HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Very responsive customer service following a request.
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Response from HawaiiSurf
Thank you Lise for this feedback! We hope the new item you received will suit you :) Happy skating and see you very soon at HawaiiSurf!
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Christian X.
Rating: 5 out of 5
following a purchase from 29/01/2025
Very good
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Response from HawaiiSurf
Thank you Christian for this feedback :) Very good product choice... see you soon on HawaiiSurf and happy skating to you!
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Arnaud L.
Rating: 5 out of 5
following a purchase from 04/02/2025
very fast delivery
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Response from HawaiiSurf
Great, thank you Arnaud! Hoping to see you soon on HawaiiSurf :)
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Charles S.
Rating: 5 out of 5
following a purchase from 28/01/2025
Very nice team and super prices!
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Response from HawaiiSurf
Thank you Charles for this feedback, looking forward to seeing you again at HawaiiSurf :)
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Benjamin D.
Rating: 5 out of 5
following a purchase from 31/01/2025
Very good advice and attentive to constraints
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Response from HawaiiSurf
Thank you Benjamin for this feedback, very very good purchase! Hoping the equipment gives you good sensations :) See you next time at HawaiiSurf!
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Mickael M.
Rating: 5 out of 5
following a purchase from 25/01/2025
I placed an order online to pick up my order in the 14th, superb experience, very competent staff, I bought Wax online and then a surf skate on site with very good advice.
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Response from HawaiiSurf
Thank you Mickael for this feedback! We will pass the message to Romain at our Paris store :) Very happy to have been able to satisfy you. See you soon at HawaiiSurf and ... happy sliding!
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Patrick P.
Rating: 5 out of 5
following a purchase from 30/01/2025
fast order processing and delivery
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Response from HawaiiSurf
Thank you Patrick for this feedback! Hoping your item brings you satisfaction :) See you soon on HawaiiSurf!
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Charlotte L.
Rating: 5 out of 5
following a purchase from 30/01/2025
Super site, fast and efficient! good product, very good customer service when I had to exchange my pair of boots that were too small for a larger one.
Very good email exchanges with Juliette! Super I recommend!
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Pascale D.
Rating: 5 out of 5
following a purchase from 27/01/2025
Good responsiveness of the site, when DPD delivery people don't bother to come to your home.
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Response from HawaiiSurf
Thank you Pascale for taking the time to share your opinion! Sorry again for the inconvenience caused by the carrier. Hoping the equipment suits you! See you soon at HawaiiSurf and ... happy sliding!
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Tom G.
Rating: 5 out of 5
following a purchase from 20/01/2025
Fast and efficient.
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Response from HawaiiSurf
Thank you Tom for your feedback and your trust! We remain available if needed :) See you soon at HawaiiSurf and ... happy sliding!
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Anne S.
Rating: 5 out of 5
following a purchase from 19/01/2025
Website very easy to use and delivery was quick.
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Response from HawaiiSurf
Thanks Anne for your feedback! Hope you're happy with your purchase, see you soon on HawaiiSurf :)
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Régis F.
Rating: 5 out of 5
following a purchase from 20/01/2025
Good price and fast delivery
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Response from HawaiiSurf
Thank you Régis for this feedback and see you soon on HawaiiSurf!
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Pierre L.
Rating: 5 out of 5
following a purchase from 18/01/2025
Fast delivery
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Response from HawaiiSurf
Thank you Pierre for this feedback, see you very soon on HawaiiSurf!
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Sergio M.
Rating: 5 out of 5
following a purchase from 23/01/2025
Immediate, thank you very much!
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Response from HawaiiSurf
Thank you Sergio and see you very soon at HawaiiSurf!
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Nicolas G.
Rating: 5 out of 5
following a purchase from 21/01/2025
super price and fast shipping
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Response from HawaiiSurf
Thank you Nicolas for this feedback, we are waiting for the photo with the item ;) See you soon at HawaiiSurf!
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Christian K.
Rating: 5 out of 5
following a purchase from 20/01/2025
extremely fast delivery to Germany.
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Response from HawaiiSurf
Hello Christian, thank you for this feedback and see you soon at HawaiiSurf!
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Irene T.
Rating: 5 out of 5
following a purchase from 20/01/2025
Top service! Thank you!
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Response from HawaiiSurf
Thank you Irène for your feedback, glad to have been able to help you. See you very soon at HawaiiSurf!
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Irene T.
Rating: 5 out of 5
following a purchase from 18/01/2025
Top service, very available and friendly staff
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Response from HawaiiSurf
Thank you Irène for your feedback, glad to have been able to help you. See you very soon on HawaiiSurf!
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Tachoires C.
Rating: 5 out of 5
following a purchase from 18/01/2025
Great customer service!!!!
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Response from HawaiiSurf
Thank you Cédric for this feedback, glad I could help you! See you soon on HawaiiSurf and... happy surfing!
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Celine B.
Rating: 5 out of 5
following a purchase from 16/01/2025
Fast delivery and product equal to its description
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Response from HawaiiSurf
Thank you Céline for this feedback, see you soon on HawaiiSurf and ... happy surfing!
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Emma U.
Rating: 5 out of 5
following a purchase from 12/01/2025
Perfect communication with Juliette, delivery problem with GLS, the packages I ordered were lost but in the end Juliette did everything to reorder and have them delivered by DPD, the packages were delivered in 48 hours, my nephews were happy to receive their gifts and the skimboards are beautiful! No regrets for the purchases, I thank Juliette again for her attention! I recommend!
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Response from HawaiiSurf
Thank you very much Emma for this valuable feedback :) We are happy to have found a solution and that the skims were liked! Looking forward to seeing you again soon on HawaiiSurf!
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Etienne J.
Rating: 5 out of 5
following a purchase from 12/01/2025
Fully satisfied with this supplier
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Response from HawaiiSurf
Thank you Etienne for this feedback :) Wishing you a great surfing experience! See you soon on HawaiiSurf!
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Thomas B.
Rating: 5 out of 5
following a purchase from 12/01/2025
Nice friendly service. Great advice in store
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Response from HawaiiSurf
Thank you Thomas for this feedback :) We are really happy to have this shop in Paris, run by our passionate colleague Romain who always gives good advice! See you soon at HawaiiSurf and: have a good ride!
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Vanessa B.
Rating: 5 out of 5
following a purchase from 14/01/2025
Very satisfied with the customer service. I ordered a product that arrived damaged. After alerting customer service, a new product was delivered to me. I was very well informed throughout the process and there was a great responsiveness.
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Response from HawaiiSurf
Thank you Vanessa for this sharing :) We are delighted that our services have brought you satisfaction! See you very soon on HawaiiSurf ;)
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Lucie D.
Rating: 5 out of 5
following a purchase from 09/01/2025
Easy navigation, simple to use site
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Response from HawaiiSurf
Thank you Lucie for this feedback on our site! Hoping the rollers provide you with a good ride ;) See you next time at HawaiiSurf!
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Sylvain D.
Rating: 5 out of 5
following a purchase from 09/01/2025
Very good. Fast delivery.
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Léo C.
Rating: 5 out of 5
following a purchase from 09/01/2025
Fast and compliant delivery
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Response from HawaiiSurf
Great, thank you Leo! Have a good ride and see you soon at HawaiiSurf :)
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Julien P.
Rating: 5 out of 5
following a purchase from 12/01/2025
Very quick response from the team!! Ordered on Saturday night and received on Tuesday!! I didn't ask for advice as I knew my item
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Response from HawaiiSurf
Thank you Julien for this feedback :) Hoping the rollers provide you with a good ride! See you soon at HawaiiSurf, looking forward to advising you if needed this time!
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Aurore M.
Rating: 5 out of 5
following a purchase from 08/01/2025
Excellent
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Response from HawaiiSurf
Great, thank you Aurore for this feedback! Hoping the sensations are good with the cruiser ;) See you soon at HawaiiSurf!
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Inaki G.
Rating: 5 out of 5
following a purchase from 04/01/2025
Quick order processing, lightning delivery and well-secured item. I recommend!
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Response from HawaiiSurf
Thank you for taking the time to give this feedback! See you soon at HawaiiSurf and... have a good ride!
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Sebastien T.
Rating: 5 out of 5
following a purchase from 24/12/2024
Very good
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Response from HawaiiSurf
Thank you Sébastien, hoping the rollers provide you with a good glide! See you soon on HawaiiSurf!
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Eric S.
Rating: 5 out of 5
following a purchase from 04/01/2025
Fast shipping and compliant product.
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Response from HawaiiSurf
Thank you Eric for this feedback! See you soon at HawaiiSurf!
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Willy B.
Rating: 5 out of 5
following a purchase from 03/01/2025
Very good
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Response from HawaiiSurf
Great, thank you Willy! Hoping the poncho keeps you warm ;) Have a good ride and see you soon on HawaiiSurf!
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Marie G.
Rating: 5 out of 5
following a purchase from 09/01/2025
Simple site accessible to everyone, easy navigation
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Benoit C.
Rating: 5 out of 5
following a purchase from 07/01/2025
very good shopping experience
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Florian D.
Rating: 5 out of 5
following a purchase from 02/01/2025
No issues, everything went smoothly between the order and delivery. The product also matches what I ordered.
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David P.
Rating: 5 out of 5
following a purchase from 04/01/2025
top! fast and careful delivery
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Philippe M.
Rating: 5 out of 5
following a purchase from 31/12/2024
Order received quickly
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Philippe A.
Rating: 5 out of 5
following a purchase from 31/12/2024
Good experience for the first time.
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Response from HawaiiSurf
Thank you Philippe for this feedback! Hoping the board you ordered gives you great sessions! Have a good ride and see you next time on HawaiiSurf ;)
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Julien H.
Rating: 5 out of 5
following a purchase from 01/01/2025
Delivery okay, product as described, timing okay
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Response from HawaiiSurf
Thank you Julien for this sharing! We are happy to have met your expectations :) See you next time on HawaiiSurf!
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