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G
Rating: 5 out of 5
Perfect
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 2, 4 and 5 stars
Reset filtersJ
Rating: 5 out of 5
Shoes delivered very quickly
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E
Rating: 5 out of 5
Fast delivery, customer service answered my questions, they are top at Hawaiisurf
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A
Rating: 5 out of 5
Reliable, serious and efficient site that I highly recommend! Secured transaction, very fast and careful order preparation and delivery. The skimboard was very well packaged, we received it 3 days after the order. Top top top!
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A
Rating: 5 out of 5
Fast shipping and good communication, very satisfied!
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D
Rating: 5 out of 5
Pair delivered within the indicated deadlines
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K
Rating: 5 out of 5
Everything went very well
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C
Rating: 5 out of 5
PERFECT
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R
Rating: 5 out of 5
Delivery was compliant and fast, nothing to complain about.
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M
Rating: 5 out of 5
Fast delivery and perfect item, very well packaged. Very satisfied. I recommend
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A
Rating: 5 out of 5
Fast shipping, easy communication with sellers and the staff is friendly and helpful
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P
Rating: 5 out of 5
Nothing to report, efficient
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P
Rating: 5 out of 5
Order received very quickly on time, product undamaged
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N
Rating: 5 out of 5
received super fast, thank you
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N
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Perfect
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D
Rating: 5 out of 5
the site is well made and I found it easily
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P
Rating: 5 out of 5
nothing to report!
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C
Rating: 5 out of 5
Super good and very fast
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E
Rating: 5 out of 5
super professional site, needed additional information for a bodyboard cover, the person went to verify and gave me the info quickly, what else, top
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M
Rating: 4 out of 5
10 days of waiting without information or tracking number between the payment of the order and the day of its preparation, which made me doubt the seriousness of the site.
Good surprise afterwards: I recommend.
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Good surprise afterwards: I recommend.
J
Rating: 5 out of 5
I had placed a first order that could not be shipped due to lack of stock, I was immediately informed of the situation and the refund was processed quickly. I placed another order for a similar item that I received in a few days. The item completely meets my expectations and I positively value the purchasing process as well as the information received between the order placement and its delivery. In the future, I will not hesitate to place new orders. I specify that I reside in Spain. I therefore highly recommend the Hawaii Surf site
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V
Rating: 5 out of 5
Very fast delivery
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M
Rating: 4 out of 5
Good
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E
Rating: 5 out of 5
fast shipping and product in good condition.
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P
Rating: 5 out of 5
Very good
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E
Rating: 4 out of 5
Good products but slow and chaotic delivery although expensive.
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L
Rating: 4 out of 5
More items with more specific choices.
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S
Rating: 5 out of 5
Very fast shipping of my surfboard!
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A
Rating: 5 out of 5
Order received within the estimated time, product compliant, it was the only site that had it in stock and at unbeatable price!
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L
Rating: 5 out of 5
Perfect! Nothing to report
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P
Rating: 5 out of 5
Perfect!
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J
Rating: 2 out of 5
Hello, on the skateboard, nothing to say, however I had chosen express delivery at €20, and I received my package with standard delivery. I called the sales service who told me they would refund the shipping costs but nothing has been done. It's been 10 days, so maybe they are just very slow, if nothing changes, it will be close to a scam.
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Response from HawaiiSurf
Hello Jordan, We confirm that the refund for the express shipping costs has indeed been processed today to your original payment method. According to your bank, the amount will be visible in your account within 48 to 72 business hours. We apologize for this delay and remain at your disposal for any other questions. Have a nice day,
L
Rating: 5 out of 5
Fast delivery, the contents of the package are intact.
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C
Rating: 5 out of 5
Perfect
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H
Rating: 5 out of 5
Fast shipping
Impeccable packaging
Top products
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Impeccable packaging
Top products
M
Rating: 2 out of 5
Delivery takes more than 25 days, the cap arrives deformed
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S
Rating: 2 out of 5
Box arrived in a terrible state and of course the skateboard inside, poorly protected was damaged
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C
Rating: 4 out of 5
Good quality and received quickly but tracking not very detailed
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A
Rating: 2 out of 5
I am still missing a part of my order.
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