HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Too bad, product not available but still referenced, billing error so a bit better to do
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Response from HawaiiSurf
Hello,
We apologize for your order, unfortunately during the sales more products were put on the shelves, and with the influx of the period despite the prices we offered some customers still treated themselves at our expense in our aisles..
We are sorry for the bad news and will send the rest of the order and refund the difference as soon as possible.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2017
the boxes of my products arrived with several dents, fortunately the products were intact.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2017
The packaging is getting worse and worse
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2017
Some delays in responding to messages sent, but that was due to the holidays.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/08/2017
One of the items in my order arrived damaged. Customer service is extremely slow and unresponsive. To this day my problem is still not resolved.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/07/2017
Item no longer in stock, order delivered with more than a week delay
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2017
The prices of the products change every time I reload the page (the Sale).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/07/2017
Ergonomic site, interesting prices, lots of choices.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2017
Size error
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2017
Delay on the order but item finally delivered and in excellent condition.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/07/2017
I had a 10€ discount code that I registered during payment but it was not validated when I contacted customer service, I was told I would be called back, I'm still waiting and otherwise they would deduct it from the next purchase. So upon arrival, it's always the customer who suffers. Personally, I will not recommend your site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2017
Good quality board but slightly scratched upon arrival (hence the -50%? In any case, not specified on the product sheet)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2017
A smooth and quite simple site. It is easy to find the items you want. The numerous photos help in decision-making.
Speed of ordering and shipping of goods. However, several times, items placed in the cart disappeared, forcing me to change my choice. Yet the next day I receive an email informing me that my cart is still active. Too bad!!! and not very cool.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2017
Very good site, however I requested a Picture tank top and received the t-shirt version... the receipt with the package clearly states 'Tank'
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2017
The package arrived faster than expected, that's a good point, but the shoebox was very damaged... Fortunately, the shoes were intact.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/05/2017
The mention 'If ordered before 3 PM' is just for decoration. My order was shipped on the day it was supposed to arrive... A blatant lack of professionalism; if you display delivery times, you should respect them, otherwise don't display them at all.
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Response from HawaiiSurf
Hello,
We apologize for the shipment of your order from June 8th, which was sent on June 9th with a one-day delay. You can verify on this same page of verified reviews that the mention 'If ordered before 3 PM' is not just decoration.
We do our best to ensure our orders arrive on time, but like all online sellers, sometimes there can be a mishap with an order.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2017
I didn't know if I had really paid
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2017
Clear site
Delivery delayed by 3 days
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2017
Perfect reception on time, just the brake ordered is difficult to adapt for the frx it seems that this brake is not intended for this model..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2017
Fast shipping. The only downside is that when the item needs to be returned, the costs are borne by the customer
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2017
No particular issues with the order, item / price very interesting.
Preparation of the order was very quick.
However, the delivery provider (TNT) is really unprofessional.
I placed 2 orders, and for both, no one came to deliver the package (even though I paid a total of 15€ extra for that ...). The packages were directly dropped off at a parcel relay.
And today I learned that the 2nd package was misdirected and is ... "lost"?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2017
the bag containing the brake pad was torn and weirdly open but it is perfect.
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Response from HawaiiSurf
Hello,
The packaging was open because the brake pads are packaged two by Rollerblade, however it is rare to need two brakes at once so we offer them individually.
We apologize and understand that this may have caught your attention upon receipt.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2017
Bad pickup point
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Response from HawaiiSurf
Hello miss,
We apologize for this incident, but please know that the management of pickup points is the responsibility of the carrier in the case of a delivery error.
When we modify the destination of an order, it is either because the pickup point no longer exists or it is likely to close for vacation within the next 10 days. Indeed, packages are stored at the pickup point for a maximum of 10 days, so the pickup point must be open for you to go there.
Therefore, we choose the closest pickup point for you, and if it is located at an unreasonable distance from your initial pickup point, we contact you to find an arrangement.
Did you receive the tracking of your order giving you the address of the new pickup point?
Best regards
Kevin
HAWAIISURF
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/03/2017
After several deliveries, no issues
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2017
First order. Fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2017
Nothing to say about Hawai Surf but very unhappy with their provider TNT who doesn't bother to ring the intercom of my residence. As a result, I had to call the delivery person and file a complaint with TNT, I have to go pick up my package at a relay point when I don't have the time and I'm leaving for the snow tomorrow night! And moreover, I paid for home delivery, not at a relay point. This is unacceptable!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2017
Delivery received with a week's delay
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/02/2017
The box arrived damaged and the underside of the board slightly scratched in places. Maybe a slight packaging around the board would improve this.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2017
Nice items but this is the third time I've been called for a single wheel order, I appreciate the willingness to do well but please note it! Cheers friends.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/02/2017
A bit more expensive than the competition but with more stock in small sizes
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2017
Essential in terms of products and very well designed website.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2017
The prices are interesting
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Response from HawaiiSurf
Hello Sir,
Thank you for your comment, we apologize for the mix-up on your last order.
Best regards
Kevin
HAWAIISURF
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/01/2017
Mask well received
model already opened with a scratched screen and that without a price reduction
+ screen less blue than in the photo!
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Response from HawaiiSurf
Hello,
We apologize for the condition of the product you received. What was the response from our customer service when you contacted them?
Best regards
Kevin
HAWAIISURF
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2017
Reliable and fast, but the item was somewhat damaged upon receipt
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2017
Simple plastic film around the shoe box as packaging... borderline.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/01/2017
Product received in a ball without packaging in the box
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Response from HawaiiSurf
Hello Sir, We apologize for the poor handling of your order. Did you receive both orders in the same condition? The cardboard box is the packaging. We take your comment into account and will remedy this situation. Best regards, Kevin, HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2017
only one t-shirt out of 3 ordered was wrapped in plastic film and was partially ripped open, the other two t-shirts were loose in the package.
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Response from HawaiiSurf
Hello Sir,
The plastic film around the t-shirt was ripped open so that we could place the price on the supplier's label of the product.
The packaging box must not have been resized which caused the products to be jumbled during transport.
Please excuse us for this oversight.
Best regards,
Kevin
HAWAIISURF
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/01/2017
Unfortunately, my order was forgotten and I had to go pick it up at the store in an emergency... bad luck! It's really a shame...
However, the staff immediately recognized their mistake, apologized, and tried to make amends, that's what I will remember. To err is human :-)
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Response from HawaiiSurf
Hello,
We apologize for your order, glad you were nonetheless satisfied with the welcome in the store,
Thank you for your feedback.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2016
Very difficult to obtain and impossible to print.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2016
Average
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