Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2 and 5 stars

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Acheteur Vérifié

Published on 12/08/2018 à 00h28 following a purchase from 08/08/2018

Serious site. Fast and careful shipping

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Acheteur Vérifié

Published on 11/08/2018 à 10h09 following a purchase from 06/08/2018

Perfect, nothing to say, very responsive

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Acheteur Vérifié

Published on 11/08/2018 à 09h25 following a purchase from 18/07/2018

Ultra-fast shipping. Perfect

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Acheteur Vérifié

Published on 09/08/2018 à 04h41 following a purchase from 05/08/2018

Well packaged product, arrived on the scheduled day, nothing to say. I am very satisfied and will regularly return to this site

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Acheteur Vérifié

Published on 08/08/2018 à 13h09 following a purchase from 29/07/2018

Super fast delivery and top-notch material, thank you

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Acheteur Vérifié

Published on 08/08/2018 à 00h20 following a purchase from 29/07/2018

Perfect

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Acheteur Vérifié

Published on 07/08/2018 à 22h54 following a purchase from 29/07/2018

Received with a bit of delay but even more beautiful than in the photo, perfect. Very nice finish

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Acheteur Vérifié

Published on 06/08/2018 à 23h22 following a purchase from 02/08/2018

No bad surprises. ... everything was perfect.

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Acheteur Vérifié

Published on 06/08/2018 à 21h18 following a purchase from 02/08/2018

Super fast.

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Acheteur Vérifié

Published on 06/08/2018 à 20h33 following a purchase from 02/08/2018

Cool

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Acheteur Vérifié

Published on 06/08/2018 à 16h05 following a purchase from 31/07/2018

Good phone advice on the choice of the product I purchased!

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Acheteur Vérifié

Published on 06/08/2018 à 09h31 following a purchase from 01/08/2018

Fast delivery, top product!

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Acheteur Vérifié

Published on 05/08/2018 à 19h34 following a purchase from 01/08/2018

Well-made helmet, nice, fits well on the head, ideal size, seems sturdy, I recommend

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Acheteur Vérifié

Published on 05/08/2018 à 18h56 following a purchase from 11/07/2018

Really good

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Acheteur Vérifié

Published on 05/08/2018 à 13h11 following a purchase from 01/08/2018

Perfect

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Acheteur Vérifié

Published on 05/08/2018 à 10h13 following a purchase from 31/07/2018

Order placed on Tuesday and received on Thursday! Speed and efficiency! Nothing more to say :)

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Acheteur Vérifié

Published on 05/08/2018 à 09h32 following a purchase from 31/07/2018

Order received 2 days later. Package well wrapped. Package tracking available on the site via email and SMS. Everything is perfect. I recommend with my eyes closed. Thank you very much.

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Acheteur Vérifié

Published on 05/08/2018 à 09h02 following a purchase from 01/08/2018

Very good

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Acheteur Vérifié

Published on 05/08/2018 à 02h43 following a purchase from 30/07/2018

Careful and fast shipping

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Acheteur Vérifié

Published on 04/08/2018 à 17h13 following a purchase from 31/07/2018

Fast and efficient delivery! I recommend :)

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Acheteur Vérifié

Published on 04/08/2018 à 15h03 following a purchase from 31/07/2018

Everything went very well! Customer service (contacted by phone to make my choice) very attentive and good advice. However, following my purchase, I can also say that the information provided on the site is accurate and complete.

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Acheteur Vérifié

Published on 03/08/2018 à 21h45 following a purchase from 30/07/2018

Cool

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Acheteur Vérifié

Published on 03/08/2018 à 20h50 following a purchase from 30/07/2018

Fast, no problem

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Acheteur Vérifié

Published on 03/08/2018 à 03h22 following a purchase from 29/07/2018

Product conforms to order and speed of delivery

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Acheteur Vérifié

Published on 02/08/2018 à 19h39 following a purchase from 14/07/2018

To recommend and friendly, helpful, and good advice customer service

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Acheteur Vérifié

Published on 02/08/2018 à 18h34 following a purchase from 29/07/2018

The container of my order is open (the box opened, a wheel rolling around in the bag)

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Response from HawaiiSurf Published on 23/08/2018

Hello,
We apologize for the wheel package, unfortunately, we cut them because it is not practical for storage and shipping (about 2 times larger than what you received) that is why we put the wheels in an additional bag. This not being really a problem, the order itself having been delivered in 24h and the wheels received perfectly new, why do we have a 2/5?
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 01/08/2018 à 15h37 following a purchase from 27/07/2018

Great! Fast shipping, I recommend without any problem :)

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Acheteur Vérifié

Published on 01/08/2018 à 13h11 following a purchase from 28/07/2018

Easy product search and payment with a code request, it's perfect

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Acheteur Vérifié

Published on 31/07/2018 à 17h31 following a purchase from 12/07/2018

Excellent

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Acheteur Vérifié

Published on 31/07/2018 à 15h57 following a purchase from 27/07/2018

Great service! Order placed on Friday and delivered on Monday! Very good order tracking, perfect!

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Acheteur Vérifié

Published on 30/07/2018 à 01h38 following a purchase from 25/07/2018

Very fast between order and delivery, perfect

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Acheteur Vérifié

Published on 29/07/2018 à 23h17 following a purchase from 23/07/2018

Very good presentation of the products

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Acheteur Vérifié

Published on 29/07/2018 à 17h59 following a purchase from 24/07/2018

Very friendly staff, products conform to the site

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Acheteur Vérifié

Published on 29/07/2018 à 12h25 following a purchase from 24/07/2018

Serious site.
Fast shipping.
Product well packaged.
I am satisfied.

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Acheteur Vérifié

Published on 29/07/2018 à 12h10 following a purchase from 25/07/2018

Order received in less than 24h, responses to my questions ultra fast and precise!

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Acheteur Vérifié

Published on 29/07/2018 à 09h37 following a purchase from 24/07/2018

Many varied choices while having a very satisfactory entry-level range and very good product range!
Precise details of the items. Fast parcel shipping. Don't change anything.

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Acheteur Vérifié

Published on 28/07/2018 à 20h48 following a purchase from 24/07/2018

More than reliable

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Acheteur Vérifié

Published on 28/07/2018 à 19h28 following a purchase from 23/07/2018

Very satisfied with the product and the welcome in the store when picking up my purchase

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Acheteur Vérifié

Published on 28/07/2018 à 17h16 following a purchase from 24/07/2018

TOP :)

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Acheteur Vérifié

Published on 28/07/2018 à 15h50 following a purchase from 24/07/2018

Super

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