawaiiSurf
Hello Sir,
We apologize for this inconvenience, we are escalating the information! We hope that the product meets your expectations.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2020
very good, with just a downside on the delivery time indication ;-)
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Response from HawaiiSurf
Hello Sir,
We apologize for this wait time, we did send your product on time, but we are still escalating the information. Thank you for taking the time to express your satisfaction through this review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2020
Fast shipping and compliant with the order.
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read from you and we thank you for this review. We are happy to see that everything went very well with HawaiiSurf.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2020
A delivery speed that is pleasing! A product that meets expectations and is beautiful
Thank you!
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Response from HawaiiSurf
Hello Sir,
We are happy to read your review, we thank you for sharing your shopping experience on our website. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/02/2020
I had an issue with my order, the product was not as ordered. The customer service never responded to me. However, I received the package on time.
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Response from HawaiiSurf
Hello Madam,
Our customer service tried to contact you to provide a solution, a voicemail was left with a number you can call back. We sincerely apologize for this inconvenience and we are committed to prioritizing your case!
Best regards,
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2020
Very good site, fast and precise on the description. I recommend.
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Response from HawaiiSurf
Hello Sir,
We thank you for recommending us and sharing your own experience with HawaiiSurf, it is a real pleasure to see that everything went very well.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2020
Everything was perfect! The jacket, the purchasing and the fast delivery. I absolutely recommend the site!
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2020
Excellent
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Response from HawaiiSurf
Hello Madam,
Thank you for your positive feedback, we hope to see you again very soon!
See you soon, the entire HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
Order received on time and complete, nothing to say
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Response from HawaiiSurf
Hello Madam,
Thank you for your positive feedback! See you very soon on HawaiiSurf.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2020
Order processed quickly and fast delivery!
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Response from HawaiiSurf
Hello Sir,
We thank you for this new review which is also positive ;) We hope to see you again very soon on HawaiiSurf.
The HawaiiSurf team.
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