HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
The product was as ordered and without defects. However, Hawaii surf shipped it in its original packaging, without putting it in a transport box to protect it, just wrapped in black plastic film. This is the fourth ski helmet I have bought online, and I had never seen that! Luckily the carrier, DPD, is very professional, and managed to deliver it to me without a hitch!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2019
The product was as ordered and without defects.
However, Hawaii surf shipped it in its original packaging, without putting it in a transport box for protection, just wrapped in black plastic film. This is the fourth ski helmet I have purchased online, and I had never seen that! Fortunately, the carrier, DPD, is very professional, and managed to deliver it to me without a hitch!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2019
Package delivered to another address.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2019
Package delivered to another address.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2019
Very good price overall and items matching the order.
Delivery fees too high to Belgium.
Order preparation time before shipping relatively slow (1 week) due to the sale period.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2019
Very good price overall and items corresponding to the order. Delivery costs too high to Belgium. Order preparation time before shipping relatively slow (1 week) due to the sales period.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2019
Limited packaging for a fragile helmet
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2019
Limited packaging for a fragile helmet
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/01/2019
Deadline not respected without notifying the customer
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/01/2019
Deadline not respected without notifying the customer
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/01/2019
The skis ordered were packaged far too lightly and were therefore a bit damaged: I do not recommend ordering relatively fragile items
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2019
Item not compliant I will return it as soon as possible
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2019
The site is very well done, I found exactly what I was looking for. However, I was not informed about the delivery to the relay point, I had to contact Hawaii Surf to find out where the delivery was
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/01/2019
Order received quickly, no issues. Product as described, well packaged.
But the delivery with DPD... still not punctual despite the PREDICT service, and the delivery person who refuses to go up 3 floors to make the delivery...
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/12/2018
Photo on the site is non-contractual... The leash was supposed to be all black, but it's actually a black and white checkerboard. Too bad.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/12/2018
Hello, your site is very interesting, however my order, once it arrived, the packaging was completely torn so I am very disappointed
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/12/2018
I ordered a product, but received another one that was roughly equivalent, without any message or warning from Hawaii Surf. I had ordered several times on this site before. I won't do it again.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2018
Product arrived in good condition
However, not secured in the packaging
No foam or bubble wrap for protection
No SMS or email to inform about the arrival
Long delay of 3 weeks
Pleasant staff nonetheless
Respectful delivery
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2018
Product description not precise enough
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2018
I still haven't received my order. Three days late. Too bad for Christmas!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2018
Very good quality product, delivery problem (delivery expected in 48h, ended up taking almost 1 week and a half 'during the holiday period')
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2018
No respect for deadlines
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2018
Item as described but issue with the delivery location. The item did not arrive at the selected pickup point but at another one in the nearby city!!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2018
Very fast shipping, but the board was a bit damaged
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2018
I am not very satisfied with my order. Forgetting the anti-theft device and the torn closure cord on a jacket that costs €320, I expect impeccable quality, this is not a second-hand jacket I am buying. I am waiting to see if Hawaii Surf will ensure its after-sales service. For now, I would not recommend your site to my friends and colleagues.
Translated reviews
Response from HawaiiSurf
Hello,
Have you gotten back to our colleague? We apologize to Picture for the quality of the jacket received. As a reminder, we are neither producers nor repairers, the after-sales service and warranty will be handled by Picture, and we are here to make the connection.
Also, if you have not already gotten back to us, you are invited to come back to us so that we can send your jacket to Picture.
Best regards
HAWAIISURF
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2018
Delivery times not respected
Translated reviews
Response from HawaiiSurf
Hello,
I do not understand your review, the order was placed on Sunday the 9th and delivered on Wednesday the 12th. As generally indicated in our hours but also in the T&Cs accepted at the time of the order, we are closed on Sundays and Mondays.
Weekend purchases are therefore taken into account and scheduled for shipping the following Tuesday. This was the case for your order, delivered the next day in less than 24 hours after shipping.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2018
Order placed on 05/12 shipped on 07/12 option 24h/48h but still not received on 12/12. This is not Hawaïsurf's fault but the delivery service. We will see the state of the package.
But for now no review.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2018
Email sent to check if the order has been shipped. Quick response and shipping done immediately
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2018
It's only after we place our order that we receive a discount voucher....
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2018
a bit disappointed that the ordered suit was not packaged, I feel like it was on display
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2018
If you need a very specific reference, it's better to call, as you won't find it on the site.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2018
Anti-theft not removed
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/10/2018
Not all products available in store are available on the site.
Software change preventing direct FFRS discounts but in different ways.
Professional and accommodating telephone responses and advice
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2018
Searching for products is quite simple
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2018
Hello, item ok but communication problem with delivery to relay point. Delay exceeded and reminder SMS before the initial SMS!!! Too bad.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2018
Torn packaging and grossly taped, for a Christmas gift it's very average. Response to the email regarding the delivery location received once the package was delivered... Not very useful then. Nevertheless, fast and compliant delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2018
the card payment page did not work for several days, the Hawaiisurf team or their IT provider had difficulties resolving the problem which was unstable. My purchase was therefore delayed by a week, I did not receive any commercial gesture, especially since the item saw its price drop the day after my order. The carrier (DPD) never informed me of the delivery of the product to the relay point, the tracking number was unknown.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2018
Problem with the validity of gift vouchers, problem with order tracking (no automatic return, unidentified package)
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/10/2018
Fast delivery but I doubt that the item was checked before shipping
Translated reviews
Response from HawaiiSurf
Hello,
Thank you for your feedback, did you notice a defect on the jacket? Or are we missing 3 points out of 5 for an unfounded doubt?
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/11/2018
My order did not arrive on the precise date. I had requested a refund of my shipping costs which was not followed up
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 