Customer reviews of HawaiiSurf

9,4 /10

Based on 10 177 published reviews

5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié

Published on 28/03/2019 à 15h48 following a purchase from 26/03/2019

Very pleased! Top top top

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Acheteur Vérifié

Published on 28/03/2019 à 10h35 following a purchase from 23/03/2019

The site is good, but as a beginner, I went directly to the store. So the 5 stars are for the welcome and advice from the seller. I was also able to try different longboards. Top notch.

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Acheteur Vérifié

Published on 28/03/2019 à 07h39 following a purchase from 23/03/2019

Real good promotions available both on the site and in the store.

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Acheteur Vérifié

Published on 27/03/2019 à 14h13 following a purchase from 20/03/2019

Perfect transaction

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Acheteur Vérifié

Published on 26/03/2019 à 23h18 following a purchase from 21/03/2019

Everything is perfect except for the included brakes that are missing. I don't need them but still. Otherwise, it's perfect haha.

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Acheteur Vérifié

Published on 26/03/2019 à 16h19 following a purchase from 18/03/2019

Interesting if one wishes to place an order for streetwear clothing etc

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Acheteur Vérifié

Published on 25/03/2019 à 23h41 following a purchase from 21/03/2019

The site is perfect, I love it, but Chronopost is less so... they left a notice because they couldn't take the elevator to go upstairs (they didn't bother to ring the intercom), so I paid €10 for fast delivery to receive it 3 days after the order at a pickup point...

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Acheteur Vérifié

Published on 25/03/2019 à 23h34 following a purchase from 21/03/2019

Great choice, punctual.

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Acheteur Vérifié

Published on 25/03/2019 à 18h27 following a purchase from 23/03/2019

Very good welcome and good advice.

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Acheteur Vérifié

Published on 25/03/2019 à 13h53 following a purchase from 23/03/2019

Hyper professional advice without pushing to buy the most expensive products.
Next time I need to change my board, I'll go back to Hawaii Surf!

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Acheteur Vérifié

Published on 25/03/2019 à 13h40 following a purchase from 23/03/2019

We went to the store to buy a pair of quads and a pair of rollers. We were very well received and very well informed. We spent more than 2 hours in the store and did not feel out of place for a moment. We also learned a lot about roller skating. Very good experience.

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Acheteur Vérifié

Published on 25/03/2019 à 12h56 following a purchase from 23/03/2019

Perfect

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Acheteur Vérifié

Published on 25/03/2019 à 12h54 following a purchase from 20/03/2019

Product received faster than expected, in great condition despite the packaging box being very damaged. The board is great, not tested yet but can't wait to do so.

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Acheteur Vérifié

Published on 25/03/2019 à 07h37 following a purchase from 17/03/2019

The site is functional and very practical with great offers. However, it's a shame that I never received any SMS or even an email confirming that my order had arrived...

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Acheteur Vérifié

Published on 24/03/2019 à 15h41 following a purchase from 17/03/2019

Good site quality products and easy returns if needed

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Acheteur Vérifié

Published on 24/03/2019 à 10h12 following a purchase from 17/03/2019

Very satisfied. A company I would recommend to my friends

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Acheteur Vérifié

Published on 24/03/2019 à 06h14 following a purchase from 17/03/2019

Fast and efficient

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Acheteur Vérifié

Published on 24/03/2019 à 02h08 following a purchase from 17/03/2019

Fast delivery, the items could however be better packaged.

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Acheteur Vérifié

Published on 23/03/2019 à 13h18 following a purchase from 17/03/2019

Impeccable service! Product is in shape, sent quickly, well packaged. Helpful and attentive staff, very efficient :-)!

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Acheteur Vérifié

Published on 23/03/2019 à 13h11 following a purchase from 20/03/2019

Order as described, very fast delivery and information at every step: it's perfect

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Acheteur Vérifié

Published on 23/03/2019 à 12h55 following a purchase from 19/03/2019

Qualified staff, large stock with cutting-edge products. In short, the best for sliding sports at the gates of Paris (including for sea surfing with a real dedicated range). Not to mention the excellent atmosphere that prevails in this shop. Thank you very much and well done!

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Acheteur Vérifié

Published on 23/03/2019 à 12h45 following a purchase from 21/03/2019

Delivery as described and on time!

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Acheteur Vérifié

Published on 23/03/2019 à 08h31 following a purchase from 17/03/2019

very happy delivered on time

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Acheteur Vérifié

Published on 22/03/2019 à 20h31 following a purchase from 17/03/2019

Super quality

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Acheteur Vérifié

Published on 22/03/2019 à 09h27 following a purchase from 07/03/2019

My order was sent to another customer

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Response from HawaiiSurf Published on 30/03/2019

Hello,
We sincerely apologize for the delivery delay due to this issue.
We indeed had an error on a shipment, the board being the last in stock at the time of your purchase, we ordered a board from the brand to send it to you.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 21/03/2019 à 20h04 following a purchase from 16/03/2019

Good site

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Acheteur Vérifié

Published on 21/03/2019 à 19h59 following a purchase from 17/03/2019

quality service

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Acheteur Vérifié

Published on 21/03/2019 à 15h29 following a purchase from 16/03/2019

Fast shipping, top merchandise, can't wait to get back on quads... 30 years later! Thank you Hawaii Surf

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Acheteur Vérifié

Published on 21/03/2019 à 15h26 following a purchase from 17/03/2019

Always so satisfied since I bought my first snowboard 30 years ago!!

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Acheteur Vérifié

Published on 21/03/2019 à 08h50 following a purchase from 13/03/2019

Perfect, order as described delivered before the indicated date (just a pity not to have received a notification from the carrier). Packaging was great, nothing to say.

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Acheteur Vérifié

Published on 19/03/2019 à 20h27 following a purchase from 15/03/2019

Very professional and efficient

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Acheteur Vérifié

Published on 19/03/2019 à 20h27 following a purchase from 15/03/2019

Well designed, unfortunately not all accessories are available and sizes are often out of stock for roller types (FR igor)

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Acheteur Vérifié

Published on 19/03/2019 à 17h32 following a purchase from 12/03/2019

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Acheteur Vérifié

Published on 19/03/2019 à 09h14 following a purchase from 10/03/2019

Fast order and delivery, careful packaging of items, nothing to complain about.

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Acheteur Vérifié

Published on 19/03/2019 à 07h08 following a purchase from 13/03/2019

Very good price

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Acheteur Vérifié

Published on 18/03/2019 à 18h21 following a purchase from 14/03/2019

Ultra fast delivery, top products!

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Acheteur Vérifié

Published on 18/03/2019 à 15h39 following a purchase from 04/03/2019

1st order received in 24 hours (with extra charge)
Very satisfied.

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Acheteur Vérifié

Published on 18/03/2019 à 11h57 following a purchase from 11/03/2019

Fast and reliable. But product descriptions are missing on some items.

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Acheteur Vérifié

Published on 18/03/2019 à 11h11 following a purchase from 10/02/2019

Nothing to report, I recommend, fast delivery.

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Acheteur Vérifié

Published on 17/03/2019 à 18h53 following a purchase from 09/03/2019

I bought skis, I received them 3 days later, in good packaging, well done, I recommend this site

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