Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 175 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 129 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2 and 3 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2018
No major problems but difficulty finding information to order the best size according to the roller brand
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2018
Receipt date between the 5th and 6th
Received on the 9th
Impossible to know where the package is!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/09/2018
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2018
The rollers are perfect but the delivery times were not respected and the customer service was not friendly at all
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Response from HawaiiSurf
Hello, As indicated on our site about a week before your order on August 12, we were closed from August 12 to 15 inclusive, orders placed in the meantime were taken into account for departure from August 16 with delivery within 48 working hours. Your order was indeed sent on Thursday the 16th for delivery to the parcel relay the following Monday. We were therefore completely within the announced deadlines. Unless we made a mistake, we did not exchange by email or on Facebook Messenger, through which channel did you contact our customer service? Best regards Romain HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/08/2018
I received an email about the arrival of my package, and it arrived in perfect condition. However, the delivery times were absolutely not respected. I was supposed to receive it on Wednesday, August 15 or Thursday, August 16, but I only received it yesterday, Monday, August 20. The delay doubled and I don't find that normal.
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Response from HawaiiSurf
Hello, As indicated (on the site, Facebook, and social networks) when placing the order, we were closed from the 11th to the 15th and the orders placed in the meantime were received on August 16 and could only be processed at that time as indicated. That's why the package arrived on Monday 20/08, within 48 working hours after our reopening on 16/08. Best regards, Romain, HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2018
good products
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/08/2018
Hello, I ordered a size 38 and you sent me a 42.5, this is not normal.
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Response from HawaiiSurf
Hello,
Unfortunately, there was a labeling error on the pair of shoes and we apologize for that. We have received and processed your return and refund.
We apologize for this labeling error.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2018
Next day delivery is promised for any order placed before 2 PM.....I ordered my rollers on Thursday at 11 AM....I should have received them on Friday....I needed them for the weekend. The rollers finally arrived on Tuesday. Additionally, the white plastic part of the rollers is yellowed :(
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2018
Clear site often offering promotions on skate gear. The only downside is the grip that comes with the board. It is of poor quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2018
Received quickly but did not receive the right sneakers...not the right color.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/07/2018
The container of my order is open (the box opened, a wheel rolling around in the bag)
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Response from HawaiiSurf
Hello,
We apologize for the wheel package, unfortunately, we cut them because it is not practical for storage and shipping (about 2 times larger than what you received) that is why we put the wheels in an additional bag. This not being really a problem, the order itself having been delivered in 24h and the wheels received perfectly new, why do we have a 2/5?
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2018
Always a problem with grip tape why not use mobgrip or jesup instead of cheap grip?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2018
Still not delivered, although it was supposed to arrive yesterday
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/07/2018
Very good products, nothing to complain about regarding the store. However, absolutely avoid home delivery by TNT! While I was entitled to free delivery to a relay point, I decided to pay 7.90 euros for home delivery because it was more convenient for me. Except that TNT didn't even bother to come to my home and directly dropped my package at a relay point 8km from my house at the beginning of the day! Paying nearly 8 euros for a service I was entitled to for free is a bit hard to swallow...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2018
Delivery time not respected
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/06/2018
Difficulty in reaching the online purchasing service. Good ability to adapt to DPD Exapaq delivery issues. Received the package in good condition, size SM packaging but size XS fins even though SM was ordered. Product not compliant with the order. Before the start of a season, it puts the lifeguard in difficulty with equipment of the wrong size... to be continued!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/06/2018
Lack of product definition
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2018
Super price, I opted for in-store delivery but the reception was really average. Not a big deal but it leaves a bad feeling. The impression of bothering people.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2018
Nothing to say about the site, I am very satisfied. However, paying €7.90 with TNT who doesn't even ring the intercom at my home and goes directly to deliver the package to a relay point!!! Apparently we were 4 or 5 people in this case!!! I would like a refund of my shipping costs. Thank you. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2018
Good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/06/2018
The pivots do not correspond to a truck for quad plates.
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Response from HawaiiSurf
Hello,
Indeed, you did not order quad pivots but skateboard ones. You can return them to the store address and we will exchange them for the correct ones, what is your plate model?
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2018
The site is good. The information found there is relevant. The 3 stars come from the fact that an item marked 'in stock' on the site was not. Ordered on April 28 and hoped for May 2 or 3, it was picked up on May 29. Good packaging. The time has finally come to enjoy it! Isn't that the main thing? Good rides to all.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2018
No problem with the products, but the delivery time was too long
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/05/2018
I was not informed before the order that the product was not in stock, the date was exceeded by 7 days
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Response from HawaiiSurf
Hello, the products in WEB exclusivity come directly from the supplier and not from our stock depot, that's why the delivery time is extended. Moreover, with the May holidays, it didn't help with the carriers who were closed on those days. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2018
This is the second time I order from Hawaiisurf, and both times I was charged and then told that the product was out of stock and they would proceed with a refund. The refund is well established but the disappointment of not having the item is also there.
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Response from HawaiiSurf
Hello, I sincerely apologize for these stock errors. This is not very rare but it seems that the products you like are the ones we are missing. We do our best to manage product quantities to avoid this and hope that if there is a third order from you, this time we can honor that order. Best regards and sincerely sorry, Kevin VPC
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2018
Good site and a wide choice at interesting prices.
However, regarding delivery, paying for a service and not receiving it at home but at a relay point is unprofessional.
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Response from HawaiiSurf
Hello Miss,
We have respected our shipping deadlines, order placed on the 7th, a Monday, a day of closure, and shipped on Tuesday the 8th.
We are glad that our stock and prices interest you, however, regarding delivery, we cannot be held responsible for what TNT has or has not done, as we are also a customer of this company that we paid to deliver to your home.
We will refund your shipping costs and file a complaint with TNT for this unfortunate delivery failure.
I remain at your complete disposal
Best regards
Kevin VPC
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/05/2018
No notification
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Response from HawaiiSurf
Hello, your order was placed on May 8th and with the two public holidays that occurred, the order was shipped on May 11th. Here is the tracking number: 250494309072460862. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2018
Well, the site itself is okay... it's at the delivery level that there are shortcomings...
Passages without warning, just leaving the notice in the mailbox
Not cool
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2018
Good but not a huge choice either
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/03/2018
Product not sent due to zip problem. Too bad this wasn't done before the sale... Refund in progress
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2018
Delivery time correct but upon delivery, the box had 2 big holes and a truck was sticking out of the box!! There should have been more protection like bubble wrap or something else because the 2 trucks were just covered with plastic packaging and must have been well mishandled....Fortunately, upon unpacking, no issues.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2018
Nothing to say about the delivery. However, it is difficult, if not very difficult, to communicate with you. I had requested a modification on the order, which was not taken into account, nor any comment. I sent a comment upon receipt, without any news as well. So I will have a skateboard that is not the one of my dreams and will have to modify it later, too bad,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/03/2018
No after-sales service, it's really a shame... A problem with a delivered product, which can happen but impossible to get information on the procedure to follow. A bit complicated when doing e-commerce!!
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Response from HawaiiSurf
Hello,
we are reachable by phone, but also and especially for a manufacturing problem by email and FB messenger allowing you to send us photos.
We have no message on these two regarding a manufacturing problem with your 686 belt (we have noted your complementary product review to this one) the procedure to follow is described in the corresponding tab "Warranty & SAV" in the bottom menu of the site.
This makes me question since we have no request from you before this review, how did you come to this conclusion about customer service and the procedure to follow, which is written in black and white without even having to contact us even if it is always better and welcome in the context of an after-sales service.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/02/2018
2 to encourage them...
I'm trying to support the little boxes... But there is still work to be done... It's not very square yet
10 days after the announced delivery date... Still no news
No response to emails
Very very complicated to reach customer service... Who tells me they can no longer find the ordered item
No one is friendly and a refund in the process
I think I just had bad luck
I will still try again
Cyril
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Response from HawaiiSurf
Hello,
We are sorry for your purchase, indeed there was a lack of feedback on your order regarding preparation and customer service, we should have gotten back to you before the opposite became necessary.
Fortunately, this is not a generality, however some orders sometimes escape our attention.
We apologize once again for your order, we would have liked, like you, for you to enjoy your ski shoes, we thank you for your indulgence and understanding and hope to see you again on the site or in store!
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2018
Quick shipping
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2018
I went to pick up the product as stated 3 hours after my order, it was not ready. I had to wait an hour as the preparer was busy with other tasks phone sales.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2018
Clear site, quality products, very competitive prices.
However, delivery time not respected (ordered before 3 PM for next day delivery. Package received 3 days later)
Very light packaging (a simple cardboard around a snowboard, no protection)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2018
package finally received not without complications!!! boots conform to what was expected
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2018
I give 3 stars for the unreachability of the order tracking service. No response via Messenger and email. Unreachable by phone. Too bad because the package finally arrived on time despite a late shipment. Your carrier DPD is very efficient.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2018
was supposed to be delivered on February 1 or February 2 but not yet received I was supposed to leave for a snow weekend, too bad :(
I still haven't received my bindings, I'm still waiting for them
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