Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
Fast shipping a week before Christmas, received in 48h ...great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
Very good! Good product, low price, fast delivery....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
Easy order to place
However, lack of information on the number of wheels when choosing the product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
Excellent welcome on the phone. Everything was put in place to manage my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2019
PERFECT AND VERY FAST DELIVERY
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2019
Top site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
Top-notch and on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
Top product, perfect delivery and excellent customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2019
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
Fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2019
best price of my search that day, same item and same brand
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/11/2019
Received today 18/12/19 the package ordered since 25/11/2019. The tennis of the Quad rollers arrived dirty and in addition I had to pay the delivery person an additional 30.72€ of Igic (Canarian VAT and Customs) after having paid 20% VAT on the purchased product (see invoice). I had a confirmed price with transport of 193€ and now I had to pay an additional 30.72€. Not at all satisfied with the service received. I hope that I will be reimbursed for the additional fees I had to pay. Awaiting your response. Regards.
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Response from HawaiiSurf
Hello, Indeed as announced at the time of ordering a Quad pack assembly takes longer than a classic order preparation. Adding in a delivery to the Canary Islands, and customs clearance takes inevitably longer than a classic shipment... The sneakers may show signs of handling due to assembly. The shipping costs of your order were waived, with a 30% overall discount on your purchase, and the tax corresponding to a little more than the fees requested upon receipt has been refunded via the payment method of your purchase.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
Just as well done Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Perfect. Package received the day after the order.
Product as described
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2019
Top!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
product corresponding to the photo, delivery time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
Very fast and careful shipping. Items as described. Nothing to complain about.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
Hello,
Nothing to complain about, price and products are perfect.
Fast delivery.
I highly recommend this store.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
Order packaged correctly and received after two days as announced on the site even though it's a busy period for all resellers but hawaiisurf shows efficiency and speed. Products conform to their descriptions. Keep it up, I would recommend...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2019
Damaged package...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
Order received quickly, conforms to the description and quality material.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
fast, perfect communication, no issues.
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2019
Super fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2019
25 YEARS THAT I HAVE BEEN SHOPPING IN THIS TOP LEVEL SHOP WITH A VERY LARGE CHOICE OF GEAR AT VERY GOOD PRICES
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Very happy with the product and the delivery time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2019
Everything is in order thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2019
Impeccable and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2019
Great contact and advice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2019
Good site!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2019
Product conforms to the photo, very good quality, delivery respected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
Very good price and shipping times as promised (free shipping is nice!).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
Very good! Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2019
Perfect perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2019
Well-designed site, readable and clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2019
Top!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2019
Extremely professional and responsive shop!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2019
Very good
Well received
Quality product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/10/2019
Very satisfied with the site and the representatives because after a few hiccups everything got back on track.
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