HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Fast shipping and very interesting prices for the items
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Response from HawaiiSurf
Hello Madam,
Great, we are delighted to hear that you found what you were looking for on HawaiiSurf! We thank you for leaving your comment :)
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Very good phone contact, I preferred delivery to the shop and I met a very good informed team, good advice and pleasant
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Response from HawaiiSurf
Hello Sir,
What a pleasure to read you! We thank you for taking the time to write us such beautiful compliments about our customer service. We promise, if you call back, we will give even more of our best! :)
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Very good! Competitive prices
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Response from HawaiiSurf
Hello Madam,
We are delighted to read your feedback and thank you for taking the time to write it!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Order placed without any particular difficulty, ultra-fast delivery. The package arrived earlier than expected. Top-notch
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Response from HawaiiSurf
Hello Madam,
We are extremely pleased to hear that! We want to thank you for your kind feedback!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2020
Fast and careful shipping.
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Response from HawaiiSurf
Hello Madam,
We are pleased that your order on our website went well, we thank you for taking the time to write to us!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2020
received on time, perfect product
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Response from HawaiiSurf
Hello Sir, *
We thank you for your positive feedback! We are happy to know that your adventure with HawaiiSurf went well!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Very good, good contact also with the advisors by phone. Congratulations!
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Response from HawaiiSurf
Hello Sir,
We are pleased to hear that your shopping experience went well at all levels, we thank you for your very positive review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2020
Very nice board, and quick reception!
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Response from HawaiiSurf
Hello Sir,
We are glad to learn that your experience on the HawaiiSurf site went well! We thank you for taking the time to write to us!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2020
Perfect except for the fact that I paid almost 6 euros for express home delivery and it was delivered to a pickup point :( a second attempt by the delivery person would have been appreciated. Other than that, the roller is great, very beautiful. Thank you for the stickers as gifts!
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Response from HawaiiSurf
Hello Madam,
We are sorry to learn that the Express delivery did not go as planned... We are forwarding the information to our carrier! We apologize for the inconvenience caused and we want to thank you for your comment!
We wish you a pleasant day, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2020
The site is simple and effective. I went to the store to check on trucks, wheels, etc.
I placed my order and then within 2 days all the gear was at the store. Nothing to say, perfect. Very nice and professional seller.
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Response from HawaiiSurf
Hello Sir,
We are happy to learn that your experience in the store and on our website went well, thank you for your comment!
We wish you a pleasant day, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2020
Pleasant site
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Response from HawaiiSurf
Hello Madam,
We thank you for your comment!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2019
Easy and fast navigation
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Response from HawaiiSurf
Hello Madam,
Delighted to learn that you found navigation on our website easy! We regularly make improvements to make our site accessible to everyone! Thank you.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Very good, order received quickly
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Response from HawaiiSurf
Hello Madam,
Great! We thank you for your comment highlighting your satisfaction!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2020
Great site, I recommend it, super fast delivery
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Response from HawaiiSurf
Hello Sir,
We thank you for your recommendation, it warms our hearts!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2020
All good
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Response from HawaiiSurf
Hello Sir,
If everything was fine for you then everything is fine for us ;)
We thank you for your comment.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2020
Awesome,
Fast and efficient service!
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Response from HawaiiSurf
Hello Sir,
Thank you for your comment, we are happy to learn that your visit to our site went well!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2020
Very satisfied with my order and customer service
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Response from HawaiiSurf
Hello Sir,
Thank you for your comment, we are delighted to learn that our customer service met your expectations and that your order on our site went well. Thank you
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2020
Package arrived in a completely smashed box
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Response from HawaiiSurf
Hello Sir,
We are sorry to hear that the delivery of your package did not go well, we have reported the information to the carrier! We thank you for your comment.
See you soon, the HawaiiSurf team.
Hello Madam,
It is us who thank you for your comment that makes us extremely happy!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2020
Excellent
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Response from HawaiiSurf
Hello Sir,
We are happy to hear that your shopping experience went well on our website, we thank you for your comment!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Order well protected, received on time as indicated. Nothing to report. Good listening after the phone call. The site is well made. Until next time!!!
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Response from HawaiiSurf
Hello Sir,
We thank you for your detailed feedback, we do everything to satisfy you as you describe, it warms our hearts! Thank you.
Until next time, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
-
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Response from HawaiiSurf
Hello Sir,
We thank you for your very explicit comment! ;) We are delighted!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2020
Very happy with good quality, fast and efficient service
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Response from HawaiiSurf
Hello Madam,
We are happy to hear that you enjoyed ordering on our site, we thank you for your comment!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2020
Great, order received very quickly. Very good product. I highly recommend
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Response from HawaiiSurf
Hello Sir,
Great! We are pleased to know that your order went well on our site, we thank you for your feedback and your recommendation which motivates us to give even more of our best to satisfy you!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Top notch! Fast shipping, perfect delivery and great contact by email.
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Response from HawaiiSurf
Hello Sir,
Happy to hear that your experience went well on our website and that our customer service met your expectations! We thank you for your comment.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2020
Package delivered quickly in perfect condition
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Response from HawaiiSurf
Hello Sir,
Perfect, that's all that matters to us! Thank you for your comment!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2020
Very good
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Response from HawaiiSurf
Hello Madam,
Delighted to see that your order went well, we thank you for your review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2020
It's a top-notch online store, order received on time, great team. I recommend this merchant.
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Response from HawaiiSurf
Hello Sir,
We are delighted to learn that you enjoyed ordering on our website, we want to thank you for this recommendation!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2020
Excellent site
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Response from HawaiiSurf
Hello Madam,
We are happy to know that you find our site functional. We thank you for your feedback and wish you a pleasant day!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2020
I still don't know where my purchase is, made on 05/01 (Your Ref.: PEGMQDJUR)
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Response from HawaiiSurf
Hello Sir,
After checking the status of your order, we found that it was pending at customs. The pickup point you chose in France is considered a Swiss pickup point. We are currently processing your file so that you can enjoy your order as quickly as possible. We apologize for this inconvenience and wish you a nice day. The HawaiiSurf team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2020
Fast delivery and well-packaged products.
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Response from HawaiiSurf
Hello Sir,
Great! We are delighted, we thank you for your comment!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2020
Fast and correct delivery
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Response from HawaiiSurf
Hello Madam,
We are delighted to know that your shopping experience went well from start to finish! We thank you for taking the time to write to us.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2020
competitive price and very fast delivery
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Response from HawaiiSurf
Hello Sir,
We are pleased to know that your experience at HawaiiSurf went well. We thank you for your review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2020
Fast shipping, matches the description.
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Response from HawaiiSurf
Hello Sir,
Perfect, we are delighted! We thank you for your comment.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2020
I am very satisfied
Order and receipt of it in 8 days
Very good responsiveness
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Response from HawaiiSurf
Hello Sir,
A pleasure to read you, we thank you for your feedback!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2020
Order received on time. However, the product is a bit too big for me but the quality-price ratio is very correct.
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Response from HawaiiSurf
Hello Madam,
We are happy to hear that your shopping experience went well with us. Regarding your product, if you wish, you can exchange your product, as long as it is still available in stock. Thank you for your review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2020
Super fast delivery.
Friendly staff on the phone
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Response from HawaiiSurf
Hello Sir,
We are happy to hear that your adventure at HawaiiSurf went well as well as your exchanges with our customer service. We thank you for your comment.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2020
Fast delivery, product compliant.
Translated reviews
Response from HawaiiSurf
Hello Sir,
Perfect! We are pleased to have positive feedback from your experience on our website. We thank you for taking the time to write it to us.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/01/2020
Disappointed to have received a different item. No one offered to exchange it. So my review is unsatisfied.
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Response from HawaiiSurf
Hello Madam,
We are sincerely sorry for this unusual delay in response, we are doing everything possible to make our customer service as efficient as possible! The information has been forwarded to our service, we will contact you very quickly! We apologize for this inconvenience and thank you for taking the time to write to us so we can advance your case!
On behalf of the entire HawaiiSurf team, we wish you a pleasant day, hoping to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2020
Very fast
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Response from HawaiiSurf
Hello Madam,
A pleasure to know that your order arrived on time! We thank you for your comment.
See you soon, the HawaiiSurf team.
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