Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2018
Very good. I found the shoes I was looking for at a great price
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2018
SUPER
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2017
Great choice. Speed!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2017
Good site... Good advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2017
Package arrived on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2017
I was recommended and I will do the same ;)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2017
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2017
Very good seller!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2017
Rich (many references). Interesting prices. High shipping costs (no way to reduce or eliminate them when ordering multiple products, for example). A bit far to pick up the order in store (even though I did it...)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2017
Very good choice and more than reasonable prices. Fast shipping. Customer service easily reachable and very accommodating. I highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2017
I am fully satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2017
I am fully satisfied with my order, the speed of preparation and shipping. Indeed, I ordered before 3 PM one day and the next morning my package had arrived. Thank you for everything and good luck. Happy New Year to the whole Hawaii Surf team. Julien Lefere
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2017
Very good delivery, but very difficult to reach a seller by phone. Seba fr1 80 good, but no quality control, the inner rivets not deburred tore the boot on the first outing, the back pull tab of the boot was unstitched upon delivery. Disappointing, progress to be desired. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2017
Important choice of equipment, ultra-fast delivery time! Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2017
Speed of delivery. Product conforms to the photos.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2017
In every way conforms to the order and the website. I am very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2017
The site as well as the store and its sellers, perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2017
Order conforms to the images on the site and speed of shipping and good customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2017
Excellent Fix!!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2017
Perfect. Delivery the day after the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2017
Very satisfied with the quality of the service and the welcome from the team. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2017
Wide choice on the site and if needed, possibility to exchange in store with advice from the sellers.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2017
Great site ;)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2017
Nothing to say except perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Hawaii Surf informed me of a defect in my product and replaced it with a higher-end product for the same price. Thank you Hawaii Surf!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2017
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2017
Good site, I recommend it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2017
super shop
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2017
Simple, fast, efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2017
SUPER ORDER COMPLIANT AND DELIVERED SUPER FAST NOTHING TO REPORT WILL BE VERY GOOD FOR THE DECORATION
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2017
Very good, very fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2017
Difficulties printing gift vouchers
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2017
delivery on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2017
item compliant with my order and delivered quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2017
Magical
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2017
Delivery on Tuesday, after many searches for the package in different relays, package finally recovered on Saturday! Daloz relay in Drancy: not very friendly and uncooperative if there is a problem
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Response from HawaiiSurf
Hello Sir,
We would like to sincerely apologize, our partner DPD who handles deliveries in relay points can sometimes cause problems.
The relay points are independent and can refuse packages at their discretion, if it is a package that is too large or simply if the relay has no more space or is not open, the delivery is postponed.
The relay points are just relays, DPD cannot be held responsible for their service and likewise for us. As everywhere, it happens to encounter unfriendly people.
We hope to count you among our customers despite this unfortunate incident.
Have a pleasant end of the year.
Best regards
Kevin VPC
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2017
Very reactive. Super fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2017
GOOD BUT NOT EASY TO GET IN TOUCH
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2017
perfect very fast service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/12/2017
One of the worst ordering experiences in a long time on the net. I was supposed to receive my order on December 8 or 9 and on the 10th it still hadn't been posted and was still awaiting processing. I sent an email, no response, then a second. No response, then a third... still no response!
I tried to call 10, 15, 20 times at least but the 'press 4 for your orders' never answered. Then the phone line was completely cut off.
After insane persistence and finally asking for another service, I managed to get someone who took my request into account. My order was apparently blocked, my emails never received ...!!? That's a lot after all. I finally received my items quite quickly but one t-shirt is too big and I don't even dare to return it for fear of never seeing it again. Bad bad experience.
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Response from HawaiiSurf
Hello Sir,
We would like to apologize for this lamentable experience at HAWAIISURF.
You see, our VPC service only has 2 employees who are responsible for answering emails, calls, checking and shipping about a hundred orders for this holiday period and processing returns.
We do our best but unfortunately when we are on the line with one customer we cannot take another at the same time; the lines are therefore easily occupied.
For faster processing, it is preferable to contact us by phone as we have a lot of emails to handle, by phone it’s direct, provided you manage to reach us on the first try or otherwise via the Messenger application on Facebook where we sometimes respond even outside of our working hours.
It is true that there was also a day when the line was completely cut off but no one is infallible, we quickly contacted technicians to resolve this issue.
It seems that you had a lot of bad luck with this order but you can definitely return your product for an exchange or a refund, they are generally processed within 24-48 hours after receipt and refunds are received within 10 working days.
You have a period of 100 days to return your products so we hope you will overcome your fear to try the quality of HAWAIISURF's customer service and let us make it up to you for this series of complications.
Have a pleasant end of the year.
Best regards
Kevin VPC
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