Customer reviews of HawaiiSurf

9,4 /10

Based on 10 175 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 129 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2 and 3 stars

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Acheteur Vérifié

Published on 17/12/2019 à 14h37 following a purchase from 12/12/2019

"+(+*-&-%]^]

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Acheteur Vérifié

Published on 14/12/2019 à 14h29 following a purchase from 09/12/2019

Satisfied

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Acheteur Vérifié

Published on 13/12/2019 à 06h49 following a purchase from 03/12/2019

Very disappointed with the delivery and no response to my message from customer service...

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Acheteur Vérifié

Published on 11/12/2019 à 08h25 following a purchase from 29/11/2019

Bad customer service

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Acheteur Vérifié

Published on 07/12/2019 à 16h33 following a purchase from 01/12/2019

Order received quickly, in line with my expectations. The downside concerns the packaging which leaves something to be desired: a large plastic envelope where the bearings and my bones speed cream were well shaken, a bottle of speed cream leaked.

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Acheteur Vérifié

Published on 07/12/2019 à 15h19 following a purchase from 01/12/2019

Decent site but wrong item sent: a T-shirt instead of a sweatshirt.... at 56€!.... waiting for the exchange procedure....

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Acheteur Vérifié

Published on 06/12/2019 à 20h33 following a purchase from 01/12/2019

Super fast delivery
Quality product
HOWEVER; Screws not included in the box without it being mentioned anywhere

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Acheteur Vérifié

Published on 06/12/2019 à 14h29 following a purchase from 01/12/2019

Good material but grip assembly not great

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Acheteur Vérifié

Published on 03/12/2019 à 11h34 following a purchase from 27/11/2019

I received my bushings with a missing washer. And the soft package made everything loose, luckily the lubricant for bearings was well sealed! Everything was out of the boxes and packaging. Too bad the price was attractive

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Acheteur Vérifié

Published on 02/12/2019 à 13h56 following a purchase from 26/11/2019

All good, except for a small impact (you can see the wood on 1cm) on the board

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Acheteur Vérifié

Published on 30/11/2019 à 13h26 following a purchase from 25/11/2019

I would have liked to be informed that the boards were sold without grip. I would have ordered some.

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Acheteur Vérifié

Published on 29/11/2019 à 21h10 following a purchase from 23/11/2019

Good reception of the products. However, it was impossible to select a pickup point via GLS while there is one just next to my house. So I opted for home delivery (paid) which was supposed to arrive between such and such date. Delivery a day earlier, not being at home my package was dropped off at the pickup point I wanted without incurring delivery fees. I specify that the pickup point selection did not show any PR in the center of Bordeaux, just a few in the CUB (quite far then). So we are forced to take the paid home delivery even though we will go pick up the package next to our home.

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Acheteur Vérifié

Published on 11/11/2019 à 16h19 following a purchase from 05/11/2019

difficulties in validating an order

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Response from HawaiiSurf Published on 14/11/2019

Hello,
thank you for your feedback. We would be happy to know what caused you problems to improve our customer experience. We remain at your disposal. Best regards, the HawaiiSurf team

Acheteur Vérifié

Published on 01/11/2019 à 15h14 following a purchase from 09/10/2019

My package still hasn't arrived.
It apparently returned to the starting point and is now being resent, but I haven't heard anything more than that.
So I'm still waiting.
The tracking of the package is a lie for me since they never delivered anything to me.

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Acheteur Vérifié

Published on 01/11/2019 à 15h13 following a purchase from 02/09/2019

Item unavailable

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Acheteur Vérifié

Published on 31/10/2019 à 08h37 following a purchase from 09/10/2019

Website with a variety of choices, interesting promotions. But very disappointed with the delivery tracking. The order took a long time to arrive, so I sent two emails without a response. I had to call to find out where my order was, more than 20 days after placing it. In the end, it was already at the pickup point. Very disappointed

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Acheteur Vérifié

Published on 05/07/2019 à 09h15 following a purchase from 18/06/2019

Expensive shipping fees for a very long delivery time (8 days). No response to questions by email and if I hadn't called, the board wouldn't have been sent for a while. Once received, defective and damaged product... another wait of 8 days to get a contact and finally a customer service proposal...

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Acheteur Vérifié

Published on 25/06/2019 à 09h43 following a purchase from 19/06/2019

Surprising stock management. And surprising customer service. Message left on the answering machine quite abrupt and no apology for the mistake.

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Acheteur Vérifié

Published on 24/06/2019 à 11h31 following a purchase from 15/06/2019

I ordered on a Sunday and I only saw delivery information appear on Thursday. I tried to contact you by phone at least 10 times without success. I then sent you an email and got no response. However, on Thursday I received information from the carrier and I received my package on Friday. If I need again, I will order from your site but there is a big downside on communication.

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Acheteur Vérifié

Published on 22/06/2019 à 00h43 following a purchase from 15/06/2019

Lol

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Acheteur Vérifié

Published on 21/06/2019 à 02h13 following a purchase from 16/06/2019

I ordered on Sunday with the Chronopost option (1 PM the next day) but I only received my order on Wednesday noon. I know it's a business day but I should have received it on Tuesday before 1 PM since I paid for this service

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Acheteur Vérifié

Published on 17/06/2019 à 10h25 following a purchase from 14/06/2019

I ordered roller wheels, they were very poorly packaged. And I ordered on Friday, I paid almost 10 euros to be delivered the next day before 1 PM, result I only received them on Monday, if I had known it was misleading, I would have chosen a less expensive delivery... I am disappointed

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Response from HawaiiSurf Published on 25/06/2019

Hello, As indicated black on white when choosing Chronopost, orders on Friday are scheduled for delivery the following Monday. I don't see how this can be misleading when what you describe is exactly what is announced/planned when you made your purchase. The Street Invaders wheels were indeed sent in a box, not requiring additional packaging. Did they arrive broken? Damaged? Best regards Romain HAWAIISURF

Acheteur Vérifié

Published on 13/06/2019 à 14h06 following a purchase from 10/06/2019

On this order, the blue Santa Cruz cap is junior size! I can't fit my head in it... too bad, nice product

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Acheteur Vérifié

Published on 03/06/2019 à 17h00 following a purchase from 30/05/2019

Hello, the delivery is fast as indicated but the delivery person is not the same because he arrived and only rang once, my cousin was sleeping and since he only rang once he wasn't sure so he didn't go out, then he left directly leaving an email rather than a text. Knowing that we do not receive the notification, he went back to Vannes which is still 1 hour away from my home. So the delivery person is a bit abusive.

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Acheteur Vérifié

Published on 03/06/2019 à 13h16 following a purchase from 13/05/2019

The delivery times, the products and the packaging were very good however I sent a request to customer service for which I never received a response (in two weeks).

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Acheteur Vérifié

Published on 27/05/2019 à 10h25 following a purchase from 22/05/2019

Too bad the store doesn't open in the afternoon, it's discouraging.

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Acheteur Vérifié

Published on 26/05/2019 à 22h12 following a purchase from 18/05/2019

Quality site and products, the tracking of the package should be improved, it's hard to understand if the package is in delivery or preparation, the information on this subject is too vague.

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Acheteur Vérifié

Published on 26/05/2019 à 16h07 following a purchase from 11/04/2019

A bit expensive. Some items are hard to find.

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Acheteur Vérifié

Published on 21/05/2019 à 21h58 following a purchase from 16/05/2019

Simple site where I often find promotions.

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Acheteur Vérifié

Published on 19/05/2019 à 16h56 following a purchase from 24/04/2019

Good site, order placed easily

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Acheteur Vérifié

Published on 19/05/2019 à 09h06 following a purchase from 12/05/2019

Very good but no screws sold with the plates while the seller had confirmed to me that they were provided with the plates.

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Acheteur Vérifié

Published on 17/05/2019 à 07h19 following a purchase from 18/04/2019

Well-made site, but I went to the store. No order via the site.

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Acheteur Vérifié

Published on 16/05/2019 à 14h09 following a purchase from 09/05/2019

Delivery time and location not respected.

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Acheteur Vérifié

Published on 13/05/2019 à 21h59 following a purchase from 30/04/2019

Online stock announced does not match availability in store. The presentation of the items could be more technical and precise.

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Acheteur Vérifié

Published on 11/05/2019 à 09h53 following a purchase from 28/04/2019

A week to receive the parcel, a bit long, but well there was a public holiday!

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Acheteur Vérifié

Published on 09/05/2019 à 17h07 following a purchase from 03/05/2019

The 48h delivery took 5 days.

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Response from HawaiiSurf Published on 09/05/2019

Hello, you placed an order on Friday the 3rd. Your order was prepared by our service the same day. The weekend, the carriers do not work (as stated in the T&Cs, the delivery time concerns working days, so excluding weekends and public holidays). Your package was therefore taken care of on the first working day of the week, which is Monday. As you know, this Wednesday, May 8th was a public holiday, the carriers do not work that day (we do, but we are not carriers). So if we recap, with an order on Friday the 3rd, the package was taken care of the next day (Monday since the weekend the carriers are off), and delivered on the 9th, which is 3 days after the order, not 5 days. Indeed, there was a delay due to the public holiday on Wednesday, May 8th, we apologize for that but unfortunately Hawaiisurf cannot override the dictates of public holidays. Have a nice day.

Acheteur Vérifié

Published on 07/05/2019 à 12h10 following a purchase from 28/04/2019

I did not like the experience I had during my order. First, the tracking link for my order did not work, it was not sent to me a second time even after I asked, then I was not notified of the arrival of my parcel at the pickup point and finally I did not receive the free grip that is supposed to be provided with the purchase of a board. If you want to buy skate products, I advise you to buy from another site.

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Response from HawaiiSurf Published on 07/05/2019

Hello, regarding the tracking link for the parcel, it sometimes bugs a bit but that only comes from DPD and not from our platform. Then regarding the deposit of your parcel and where you were not notified, that too is the responsibility of DPD as they should send you a text when it is at the pickup point. Regarding the grip, it is indeed an error on our part and I apologize for that. Did you speak to someone on the phone so we can send you one for free? Regarding the problem related to DPD, we will pass on the information you gave us. Remaining at your disposal. Best regards, Claude

Acheteur Vérifié

Published on 07/05/2019 à 09h01 following a purchase from 28/04/2019

Lack of certain precision regarding a size guide depending on brands, the number of wheels in a set, details on possible returns

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Acheteur Vérifié

Published on 26/04/2019 à 15h18 following a purchase from 22/04/2019

The package was damaged

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Acheteur Vérifié

Published on 23/04/2019 à 19h54 following a purchase from 08/04/2019

Excellent

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