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A
Rating: 3 out of 5
High delivery costs. Delay ok. Website ok
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 175 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
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A
Rating: 3 out of 5
I don't know the site, but I do know the store. Following my dissatisfaction with 1 out of 2 products purchased, hawaiisurf contacted me to resolve my issue: this approach is positive in itself, let's wait for the follow-up. Nice material but in April, indeed, ski shoes are rarer and I should have acted sooner for this purchase.
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A
Rating: 3 out of 5
Competent seller but unpleasant, with a smile it's nicer! Customers come to see sellers for information, not to be treated like someone who knows nothing. Sales technique needs to be reviewed...
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A
Rating: 2 out of 5
Having mentioned my phone number when ordering, I never received ANY TRACKING by email with a link or anything (I had to log in to the site) and NO SMS or anything telling me that the package was at the pickup point, I realized more than a week after the package arrived and without SMS the pickup office didn't want to give it to me!!! So I'm still without a package or progress on the order... it's quite poor for a first order.
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Response from HawaiiSurf
Hello,
We apologize for the issues encountered with the tracking, we indeed had transmission problems during this period.
For pickup, normally just an ID card in the name of the order is sufficient, strange that the pickup point decided otherwise.
We rarely experience delays in shipping, for future orders, if you haven't heard from us within 48 hours after purchase, don't hesitate to give us a call, our advisors can tell you more about the order.
However, this type of problem with tracking is very rare although quite annoying.
No need to exaggerate so much about the delays ;), your order from Friday night was sent the following Tuesday at our reopening and arrived on 27/03 not even a week before the package pickup on 02/04.
We apologize for the issues encountered with the tracking, we indeed had transmission problems during this period.
For pickup, normally just an ID card in the name of the order is sufficient, strange that the pickup point decided otherwise.
We rarely experience delays in shipping, for future orders, if you haven't heard from us within 48 hours after purchase, don't hesitate to give us a call, our advisors can tell you more about the order.
However, this type of problem with tracking is very rare although quite annoying.
No need to exaggerate so much about the delays ;), your order from Friday night was sent the following Tuesday at our reopening and arrived on 27/03 not even a week before the package pickup on 02/04.
A
Rating: 3 out of 5
Fast shipping and neat packaging, but no tracking during shipping. I randomly went to the relay point suspecting it should have arrived since the few days I ordered. I find the site average since it was redone. It's pretty, but full of bugs, especially in keyword searches. And there was no tracking, too bad.
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A
Rating: 3 out of 5
First order placed.
The package has not yet been delivered.
This is therefore just a temporary review.
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The package has not yet been delivered.
This is therefore just a temporary review.
A
Rating: 3 out of 5
Long delay for 10 euros of shipping
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A
Rating: 2 out of 5
My order was sent to another customer
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Response from HawaiiSurf
Hello,
We sincerely apologize for the delivery delay due to this issue.
We indeed had an error on a shipment, the board being the last in stock at the time of your purchase, we ordered a board from the brand to send it to you.
Best regards
Romain
HAWAIISURF
We sincerely apologize for the delivery delay due to this issue.
We indeed had an error on a shipment, the board being the last in stock at the time of your purchase, we ordered a board from the brand to send it to you.
Best regards
Romain
HAWAIISURF
A
Rating: 3 out of 5
The box was pierced (broken through) and the inner plastic packaging was torn over 15 good cm! Fortunately, the wetsuit was fine! So packaging and transport need improvement!
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A
Rating: 3 out of 5
There are more and more days between the order and delivery, you say it’s shipped and it’s not true, I received the package today, March 19, before when I ordered from Claude I had the packages 2 days later, now it takes at least 10 days, when it’s been more than a week and I don’t have a package I call you not happy and strangely I receive 3 days after each complaint the promo code instead of the licensed rate never works. Best regards, Ghislaine Ponty
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Response from HawaiiSurf
Hello,
We sincerely apologize for the delay on this last order, we indeed had a hiccup with the shipment, the first envelope sent was lost by the carrier, everything was shipped and good for us.
Before having your feedback, to inform us that you hadn’t received anything, we then made an urgent reshipment. The fact that you call “not happy” has nothing to do with the reception shortly after, by simply informing us, happy or not we would have reacted in any case =) .
No need to generalize exceptions, delays remain rare, apart from this one corresponding to a delivery problem with the carrier. We noted only one delay for a set of bearings ordered during the sales last June.
When the code doesn’t work, we handle it manually, the refund of 10% of your order has actually been processed today.
Best regards
Romain
HAWAIISURF
We sincerely apologize for the delay on this last order, we indeed had a hiccup with the shipment, the first envelope sent was lost by the carrier, everything was shipped and good for us.
Before having your feedback, to inform us that you hadn’t received anything, we then made an urgent reshipment. The fact that you call “not happy” has nothing to do with the reception shortly after, by simply informing us, happy or not we would have reacted in any case =) .
No need to generalize exceptions, delays remain rare, apart from this one corresponding to a delivery problem with the carrier. We noted only one delay for a set of bearings ordered during the sales last June.
When the code doesn’t work, we handle it manually, the refund of 10% of your order has actually been processed today.
Best regards
Romain
HAWAIISURF
A
Rating: 3 out of 5
Used to super quality with HawaiiSurf, I was just surprised when opening the package to see one of my wheel sets opened and re-taped as best as possible. (nothing serious)
Fast, correct and reliable site
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Fast, correct and reliable site
A
Rating: 3 out of 5
Hello, I ordered a set of pads for my board, which I paid 15€. The surprise was not very pleasant when I received my item with a label on it, 15€ crossed out -50%, new price 7€50. The customer perception is not very good. Otherwise, the delivery was fast and the item was in good condition.
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A
Rating: 3 out of 5
Phone contact really great, very good advice, nothing to complain about. However, the delivery, although fast, leaves something to be desired in the sense that everything was moving around in the box, the ordered items thrown loosely in the delivery box... In short, it was my first order, I might try again but if this happens again, I will buy elsewhere.
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A
Rating: 3 out of 5
Lack of description under some items
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A
Rating: 3 out of 5
I bought a sale short, fast delivery. Unfortunately, I took a size too small but I was able to return it for a larger size, Haiwaiisurf exchanged it without any problem. To improve: - the communication on the site: on the product page it says once 'free shipping' without further mention, and at the bottom of the page it is added 'from 89€ purchase'. I felt misled when I had to pay shipping fees at purchase! - the product exchange process, it's more convenient when we are sent a label to print/stick on the package rather than doing everything manually at the post office.
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A
Rating: 3 out of 5
I bought a pair of shorts on sale, fast delivery.
Unfortunately, I took a size too small but I was able to return it for a larger size, Hawaiisurf exchanged it for me without any problem.
To improve:
- the communication on the site: on the product page it is written once "free delivery" without further mention, and at the bottom of the page it is added "from €89 purchase". I felt deceived when I had to pay shipping fees at purchase!
- the product exchange process, it is more convenient when we are sent a label to print/stick on the packaging rather than doing everything manually at the post office.
Translated reviews
Unfortunately, I took a size too small but I was able to return it for a larger size, Hawaiisurf exchanged it for me without any problem.
To improve:
- the communication on the site: on the product page it is written once "free delivery" without further mention, and at the bottom of the page it is added "from €89 purchase". I felt deceived when I had to pay shipping fees at purchase!
- the product exchange process, it is more convenient when we are sent a label to print/stick on the packaging rather than doing everything manually at the post office.
A
Rating: 3 out of 5
Good. But I paid for next-day delivery before 1 PM and I waited 3 days for my package, even though there were no weekends or holidays in between
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A
Rating: 3 out of 5
GOOD!!!, but expensive, the delivery costs! (let's say that the delivery costs me 4 times the price of the item..!)
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Response from HawaiiSurf
Hello,
Unfortunately, the delivery rates are fixed (for Belgium as for France) and it is true that for just a spare part it may seem disproportionate..
We remain an independent shop and do not have the physical means (weighing each reference) and technical means (developing/integrating a solution on the site) to adjust delivery costs based on the theoretical weight of one or more items in an order, for the moment.
Without pushing for personal consumption, the 'good plan' in this case would be to group an order with other riders to take advantage of interesting rates on other wear parts (wheels, plates, etc.) by sharing the delivery.
Best regards
Romain
HAWAIISURF
Unfortunately, the delivery rates are fixed (for Belgium as for France) and it is true that for just a spare part it may seem disproportionate..
We remain an independent shop and do not have the physical means (weighing each reference) and technical means (developing/integrating a solution on the site) to adjust delivery costs based on the theoretical weight of one or more items in an order, for the moment.
Without pushing for personal consumption, the 'good plan' in this case would be to group an order with other riders to take advantage of interesting rates on other wear parts (wheels, plates, etc.) by sharing the delivery.
Best regards
Romain
HAWAIISURF
A
Rating: 3 out of 5
GOOD!!!, but expensive, the shipping costs! (let's say that the shipping costs me 4 times the price of the part..!)
Translated reviews
Response from HawaiiSurf
Hello, Unfortunately, the shipping rates are fixed (for Belgium as for France) and it is true that for just one spare part it may seem disproportionate.. We remain an independent shop and do not have the physical means (weighing each reference) and technical means (developing/integrating a solution on the site) to adjust shipping costs based on the theoretical weight of one or more items in an order, for now. Without pushing for personal consumption, the 'good plan' in this case would be to group an order with other riders to take advantage of interesting rates on other wear parts (wheels, plates, etc.) by sharing the shipping. Best regards Romain HAWAIISURF
A
Rating: 3 out of 5
XL t-shirt corresponds more to a double 2XL, so too big.
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A
Rating: 3 out of 5
The XL t-shirt is more like a double 2XL, so too big.
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A
Rating: 2 out of 5
I did not receive what I ordered. There was no blue Carhartt sweatshirt left, I had to change it for a black zip jacket and the Stussy t-shirt was in size S instead of L...
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Rating: 2 out of 5
I did not receive what I ordered. There was no blue Carhartt sweatshirt left, I had to change it for a zipped black jacket and the Stussy t-shirt was in size S instead of L...
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Rating: 3 out of 5
The speed category is missing for inline skates. Otherwise, it's well done and ergonomic.
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Rating: 3 out of 5
The speed category is missing for inline skates. Otherwise, it's well done and ergonomic.
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Rating: 3 out of 5
I had to wait 4 days after the order to receive an email confirming the shipment of the package, it's a bit long, after I don't know if this problem was due to the seller or the delivery person.
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Rating: 3 out of 5
I had to wait 4 days after the order to receive an email certifying the shipment of the package, it's a bit long, after I don't know if this problem was due to the seller or the delivery person
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Rating: 3 out of 5
Product as described. Well packaged. I chose the chronopost option for next day delivery. The package only left the next day even though I ordered in the morning as specified
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Rating: 3 out of 5
Product compliant. Well packaged. I chose the chronopost option for next day delivery. The package only left the next day even though I ordered in the morning as specified
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Rating: 3 out of 5
24-hour delivery not respected even though an extra cost was paid ... not very correct!
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A
Rating: 3 out of 5
24h delivery not respected even though an extra cost was paid... not very correct!
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A
Rating: 3 out of 5
a bit expensive for what it is, 12 euros for two pieces of neoprene... as for the shipping costs, really too expensive
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Rating: 3 out of 5
A bit expensive for what it is, 12 euros for two pieces of neoprene... as for the shipping costs, really too expensive
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Rating: 2 out of 5
Received with the item
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Rating: 2 out of 5
Received with the item
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Rating: 3 out of 5
Items very good but big problem with my order for which I had to call 4 times
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Rating: 3 out of 5
Items very good but big problem with my order for which I had to call 4 times
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Rating: 3 out of 5
very fast order, just the price of the parts a bit expensive
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Rating: 3 out of 5
very fast order, just the price of the parts a bit expensive
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