Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 4 and 5 stars

A

Acheteur Vérifié

Published on 22/03/2023 à 13h56 following a purchase from 10/03/2023

Many choices and easy access

Translated reviews

Response from HawaiiSurf Published on 26/05/2023

Hello, We are delighted that you like your items. Have a great day and a good weekend. See you soon, Cécilia from Hawaiisurf

A

Acheteur Vérifié

Published on 22/03/2023 à 13h04 following a purchase from 12/03/2023

Good price, efficient customer service, delivery ok, nothing to say, I recommend

Translated reviews

Response from HawaiiSurf Published on 26/05/2023

Hello, The entire Hawaiisurf team is delighted that you like your order. Hoping to see you again soon! I wish you a beautiful day. Cécilia from Hawaiisurf

A

Acheteur Vérifié

Published on 21/03/2023 à 19h52 following a purchase from 06/03/2023

Very fast and efficient. Nothing to say

Translated reviews

Response from HawaiiSurf Published on 26/05/2023

Hello, Thank you for your feedback. Have a pleasant day and a good weekend. See you soon, Cécilia from Hawaiisurf

A

Acheteur Vérifié

Published on 19/03/2023 à 22h18 following a purchase from 09/03/2023

I am very satisfied

Translated reviews

Response from HawaiiSurf Published on 25/05/2023

Hello, I am glad that your sweatshirt suits you. I wish you a very good day. Cécilia from Hawaiisurf

A

Acheteur Vérifié

Published on 16/03/2023 à 17h17 following a purchase from 06/03/2023

Very functional site, as well as customer service, speed for delivery, items conform to descriptions.

Translated reviews

Response from HawaiiSurf Published on 25/05/2023

Hello, The entire Hawaiisurf team is delighted that you like your order. Have a great day. See you soon, Cécilia from Hawaiisurf

A

Acheteur Vérifié

Published on 15/03/2023 à 07h09 following a purchase from 27/02/2023

Very fast delivery. Great goods. Happy to order again

Translated reviews

Response from HawaiiSurf Published on 15/03/2023

Hello, All the Hawaiisurf team is happy that you enjoyed your order. Have a nice day. See you soon Tom from Hawaiisurf

A

Acheteur Vérifié

Published on 14/03/2023 à 09h38 following a purchase from 27/02/2023

Great service! Thank you!

Translated reviews

Response from HawaiiSurf Published on 15/03/2023

Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf

A

Acheteur Vérifié

Published on 09/03/2023 à 18h56 following a purchase from 27/02/2023

A problem with the delivery. They were very responsive to remedy the issue through another channel.

Translated reviews

Response from HawaiiSurf Published on 15/03/2023

Hello, We are delighted that our service met your expectations. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf

A

Acheteur Vérifié

Published on 09/03/2023 à 18h55 following a purchase from 26/02/2023

Fast and precise delivery, good price at a fair price

Translated reviews

Response from HawaiiSurf Published on 15/03/2023

Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon Tom from Hawaiisurf

A

Acheteur Vérifié

Published on 09/03/2023 à 16h45 following a purchase from 27/02/2023

Excellent, very happy with the fast delivery in less than 3 days and as a gift a cover for the snowboard ordered, I recommend this store, thank you again

Translated reviews

Response from HawaiiSurf Published on 15/03/2023

Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf

A

Acheteur Vérifié

Published on 08/03/2023 à 11h07 following a purchase from 21/02/2023

Thank you, order arrived very quickly

Translated reviews

Response from HawaiiSurf Published on 15/03/2023

Hello, We are delighted that your pair of Black Crows skis suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf

A

Acheteur Vérifié

Published on 03/03/2023 à 18h59 following a purchase from 17/02/2023

Perfect, compliant and fast!!! I recommend!!

Translated reviews

Response from HawaiiSurf Published on 15/03/2023

Hello, We are delighted that your Patagonia fleece suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf

A

Acheteur Vérifié

Published on 26/02/2023 à 10h18 following a purchase from 14/02/2023

a good site

Translated reviews

Response from HawaiiSurf Published on 15/03/2023

Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf

A

Acheteur Vérifié

Published on 25/02/2023 à 13h21 following a purchase from 12/02/2023

I am very satisfied with the skis and the mounting of the bindings. The shipment of my order was very fast!

Translated reviews

Response from HawaiiSurf Published on 15/03/2023

Hello, We are delighted that your ski pack suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf

A

Acheteur Vérifié

Published on 25/02/2023 à 13h20 following a purchase from 16/02/2023

I only give 4 stars because of the delivery that was announced to us by the carrier and was not respected

Translated reviews

Response from HawaiiSurf Published on 15/03/2023

Hello, We are sorry again that the carrier did not meet its commitments. Following our phone discussion, we have reported the information to the carrier. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf

A

Acheteur Vérifié

Published on 25/02/2023 à 09h43 following a purchase from 13/02/2023

Fast service and nice skate!

Translated reviews

Response from HawaiiSurf Published on 15/03/2023

Hello, All the Hawaiisurf team is happy that you enjoyed your order. Have a nice day. See you soon Tom from Hawaiisurf

A

Acheteur Vérifié

Published on 20/02/2023 à 11h00 following a purchase from 06/02/2023

Fast delivery!

Translated reviews

Response from HawaiiSurf Published on 15/03/2023

Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf

A

Acheteur Vérifié

Published on 20/02/2023 à 08h42 following a purchase from 04/02/2023

Super fast delivery

Translated reviews

Response from HawaiiSurf Published on 15/03/2023

Hello, We are delighted that your Dalbello shoes suit you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Tom from Hawaiisurf

A

Acheteur Vérifié

Published on 19/02/2023 à 16h07 following a purchase from 10/02/2023

Very good

Translated reviews

Response from HawaiiSurf Published on 15/03/2023

Hello, We are delighted that your bindings suit you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Tom from Hawaiisurf

A

Acheteur Vérifié

Published on 19/02/2023 à 10h59 following a purchase from 04/02/2023

Good products at an interesting price (didn't see cheaper elsewhere for the item purchased during my research).

Translated reviews

Response from HawaiiSurf Published on 15/03/2023

Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf

A

Acheteur Vérifié

Published on 19/02/2023 à 10h25 following a purchase from 04/02/2023

Everything went perfectly, I would have liked a little note on the choice of equipment

Translated reviews

Response from HawaiiSurf Published on 15/03/2023

Hello, We are delighted that your order suits you. Our team of experts is available from Monday to Friday from 9 am to 1 pm and from 2 pm to 6 pm to advise you. You can reach them at 05 33 78 06 00 or by email at: [email protected] Next time, don't hesitate to contact us for personalized advice! The entire Hawaiisurf team wishes you a good day, Tom from Hawaiisurf

A

Acheteur Vérifié

Published on 19/02/2023 à 09h50 following a purchase from 04/02/2023

Fast shipping and good prices.
Highly recommended online store!
Rocco

Translated reviews

Response from HawaiiSurf Published on 15/03/2023

Hello, The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf

A

Acheteur Vérifié

Published on 19/02/2023 à 09h35 following a purchase from 04/02/2023

Great

Translated reviews

Response from HawaiiSurf Published on 15/03/2023

Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf

A

Acheteur Vérifié

Published on 17/02/2023 à 19h14 following a purchase from 08/02/2023

Order processed and shipped very quickly. Nothing to complain about.

Translated reviews

Response from HawaiiSurf Published on 15/03/2023

Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Tom from Hawaiisurf

A

Acheteur Vérifié

Published on 16/02/2023 à 17h18 following a purchase from 07/02/2023

Fast, good price!

Translated reviews

Response from HawaiiSurf Published on 15/03/2023

Hello, We are delighted that your Dalbello shoes suit you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf

A

Acheteur Vérifié

Published on 16/02/2023 à 16h14 following a purchase from 06/02/2023

Everything perfect

Translated reviews

Response from HawaiiSurf Published on 23/02/2023

Hello, Thank you for your order. We are pleased that the Millet shoes meet your expectations. We wish you a good day. See you soon, Cécilia from Hawaiisurf

A

Acheteur Vérifié

Published on 16/02/2023 à 14h22 following a purchase from 07/02/2023

Great products, delivered the next day, perfect as always.

Translated reviews

Response from HawaiiSurf Published on 23/02/2023

Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. See you soon, Cécilia from Hawaiisurf

A

Acheteur Vérifié

Published on 15/02/2023 à 11h04 following a purchase from 01/02/2023

Great, Cécilia from customer service was responsive and efficient, thanks to her!!

Translated reviews

Response from HawaiiSurf Published on 23/02/2023

Hello, Thank you for your purchase! See you very soon. Cécilia from Hawaiisurf

A

Acheteur Vérifié

Published on 14/02/2023 à 14h44 following a purchase from 31/01/2023

very well designed site, very fast delivery and the quality of the ordered poncho is impeccable, I am always so delighted with my purchases with you

Translated reviews

Response from HawaiiSurf Published on 23/02/2023

Hello, We are delighted that your poncho suits you. Have a nice day. See you soon, Cécilia from Hawaiisurf

A

Acheteur Vérifié

Published on 14/02/2023 à 13h27 following a purchase from 31/01/2023

Very good reception on the phone, I was very well informed, delivery time respected and fast, in short as good as it was 36 years ago with online sales in addition

Translated reviews

Response from HawaiiSurf Published on 23/02/2023

Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. See you soon, Cécilia from Hawaiisurf

A

Acheteur Vérifié

Published on 13/02/2023 à 12h55 following a purchase from 02/02/2023

Perfect

Translated reviews

Response from HawaiiSurf Published on 23/02/2023

Hello, The entire Hawaiisurf team is delighted that you like it and thanks you. Have a nice day. See you soon, Cécilia from Hawaiisurf

A

Acheteur Vérifié

Published on 12/02/2023 à 11h44 following a purchase from 28/01/2023

Very good, fast shipping, beautiful shoes

Translated reviews

Response from HawaiiSurf Published on 23/02/2023

Hello, We are delighted that you like your shoes. Have a nice day. Thank you and see you soon! Cécilia from Hawaiisurf

A

Acheteur Vérifié

Published on 11/02/2023 à 19h44 following a purchase from 01/02/2023

Good

Translated reviews

Response from HawaiiSurf Published on 23/02/2023

Hello, The entire Hawaiisurf team thanks you for your order and hopes to see you again soon! Have a nice day. Cécilia from Hawaiisurf

A

Acheteur Vérifié

Published on 11/02/2023 à 14h04 following a purchase from 24/01/2023

Super top I recommend ++++
Team attentive and competent.
Super service

Translated reviews

Response from HawaiiSurf Published on 23/02/2023

Hello, We are delighted that your ski shoes suit you. Have a nice day. See you soon, Cécilia from Hawaiisurf

A

Acheteur Vérifié

Published on 09/02/2023 à 05h31 following a purchase from 26/01/2023

Fast order

Translated reviews

Response from HawaiiSurf Published on 23/02/2023

Hello, The entire Hawaiisurf team thanks you for your purchases and hopes to see you again soon. Have a nice day. See you soon, Cécilia from Hawaiisurf

A

Acheteur Vérifié

Published on 05/02/2023 à 13h38 following a purchase from 21/01/2023

Impeccable

Translated reviews

Response from HawaiiSurf Published on 23/02/2023

Hello, We are delighted that your order suits you. Have a nice day. See you soon, Cécilia from Hawaiisurf

A

Acheteur Vérifié

Published on 04/02/2023 à 15h05 following a purchase from 17/01/2023

No problems on the site, I recommend! I don't give 5 stars because it is said to be delivered in 48 hours and I received it in a week.

Translated reviews

Response from HawaiiSurf Published on 23/02/2023

Hello, Thank you for ordering your snowboard on our site. The announced delivery time of 48 hours applies to shipments entrusted to GLS, which handles "standard" packages. The delivery of snowboards requires a specialized carrier for fragile and bulky packages. According to our general sales conditions, this type of package is delivered within 4 to 7 working days depending on your location. I remain available via your customer area for more information. See you soon! Cécilia from Hawaiisurf

A

Acheteur Vérifié

Published on 02/02/2023 à 12h06 following a purchase from 19/01/2023

Product meets expectations. Delivery time respected, impeccable condition of the package.

Translated reviews

Response from HawaiiSurf Published on 23/02/2023

Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Cécilia from Hawaiisurf

A

Acheteur Vérifié

Published on 02/02/2023 à 07h05 following a purchase from 11/12/2022

Perfect
On time
Missing a screw to change the wheel with the brake. (Problem comes from Rollerblade)
Hawai Surf did what was necessary very quickly..!
Bravo and thank you

Translated reviews

Response from HawaiiSurf Published on 23/02/2023

Hello, I sincerely thank you for taking the time to share your experience with us. We are delighted that our customer service was able to satisfy you quickly. :) See you soon! Have a very nice day. Cécilia from Hawaiisurf

A

Acheteur Vérifié

Published on 01/02/2023 à 15h05 following a purchase from 21/01/2023

everything is satisfactory

Translated reviews

Response from HawaiiSurf Published on 23/02/2023

Hello, First of all, thank you for choosing Hawaiisurf to order your gloves. Would you have more information to share with us in order to best meet your expectations? While waiting for your response, I wish you a very nice day. Cécilia from Hawaiisurf