Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2024
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2024
Ultra-fast shipping, well-protected skateboard, the shop is a major reference in the field of sliding sports in general (skate, surf), always a wide choice, I admit I get a bit lost, I will return without hesitation, thanks to the whole team, I recommend this ultra-professional shop.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2024
Very good shopping experience with Hawaii surf. Efficient customer service and fast shipping/receipt of the order. Thank you to them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2024
Top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2024
Very satisfied with the speed of shipping and the product received. I highly recommend and will continue to be a customer for my next decks. Thank you again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2024
Fast shipping, product well packaged. The only downside, one of the products in my order was out of stock, however, customer service was super responsive with an express refund and a commercial gesture. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2024
perfect high
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2024
Ultra-fast delivery, compliant products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2024
Very pleasant site. Secure and very fast order. Top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2024
Fast delivery, very good order. Pleasant material.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2024
I ordered a pair of Dalbello Lupo ski boots. Ordered on Sunday evening, received on Tuesday at the pickup point. Product as described, everything was perfect on my side.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2024
Very pleasant, competent, and available staff! Bravo, keep it up!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2024
Competent after-sales service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2024
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2024
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2024
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2024
Excellent!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2024
Excellent price, very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2024
Great, my skateboard arrived on time and well packaged. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2024
Very responsive customer service and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2024
Order compliant and fast shipping.
Serious shop
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2024
Very good and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2024
Super fast and careful shipping, great work, like previous times.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2024
Top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2024
Delivered on time. Package well packaged. Competitive price.
No issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2024
Top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2024
Everything went very well and efficiently! Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2024
Order received very quickly, unfortunately the item was too big and I had to return the product which was refunded immediately.
Nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2024
Fast shipping, very competitive price, perfect!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2024
-
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/02/2024
Easy, deadline respected, order tracking very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2024
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2024
Shop still as cool as in my childhood, thank you.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/02/2024
1 spray out of 2 received. The package was dropped in the mailbox with no possibility to check the package upon delivery and as stated in the tracking email: it is imperative to check the package upon delivery and to refuse delivery in case of doubts. No complaint can be taken into account without respecting this instruction.
I find it frustrating because in this case, the postman put the package directly in the mailbox which is at the beginning of the dead end. I was therefore unable to check the package. I would have appreciated having another option to make a complaint.
An error can also be made on your part. It is essential from my point of view to put oneself in the customer's shoes and to have flexibility and several options for complaints.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2024
Product in accordance with the order and received on time in good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2024
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2024
Fast delivery and product conforms to my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2024
Very good communication with customer service and very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2024
Very good. I placed an order that I had to return (size too small).
The delivery, return, and refund were managed within a week. I highly recommend this very serious site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2024
Quality product (but not yet tested under normal ocean use conditions) and fast and careful shipping.
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