Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2 and 5 stars

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Acheteur Vérifié

Published on 16/12/2017 à 10h43 following a purchase from 12/12/2017

Very satisfied, the shipment was very fast. The only small downside: the choice of relay points to pick up packages is quite limited (city of Lille), otherwise it's great!

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Acheteur Vérifié

Published on 16/12/2017 à 10h13 following a purchase from 11/12/2017

Very well equipped

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Acheteur Vérifié

Published on 15/12/2017 à 22h24 following a purchase from 11/12/2017

Great site, efficiency, deadline respected, thank you very much....!!!

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Acheteur Vérifié

Published on 15/12/2017 à 21h33 following a purchase from 11/12/2017

Reactive. Well documented. Easy.
Very good

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Acheteur Vérifié

Published on 15/12/2017 à 19h46 following a purchase from 11/12/2017

Superb service as usual.
Express delivery even during the holiday season, thank you ;-)

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Acheteur Vérifié

Published on 15/12/2017 à 17h58 following a purchase from 11/12/2017

to recommend

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Acheteur Vérifié

Published on 15/12/2017 à 16h58 following a purchase from 04/12/2017

I picked up my purchase at the Ivry store. Perfect :)

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Acheteur Vérifié

Published on 15/12/2017 à 15h50 following a purchase from 08/12/2017

Top price (enter your FFRS license number to benefit from special club rates!). Super fast delivery, package received in perfect condition. More than early enough for Christmas :) Thank you!!!

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Acheteur Vérifié

Published on 15/12/2017 à 15h37 following a purchase from 11/12/2017

Friendly and precise advisor in their responses, package received within the announced timeframe!

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Acheteur Vérifié

Published on 15/12/2017 à 12h21 following a purchase from 11/12/2017

Very quick handling of the order and delivery as well. Very professional. I recommend

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Acheteur Vérifié

Published on 15/12/2017 à 11h03 following a purchase from 10/12/2017

Product as described. And deadlines respected.

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Acheteur Vérifié

Published on 15/12/2017 à 07h38 following a purchase from 09/12/2017

Fast
Reliable

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Acheteur Vérifié

Published on 15/12/2017 à 07h04 following a purchase from 10/12/2017

Very serious. A lot of choice. Interesting prices. Order received very quickly.

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Acheteur Vérifié

Published on 14/12/2017 à 22h56 following a purchase from 10/12/2017

Pleasant and easy-to-use site. Good products. Fast delivery.

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Acheteur Vérifié

Published on 14/12/2017 à 19h48 following a purchase from 09/12/2017

Very clear site

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Acheteur Vérifié

Published on 14/12/2017 à 19h26 following a purchase from 10/12/2017

Good

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Acheteur Vérifié

Published on 14/12/2017 à 17h33 following a purchase from 09/12/2017

Fast and efficient

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Acheteur Vérifié

Published on 14/12/2017 à 16h06 following a purchase from 09/12/2017

I am satisfied with the service

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Acheteur Vérifié

Published on 14/12/2017 à 01h38 following a purchase from 24/11/2017

I ordered a surfboard, I did not receive the correct size and I received it damaged. Customer service talked to me about a voucher... I'm still waiting for it

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Response from HawaiiSurf Published on 21/12/2017

Hello Sir,
We would like to apologize for this size error and also excuse our partner GEODIS for this incident with the package.
We have discussed with you so that you keep the board you received despite everything. We will credit you a voucher of €50 and send you materials so that you can repair this small scratch on the paint of the board.
We wish you a good end of the year.
Best regards
Kevin VPC

Acheteur Vérifié

Published on 13/12/2017 à 22h57 following a purchase from 09/12/2017

Very good

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Acheteur Vérifié

Published on 13/12/2017 à 21h37 following a purchase from 24/11/2017

Excellent contact, very fast shipping.

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Acheteur Vérifié

Published on 13/12/2017 à 13h02 following a purchase from 06/12/2017

Easy to use

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Acheteur Vérifié

Published on 13/12/2017 à 10h10 following a purchase from 23/11/2017

professional

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Acheteur Vérifié

Published on 13/12/2017 à 00h16 following a purchase from 08/12/2017

Delivery as expected and item compliant very good quality

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Acheteur Vérifié

Published on 12/12/2017 à 20h37 following a purchase from 07/12/2017

Order, tracking, reception, delay: no issues

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Acheteur Vérifié

Published on 12/12/2017 à 09h16 following a purchase from 08/12/2017

Perfect

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Acheteur Vérifié

Published on 11/12/2017 à 21h07 following a purchase from 07/12/2017

Perfect

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Acheteur Vérifié

Published on 11/12/2017 à 14h58 following a purchase from 07/12/2017

Exemplary responsiveness. Well done! Order received the day after purchase.

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Acheteur Vérifié

Published on 11/12/2017 à 12h47 following a purchase from 05/12/2017

Great

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Acheteur Vérifié

Published on 11/12/2017 à 10h17 following a purchase from 07/12/2017

fast efficient

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Acheteur Vérifié

Published on 11/12/2017 à 09h51 following a purchase from 06/12/2017

very fast delivery

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Acheteur Vérifié

Published on 10/12/2017 à 19h30 following a purchase from 06/12/2017

Very good site, I recommend

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Acheteur Vérifié

Published on 10/12/2017 à 16h06 following a purchase from 06/12/2017

Fast and curious

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Acheteur Vérifié

Published on 10/12/2017 à 14h52 following a purchase from 06/12/2017

Nothing to report.........

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Acheteur Vérifié

Published on 10/12/2017 à 13h46 following a purchase from 06/12/2017

Product compliant, varieties, and delivery times are always respected

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Acheteur Vérifié

Published on 10/12/2017 à 13h29 following a purchase from 05/12/2017

Order compliant and delivery the next day.
Top service!

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Acheteur Vérifié

Published on 10/12/2017 à 11h17 following a purchase from 06/12/2017

Great because very fast. Received the day after my order. ... however, impossible to reach you by phone

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Acheteur Vérifié

Published on 10/12/2017 à 08h57 following a purchase from 05/12/2017

Inexpensive

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Acheteur Vérifié

Published on 09/12/2017 à 21h01 following a purchase from 05/12/2017

Very good advice. Very friendly and very nice. Nothing to complain about. I would return with my eyes closed

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Acheteur Vérifié

Published on 09/12/2017 à 10h56 following a purchase from 05/12/2017

Super fast

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