HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
The package is announced to have arrived at the relay point on December 8 by DPD, but on the 10th it is still not there! Moreover, DPD services, evaluated several times elsewhere, are systematically deplorable in Indre and Loire. Changing operators is certainly the best solution for your image.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/11/2016
Order without problems. The product is compliant with the description. But where it hurts is that I was delivered in 15 days because the delivery company was blocking the product due to a dispute with Hawaii Surf. Unacceptable knowing the number of phone calls and emails I had to make to unblock the package!
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Response from HawaiiSurf
Hello, We apologize for the delivery of your order, we did our best to ensure that the delivery was made as soon as possible, unfortunately between the different contacts we can have with our carrier, it can turn into a dialogue of the deaf and not advance the package at the hoped speed. We have issued a refund on the shipping costs of your order due to this delivery. Best regards, Romain, HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2016
The package was very damaged but the contents were not too affected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2016
Shipping then delivery problem; deadline not respected at all and without compensation...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2016
I received my package damaged.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2016
Fast delivery and site OK. Delivery to Belgium could be free (for an order of this amount ... like many other sites). The site should allow ordering an item that is out of stock (indicating the delay) because currently, items just do not appear. So we don't really know if it's an item that might be available or not ... for example, a spoiler buckle for fr1 size 43. And I don't really want to check all the time if the item appears in the list ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2016
Fast delivery, well packaged, but a bit expensive (€25 for an order over €100...). Some online sales sites offer free shipping more easily ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2016
This screw is not suitable for my truck. Is there a way to get a refund?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2016
Very basic packaging, the skateboard received was already a bit damaged, I expected a bit more protection given the price
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2016
average
I ordered 2 pairs of socks and only received one!!!!
the other was purchased before my check arrived even though I ordered 2, that's not cool
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2016
An item in stock on the site was no longer available in reality, fortunately good customer service offered me several options.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/10/2016
Fast delivery, nothing to complain about. However, the skateboards offered do not seem to be properly stocked, as the one I bought had quite a few visible scratches, even some black marker traces intended to hide the defects, which is borderline dishonest. Needs improvement!
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Response from HawaiiSurf
Hello,
I apologize for the condition of the board received, unfortunately it was the last one in stock for this model, was the board intended to be hung?
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2016
there was always the anti-theft device in the pocket of the jacket at the reception,
and I damaged the fabric while removing it - a shame for a jacket at that price!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2016
Satisfactory delivery, disappointment on one part of the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/09/2016
I am missing a bar of wax otherwise fast delivery (first time this happens to me)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2016
missing size!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/09/2016
Delivery one day late. However, following my email to know where my order was, I received a quick response and a solution was provided to me.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2016
Delivery on time, product assembled correctly ... or almost, the grip of my board is bitten on one side. Too bad for a new product!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/09/2016
I find that the site is well made but the tracking is not detailed enough, especially when you are told that the order will arrive on a certain date and it only arrives 2/3 days later!
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Response from HawaiiSurf
Hello,
I apologize for the delivery of your order, as explained during your call to the store, we had an exceptional case on Thursday 15/09 because the replacement driver from DPD did not come at all to pick up the orders, we could only send your package the next morning, Friday 16/09..
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2016
The site is good but there was a stock error and the delivery is 7 days late
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Response from HawaiiSurf
Hello,
I apologize for the delay with your order, my colleagues had to wait for the new Secrid reception to send you the missing wallet.. unfortunately we could not send it earlier.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2016
good quality items, fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2016
Fast delivery. However, the packaging was poor. They disassembled the plate by breaking the screw in the spacer to remove the brake. The plate was loose in the package without protection, so it is scratched. And when we report it on the site, no response... ultimately 2 stars would have sufficed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/08/2016
One week delay on delivery. A mistake that happens. Other orders went well.
The products are perfect, in line with my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2016
At €299.99 for the pair of rollers, I would have greatly appreciated unboxing a new, unopened product that hasn't already been used... Despite a well-designed website and package tracking, my feelings remain mixed for my first order on the site...
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Response from HawaiiSurf
Hello,
I am sorry if the pair received had some signs of trying in the store, having a physical store we have customers who can try the items, the products can be opened, and have rolled a few meters while being new.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2016
I sent you an email the same evening to add 2 measuring tapes that I had forgotten but I received no response from you. I didn't want to pay shipping fees
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2016
The site is very well made and the order is easy. Unfortunately, I did not receive a text when my order arrived at the pickup point, so I waited... Otherwise, the order arrived at the pickup point in less than 24 hours.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/08/2016
Grip poorly placed on the board.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/08/2016
Order not shipped the same day as announced. I ordered at 11, still not shipped to this day...
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Response from HawaiiSurf
Hello miss,
We apologize for the delay in preparing your order, one of the products in the order had to be replaced because there was a small mark on the plastic shell.
Your order was shipped on August 13, 2016, which was a Saturday, as the carriers do not work on weekends your order was taken care of on Monday, August 15, 2016.
We thank you for your patience.
Sincerely
Kevin
HAWAIISURF
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/08/2016
Delivery times are not respected, we are promised delivery in 24 hours to a pickup point but in reality it will be more than 6 days that I have been waiting and I still haven't received anything... And this is not the first time this has happened.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/07/2016
MINOT (JACADI), one piece 18M and 24M?
Here is the address :
25, rue Louis Le Grand
75002 Paris
FRANCE
Tel. +33 1 53 43 97 36
And an extra piece for us in 12M for FEDOR and 3Y for FLAMMEBIS.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/07/2016
Quick order and immediate availability in store
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2016
Delay too long to restore the site accessible during a malfunction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2016
Delivery time not in accordance with what was announced. Well, let's admit that we were in a sale period, the delay could come from there, but on the other hand, a response to my 2 emails would have been appreciated! The first to be informed about the order tracking and the second to warn them that they had sent my order twice and that I would therefore proceed to return this second package! Not a thank you, nothing nada. So improve your customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/07/2016
Delivery by TNT = zero
slight error on the address (street instead of alley)
The order did not arrive despite all the other information provided.
I had to go pick it up at a relay point despite the €6 paid to receive the package at home!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2016
+ : Product received quickly at the pickup point, in accordance with my order, good price.
- : I chose to pay in 3 installments, so I do not have free returns. I find it a shame to have free returns only if you pay via Paypal. I hesitated for a long time before buying.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2016
An option should be added to verify if the city matches the postal code
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2016
Good price, good product, but no extra packaging for shipping, so the box was deformed upon arrival, however the items were not too damaged.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2016
Like an e-shop for clothes and sports equipment at reduced prices. I would also say that it's a shame that, for example, there is no small description explaining how the brands fit (smaller or larger than size), for example, Vans fit small and if you don't know that and order, it often ends up being too small!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2016
long delivery......
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2016
Website and prices are correct. Just need to add complete information regarding the size of the boards, especially the wheelbase.
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