Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2 and 5 stars

Reset filters
J
Julien M.
Rating: 5 out of 5
following a purchase from 24/06/2024
Very satisfied with the item, quick shipping.
Translated reviews
S
Stéphane B.
Rating: 5 out of 5
following a purchase from 22/06/2024
Perfect
Translated reviews
E
Emmanuel C.
Rating: 5 out of 5
following a purchase from 18/06/2024
All ordered products are top quality and delivery is really very very fast. Top-notch. I recommend 200%.
Translated reviews
M
Murielle B.
Rating: 5 out of 5
following a purchase from 19/06/2024
I am always happy to order from Hawaii surf for the quality of the products and the attention given to customers.
Translated reviews
T
Tourane P.
Rating: 5 out of 5
following a purchase from 10/06/2024
Responsive and very friendly customer service! Order received quickly despite the small issue encountered along the way.
Translated reviews
C
Christian D.
Rating: 5 out of 5
following a purchase from 17/06/2024
Very good for everything, thank you.
Translated reviews
M
Martine D.
Rating: 5 out of 5
following a purchase from 17/06/2024
Efficient shipping and exchange, thank you.
Translated reviews
L
Laetitia T.
Rating: 5 out of 5
following a purchase from 10/06/2024
Good.
Translated reviews
M
Marie-Christine D.
Rating: 2 out of 5
following a purchase from 08/06/2024
Upon receiving my order, one product is missing. I would like a response to my email!! And especially to receive the missing product that has been paid for. Thank you for your attention.
Translated reviews
Response from HawaiiSurf
Hello Mrs. MCD, Unless we are mistaken, you have not contacted customer service regarding this issue. Please send an email to [email protected] or call +33(0)5 33 78 06 00 to report the problem while specifying your order number (HS49...) as well as the missing item so that we can verify what happened, please. The HawaiiSurf team sincerely apologizes for this inconvenience and thanks you for your understanding. Best regards, The Hawaiisurf Customer Service.
M
Melodie R.
Rating: 5 out of 5
following a purchase from 13/06/2024
Perfect in every way: shipping the same day, received within 24 hours, product of excellent quality.
Translated reviews
C
Christophe R.
Rating: 5 out of 5
following a purchase from 06/06/2024
Very clear site, many products.
Translated reviews
P
Philippe P.
Rating: 5 out of 5
following a purchase from 07/06/2024
Perfect.
Translated reviews
A
Antoine T.
Rating: 5 out of 5
following a purchase from 11/06/2024
Quality products and remarkable commercial service.
Translated reviews
S
Sophie B.
Rating: 5 out of 5
following a purchase from 11/06/2024
Satisfied! Order received quickly. Product as described and on sale. Perfect.
Translated reviews
M
Monique T.
Rating: 5 out of 5
following a purchase from 10/06/2024
Fast delivery advice. Everything is perfect.
Translated reviews
O
Olivier S.
Rating: 5 out of 5
following a purchase from 06/06/2024
Simple order on the site, no surprises. Quite fast delivery with good tracking.
Translated reviews
F
Felipe Leme L.
Rating: 5 out of 5
following a purchase from 06/06/2024
Very fast delivery!!!
Translated reviews
J
Joffrey B.
Rating: 5 out of 5
following a purchase from 06/06/2024
Perfect.
Translated reviews
J
Julien G.
Rating: 5 out of 5
following a purchase from 03/06/2024
Sports glasses found at a very good price on this site, received in 48 hours.
Very satisfied
Translated reviews
M
Monique T.
Rating: 5 out of 5
following a purchase from 04/06/2024
Perfect service, fast and efficient.
Translated reviews
O
Olivier C.
Rating: 5 out of 5
following a purchase from 03/06/2024
Super efficient and fast
Translated reviews
Y
Yannick R.
Rating: 5 out of 5
following a purchase from 06/06/2024
Excellent.
Translated reviews
G
Gaël M.
Rating: 5 out of 5
following a purchase from 07/06/2024
Hello, I called for advice and it was impeccable, good welcome from Suellen and good advice too! Keep it up, we can feel the passion on your website as well as on the phone, well done!
Translated reviews
L
Loraine U.
Rating: 5 out of 5
following a purchase from 06/06/2024
Fast.
Translated reviews
L
Laurent T.
Rating: 5 out of 5
following a purchase from 29/05/2024
Fast delivery, material corresponds to the order
Translated reviews
S
Stephane B.
Rating: 5 out of 5
following a purchase from 04/06/2024
Very fast delivery! My rollers were well packaged and as ordered. Perfect!
Translated reviews
T
Thibault T.
Rating: 5 out of 5
following a purchase from 04/06/2024
Perfect.
Translated reviews
V
Vincent N.
Rating: 5 out of 5
following a purchase from 30/05/2024
Very good description and good product on my part
Translated reviews
J
Julien P.
Rating: 5 out of 5
following a purchase from 29/05/2024
Fast and secure shipping! Thank you
Translated reviews
M
Marc P.
Rating: 5 out of 5
following a purchase from 03/06/2024
-
Translated reviews
Y
Yannick T.
Rating: 5 out of 5
following a purchase from 28/05/2024
Satisfied with the item and fast shipping.
Translated reviews
M
Margit H.
Rating: 5 out of 5
following a purchase from 23/05/2024
Fast delivery, good price, satisfied with the product!
Translated reviews
M
Maxime M.
Rating: 5 out of 5
following a purchase from 19/05/2024
Fast shipping, good board! What more can I say!
Translated reviews
N
Nicolas B.
Rating: 5 out of 5
following a purchase from 16/05/2024
Order received quickly, I recommend
Translated reviews
J
Julie R.
Rating: 2 out of 5
following a purchase from 13/05/2024
It's slow and getting responses is always slow. It's been two weeks since I requested the return and it's still SLOW!!!!! No news. I don't know what we're waiting for, a return label can be created in a few moments so it would be great to take advantage of it and move forward a bit.
Translated reviews
M
Morgan S.
Rating: 5 out of 5
following a purchase from 21/05/2024
Always on top
Translated reviews
A
Aubry E.
Rating: 5 out of 5
following a purchase from 16/05/2024
Fast pleasant site, quick and clear navigation. Order placed easily
Translated reviews
F
Franck A.
Rating: 5 out of 5
following a purchase from 28/04/2024
EXTRA MATERIAL
Translated reviews
M
Mauricio R.
Rating: 5 out of 5
following a purchase from 12/05/2024
Very fast shipping for pickup in a store (1 day) and careful with an extra grip offered for each deck, I highly recommend!
Translated reviews
A
Antoine P.
Rating: 5 out of 5
following a purchase from 12/05/2024
Perfect.
Translated reviews
We use cookies for audience measurement and improving user experience.