HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Lack of choice in Carver (skateboard)
For the rest, the site is practical and clear
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Response from HawaiiSurf
Hello,
Indeed, the Carver brand is a victim of its success. Don't hesitate to check our website regularly for new products.
Thank you for your interest,
The Hawaiisurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2020
I only give 3 stars because I paid for home delivery because I am disabled. However, the delivery person did not bother to deliver to me, he dropped it off at the relay point. I am looking for a solution to retrieve my package before it goes back.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2020
Product as described but delivered to the wrong place!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2020
Good product but delivery time way too long: a week instead of 48 hours...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/07/2020
Product meets expectations and fast shipping by the company, but there was a problem with the GLS delivery person who is definitely not up to par. So as long as GLS handles deliveries, I will not order from this site again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/07/2020
Unfortunately I chose the wrong size of surf shoes. I therefore requested an exchange but the return costs are at my expense, for shoes over 250 euros I find that a bit excessive. Moreover, a wide choice of products and very pleasant store customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2020
The site is easy to access.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/06/2020
Working for an e-commerce site I advise you to check the products before shipping as one of the roller wheels is missing the spacing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2020
No contact from you, despite phone message and email for technical advice before purchase.
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Response from HawaiiSurf
Hello,
We apologize for this inconvenience, we try our best to respond to all your calls and emails. Thank you for giving us your feedback :)
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/06/2020
It was not specified anywhere that the €10 voucher offered on my account had a minimum purchase on your site!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2020
-
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon :)
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2020
Wheels OK. Crash pad shorts OK. Delivery person left instead of handing the package directly and tool slightly rusty. Everything recovered but doesn't seem serious.
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Response from HawaiiSurf
Hello,
Thank you for your feedback, we are sincerely sorry for this mishap regarding your tools, we hope to see you again for a better shopping experience :)
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2020
Large number of choices. But GLS... deplorable delivery service...
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Response from HawaiiSurf
Hello,
We are forwarding the information to our carrier, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2020
Parcel well packaged but delivery time +1 day compared to the site
Best regards
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon. We will pass the information to our carrier. :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2020
Great choice of products, effective advice by email or phone, lightning fast shipping, everything is perfect on their side EXCEPT the choice of GLS, the worst carrier there is (no other choice possible)! My package wandered for 2 weeks on the roads of Var, they are unreachable, disrespectful, indifferent... I could go on.
Too bad you lose 2 stars because of that. When other delivery methods are available I will come back but not before!
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon. We will pass the information to our carrier
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2020
We ordered quad rollers with assembly, but the assembly does not seem satisfactory. There are no spacers between the bearings and there is no speed ring. When the wheels are spun, they give the impression of "warped wheels". The delivery speed and packaging are very good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2020
I think Hawaiisurf is a good company with people who call you back.
But the fact that I haven't received any feedback regarding my order from May 12 particularly bothers me.
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Response from HawaiiSurf
Good evening,
You spoke with our colleague yesterday regarding your order, after you explained your situation to her, she immediately called the carrier to find out where your package was. Procedures are underway to find out what is happening with the carrier, we are closely monitoring your case to provide you with answers.
Amélie will contact you tomorrow to explain the steps that have been taken.
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2020
The order (Longboard from the Loaded brand) was received very quickly (before the indicated date) despite the difficult COVID-19 period. However, the longboard (already assembled) had a very significant wheelbite, even when tightening the trucks, which makes it unusable (as it is very dangerous in its current state on firm turns). I am waiting for news from the manufacturer to see how they plan to fix the problem (larger spacer? reduce wheel diameter? ....)
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Response from HawaiiSurf
Hello Sir,
Despite an error on our part regarding the description, the product had a slight defect. Our customer service managed to find a solution with the supplier, we once again apologize for the inconvenience caused and wish you good sessions with your skate!
See you soon, the HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2020
A screw that is not original on a new pair of rollers is surprising! After claiming, no response from hawaiisurf...
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Response from HawaiiSurf
Hello Sir,
Very surprising that the screw is not original, our customer service will contact you during the day to find a solution! Thank you for your feedback and we wish you an excellent day.
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2020
Fast order and well received, just the ski helmet received directly in its original box without interior padding seems quite light... some extra packaging would not have been too much or adding bubbles or recycled paper to protect the helmet at least a little.
The box arrived with visible shock marks only once the black plastic film was removed.
Thank you.
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Response from HawaiiSurf
Hello Sir,
Thank you for sharing your experience on our e-commerce store, we will pass it on to our preparation service. We appreciate your feedback and hope to see you again very soon!
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2020
Very good, however the light wheels are defective.
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Response from HawaiiSurf
Hello Sir,
Our customer service will contact you during the day to propose a solution! We are very concerned about your feedback and we will do what is necessary to ensure that this experience with HawaiiSurf ends on a good note.
We hope to see you again very soon and we would like to thank you for your positive feedback!
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/02/2020
My board arrived broken due to transport...
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Response from HawaiiSurf
Hello Sir,
Our entire team is deeply saddened by this news which has concerned us all today. The carrier has been informed, we will discuss together tomorrow regarding your surfboard to see what procedures are possible to address this incident. We sincerely apologize for this inconvenience...
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2020
Shipping deadline not respected.. but good gear.
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Response from HawaiiSurf
Hello Sir,
We are sorry to learn that your package did not arrive on time, we will pass the information to our carrier. We thank you for your review. We hope to see you again very soon!
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/02/2020
Package received on time.
However, the package was left outside.... and the box was in a pitiful state....
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Response from HawaiiSurf
Hello Sir,
We are sorry to hear that the delivery did not go smoothly, we will pass the information to our carrier to ensure this does not happen again! We still want to thank you for your review which indicates the points to improve!
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2020
Nothing to say about the site, the material and the responsiveness.
However, only 3 stars because the delivery method is terrible.
No direct delivery to the mailbox. A delivery person who comes during the day and a center to pick up the package at the other end of the world. I had to fight on the phone with the delivery person for him to leave it in the mailbox. Except he left it in the garden...
Just for the delivery, I won't buy again on this site. Too bad!
Please consider reviewing that....
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Response from HawaiiSurf
Hello Sir,
We are sorry that the delivery took this turn, do not hesitate next time to contact us directly so we can resolve the situation.
We will report this experience to our carrier so that it does not happen again in the future! Thank you for taking the time to share your experience, we look forward to a next delivery that meets your expectations!
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/02/2020
Correct site
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Response from HawaiiSurf
Hello Sir,
We thank you for your feedback, please feel free to also tell us the points that were missing during your experience on HawaiiSurf so that we can make improvements.
See you soon, the HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2020
Product as described, too bad delivery was longer than expected and for the lack of communication....
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Response from HawaiiSurf
Hello Sir,
We apologize for this inconvenience, we are escalating the information! We hope that the product meets your expectations.
See you soon, the HawaiiSurf team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/02/2020
I had an issue with my order, the product was not as ordered. The customer service never responded to me. However, I received the package on time.
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Response from HawaiiSurf
Hello Madam,
Our customer service tried to contact you to provide a solution, a voicemail was left with a number you can call back. We sincerely apologize for this inconvenience and we are committed to prioritizing your case!
Best regards,
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/01/2020
I was informed several days after my order that the purchased product was out of stock... I therefore had to change color... Preparation and shipping were long, there is a lot of room for improvement!!!!
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Response from HawaiiSurf
Hello Sir,
Indeed, we experienced delays due to our inventory, it is difficult to contact in a timely manner when our entire team is mobilized... However, we are now up to date and our service is well in place. We thank you for your constructive review which gives us some ideas on areas to improve. We hope to see you again very soon!
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2020
Merchandise conforms to the description but delivery time was supposed to be between 48h and 72h at the relay point.....and in the end: 7 days late!
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Response from HawaiiSurf
Hello Sir,
We thank you for your feedback, we would like to apologize for this delay which was due to the inventory of our warehouse and required the mobilization of our entire team. We wish you good sessions with your new equipment.
See you soon, the HawaiiSurf team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/01/2020
All the Hawaii surf part is excellent but the GLS delivery service is very poor. The delivery person did not deliver because there was no one even though I was there. No notice left. I had to go pick it up at the warehouse. In short
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Response from HawaiiSurf
Hello Sir,
We are sorry to hear that your experience with our carrier did not go well, we are trying to do our best to ensure that this situation does not happen again! Your comment will be forwarded to them as soon as possible! We thank you for your comment which will help move things forward positively.
We hope to see you again very soon, the HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2020
The site is great just a bit disappointed to have ordered an orange birdhouse skateboard deck and received a purple one..
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Response from HawaiiSurf
Hello Sir,
We apologize for this inconvenience, if you wish we can proceed with an exchange of your deck, just reply to this comment, our customer service will then contact you to provide all the necessary information to proceed with this exchange.
We hope to see you again very soon on our site, the HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2020
Pleasant site
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Response from HawaiiSurf
Hello Madam,
We thank you for your comment!
See you soon, the HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2020
Package arrived in a completely smashed box
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Response from HawaiiSurf
Hello Sir,
We are sorry to hear that the delivery of your package did not go well, we have reported the information to the carrier! We thank you for your comment.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2020
I still don't know where my purchase is, made on 05/01 (Your Ref.: PEGMQDJUR)
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Response from HawaiiSurf
Hello Sir,
After checking the status of your order, we found that it was pending at customs. The pickup point you chose in France is considered a Swiss pickup point. We are currently processing your file so that you can enjoy your order as quickly as possible. We apologize for this inconvenience and wish you a nice day. The HawaiiSurf team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/01/2020
Disappointed to have received a different item. No one offered to exchange it. So my review is unsatisfied.
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Response from HawaiiSurf
Hello Madam,
We are sincerely sorry for this unusual delay in response, we are doing everything possible to make our customer service as efficient as possible! The information has been forwarded to our service, we will contact you very quickly! We apologize for this inconvenience and thank you for taking the time to write to us so we can advance your case!
On behalf of the entire HawaiiSurf team, we wish you a pleasant day, hoping to see you again very soon!
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2019
My package took a month to arrive.
And I could only get one item out of two because it was out of stock.
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Response from HawaiiSurf
Hello Madam,
We are sorry to hear that your package took so long to reach you, we will contact you during the day so we can find a solution!
We wish you a pleasant day, the HawaiiSurf team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2019
The site seemed serious, the delivery was fast. However, upon opening the package, the ski pants still had the anti-theft tag at the bottom of the leg (so difficult to use!) and a small stain at the top of the pants. I decided to return the item, which also did not meet my expectations. The package was returned and received by the Hawaiisurf warehouse in Bayonne. Since then, I have not received a response from customer service regarding my refund (120 euros after all). I understand that delays may be extended due to the holidays, but just a response to reassure the buyer would be appreciated! I will try calling again...
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Response from HawaiiSurf
Hello,
Sorry for the delay in the refund but the refund was indeed made on January 2, 2020.
Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/11/2019
Received today 18/12/19 the package ordered since 25/11/2019. The tennis of the Quad rollers arrived dirty and in addition I had to pay the delivery person an additional 30.72€ of Igic (Canarian VAT and Customs) after having paid 20% VAT on the purchased product (see invoice). I had a confirmed price with transport of 193€ and now I had to pay an additional 30.72€. Not at all satisfied with the service received. I hope that I will be reimbursed for the additional fees I had to pay. Awaiting your response. Regards.
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Response from HawaiiSurf
Hello, Indeed as announced at the time of ordering a Quad pack assembly takes longer than a classic order preparation. Adding in a delivery to the Canary Islands, and customs clearance takes inevitably longer than a classic shipment... The sneakers may show signs of handling due to assembly. The shipping costs of your order were waived, with a 30% overall discount on your purchase, and the tax corresponding to a little more than the fees requested upon receipt has been refunded via the payment method of your purchase.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2019
This is the first time I buy a board and they didn't offer me the grip. Had to order one and wait again... Otherwise, the board is cool!
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