Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2 and 5 stars

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Acheteur Vérifié

Published on 31/12/2019 à 14h28 following a purchase from 26/12/2019

Order received on time

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Response from HawaiiSurf Published on 15/01/2020

Hello Sir,
We are happy to know that your order went well and we thank you for your comment!
Hoping to see you again very soon, we wish you a pleasant day.
The HawaiiSurf team

Acheteur Vérifié

Published on 31/12/2019 à 09h22 following a purchase from 20/12/2019

Good advice for size choices and fast delivery

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Response from HawaiiSurf Published on 15/01/2020

Hello Sir,
We are delighted to know that our customer service fully met your expectations and we thank you for your comment.
Hoping to see you again very soon, we wish you a pleasant day.
The HawaiiSurf team

Acheteur Vérifié

Published on 29/12/2019 à 11h31 following a purchase from 19/12/2019

Fast, reliable, and perfect item as always. Great team Hawaii Surf

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Acheteur Vérifié

Published on 28/12/2019 à 21h30 following a purchase from 19/12/2019

Perfect, super efficient

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Acheteur Vérifié

Published on 28/12/2019 à 17h31 following a purchase from 20/12/2019

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Acheteur Vérifié

Published on 28/12/2019 à 10h54 following a purchase from 22/12/2019

Fast and efficient

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Acheteur Vérifié

Published on 27/12/2019 à 14h34 following a purchase from 01/12/2019

The site seemed serious, the delivery was fast. However, upon opening the package, the ski pants still had the anti-theft tag at the bottom of the leg (so difficult to use!) and a small stain at the top of the pants. I decided to return the item, which also did not meet my expectations. The package was returned and received by the Hawaiisurf warehouse in Bayonne. Since then, I have not received a response from customer service regarding my refund (120 euros after all). I understand that delays may be extended due to the holidays, but just a response to reassure the buyer would be appreciated! I will try calling again...

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Response from HawaiiSurf Published on 07/01/2020

Hello,
Sorry for the delay in the refund but the refund was indeed made on January 2, 2020.
Best regards

Acheteur Vérifié

Published on 27/12/2019 à 14h15 following a purchase from 20/12/2019

Delivered before the scheduled date and in accordance with the order, perfect!!

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Acheteur Vérifié

Published on 27/12/2019 à 00h35 following a purchase from 17/12/2019

Fast shipping a week before Christmas, received in 48h ...great!

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Acheteur Vérifié

Published on 26/12/2019 à 18h09 following a purchase from 17/12/2019

Very good! Good product, low price, fast delivery....

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Acheteur Vérifié

Published on 25/12/2019 à 21h45 following a purchase from 17/12/2019

Easy order to place
However, lack of information on the number of wheels when choosing the product

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Acheteur Vérifié

Published on 25/12/2019 à 16h14 following a purchase from 02/12/2019

Excellent welcome on the phone. Everything was put in place to manage my order.

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Acheteur Vérifié

Published on 23/12/2019 à 17h29 following a purchase from 18/12/2019

PERFECT AND VERY FAST DELIVERY

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Acheteur Vérifié

Published on 22/12/2019 à 09h37 following a purchase from 30/11/2019

Top site

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Acheteur Vérifié

Published on 21/12/2019 à 22h11 following a purchase from 14/12/2019

Top-notch and on time

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Acheteur Vérifié

Published on 21/12/2019 à 16h36 following a purchase from 16/12/2019

Top product, perfect delivery and excellent customer service

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Acheteur Vérifié

Published on 21/12/2019 à 13h16 following a purchase from 15/12/2019

Fast delivery

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Acheteur Vérifié

Published on 20/12/2019 à 18h58 following a purchase from 14/12/2019

Fast

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Acheteur Vérifié

Published on 20/12/2019 à 13h55 following a purchase from 13/12/2019

Perfect

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Acheteur Vérifié

Published on 18/12/2019 à 20h58 following a purchase from 25/11/2019

Received today 18/12/19 the package ordered since 25/11/2019. The tennis of the Quad rollers arrived dirty and in addition I had to pay the delivery person an additional 30.72€ of Igic (Canarian VAT and Customs) after having paid 20% VAT on the purchased product (see invoice). I had a confirmed price with transport of 193€ and now I had to pay an additional 30.72€. Not at all satisfied with the service received. I hope that I will be reimbursed for the additional fees I had to pay. Awaiting your response. Regards.

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Response from HawaiiSurf Published on 19/12/2019

Hello, Indeed as announced at the time of ordering a Quad pack assembly takes longer than a classic order preparation. Adding in a delivery to the Canary Islands, and customs clearance takes inevitably longer than a classic shipment... The sneakers may show signs of handling due to assembly. The shipping costs of your order were waived, with a 30% overall discount on your purchase, and the tax corresponding to a little more than the fees requested upon receipt has been refunded via the payment method of your purchase.

Acheteur Vérifié

Published on 18/12/2019 à 09h23 following a purchase from 09/12/2019

Just as well done Thank you.

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Acheteur Vérifié

Published on 18/12/2019 à 04h13 following a purchase from 08/12/2019

Perfect. Package received the day after the order.
Product as described

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Acheteur Vérifié

Published on 17/12/2019 à 14h27 following a purchase from 12/12/2019

Top!

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Acheteur Vérifié

Published on 16/12/2019 à 21h20 following a purchase from 10/12/2019

Very fast and careful shipping. Items as described. Nothing to complain about.

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Acheteur Vérifié

Published on 16/12/2019 à 08h52 following a purchase from 10/12/2019

Hello,
Nothing to complain about, price and products are perfect.
Fast delivery.
I highly recommend this store.

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Acheteur Vérifié

Published on 15/12/2019 à 22h16 following a purchase from 10/12/2019

Order packaged correctly and received after two days as announced on the site even though it's a busy period for all resellers but hawaiisurf shows efficiency and speed. Products conform to their descriptions. Keep it up, I would recommend...

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Acheteur Vérifié

Published on 14/12/2019 à 15h17 following a purchase from 09/12/2019

Order received quickly, conforms to the description and quality material.

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Acheteur Vérifié

Published on 14/12/2019 à 13h55 following a purchase from 09/12/2019

fast, perfect communication, no issues.
I recommend

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Acheteur Vérifié

Published on 14/12/2019 à 08h42 following a purchase from 07/12/2019

Super fast delivery

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Acheteur Vérifié

Published on 13/12/2019 à 18h34 following a purchase from 29/11/2019

25 YEARS THAT I HAVE BEEN SHOPPING IN THIS TOP LEVEL SHOP WITH A VERY LARGE CHOICE OF GEAR AT VERY GOOD PRICES

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Acheteur Vérifié

Published on 13/12/2019 à 15h59 following a purchase from 08/12/2019

Very happy with the product and the delivery time

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Acheteur Vérifié

Published on 13/12/2019 à 14h23 following a purchase from 06/12/2019

Everything is in order thank you

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Acheteur Vérifié

Published on 12/12/2019 à 21h25 following a purchase from 03/12/2019

Impeccable and fast

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Acheteur Vérifié

Published on 12/12/2019 à 20h14 following a purchase from 27/11/2019

Great contact and advice.

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Acheteur Vérifié

Published on 12/12/2019 à 09h55 following a purchase from 02/12/2019

Very good price and shipping times as promised (free shipping is nice!).

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Acheteur Vérifié

Published on 11/12/2019 à 23h27 following a purchase from 02/12/2019

Very good! Thank you

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Acheteur Vérifié

Published on 11/12/2019 à 21h47 following a purchase from 01/12/2019

Perfect perfect

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Acheteur Vérifié

Published on 11/12/2019 à 21h11 following a purchase from 30/11/2019

Well-designed site, readable and clear

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Acheteur Vérifié

Published on 11/12/2019 à 11h53 following a purchase from 29/11/2019

Top!!!

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Acheteur Vérifié

Published on 11/12/2019 à 09h40 following a purchase from 30/11/2019

Extremely professional and responsive shop!

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