Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2 and 5 stars

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Acheteur Vérifié

Published on 12/05/2019 à 13h01 following a purchase from 05/05/2019

Pleasant site, many choices, fast shipping

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Published on 12/05/2019 à 10h01 following a purchase from 05/05/2019

Top!

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Acheteur Vérifié

Published on 12/05/2019 à 00h13 following a purchase from 06/05/2019

Impeccable, fast shipping

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Acheteur Vérifié

Published on 11/05/2019 à 21h24 following a purchase from 06/05/2019

Top notch, a big thank you, very well packaged, nothing to say

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Acheteur Vérifié

Published on 11/05/2019 à 18h52 following a purchase from 08/05/2019

Very good

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Acheteur Vérifié

Published on 11/05/2019 à 16h35 following a purchase from 09/05/2019

Very good

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Acheteur Vérifié

Published on 11/05/2019 à 15h26 following a purchase from 08/05/2019

Very happy with the delivery and the package

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Acheteur Vérifié

Published on 11/05/2019 à 14h45 following a purchase from 14/04/2019

Fast delivery, no issues.

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Acheteur Vérifié

Published on 11/05/2019 à 14h36 following a purchase from 09/05/2019

Fast, precise, and quality gear! Well done!

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Acheteur Vérifié

Published on 11/05/2019 à 13h18 following a purchase from 09/05/2019

The quality and the seller's advice, through their expertise on products is still verified. Listening to specific requests. Customer connection

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Acheteur Vérifié

Published on 11/05/2019 à 13h06 following a purchase from 09/05/2019

Great products and guaranteed express delivery! Thank you!

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Acheteur Vérifié

Published on 11/05/2019 à 12h40 following a purchase from 09/05/2019

Order and delivery top-notch

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Acheteur Vérifié

Published on 11/05/2019 à 12h38 following a purchase from 08/05/2019

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Acheteur Vérifié

Published on 11/05/2019 à 12h35 following a purchase from 08/05/2019

Clear, fast, very competitive prices, quality order tracking

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Acheteur Vérifié

Published on 10/05/2019 à 16h20 following a purchase from 07/05/2019

Serious and fast service. Thank you

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Acheteur Vérifié

Published on 10/05/2019 à 16h20 following a purchase from 06/05/2019

great

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Acheteur Vérifié

Published on 10/05/2019 à 16h19 following a purchase from 08/05/2019

As always, very well received, advised, and impeccable service

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Acheteur Vérifié

Published on 10/05/2019 à 15h34 following a purchase from 08/05/2019

Very practical, and the products are cheaper compared to other sites during the promotion

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Acheteur Vérifié

Published on 10/05/2019 à 13h18 following a purchase from 08/05/2019

Very nice and pleasant seller.

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Acheteur Vérifié

Published on 10/05/2019 à 11h44 following a purchase from 07/05/2019

Great, as usual! Good advice, a nice team, attentive and always ready to help. I recommend 1000%

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Acheteur Vérifié

Published on 09/05/2019 à 23h28 following a purchase from 03/05/2019

Nothing to say, order arrived in 2 working days, it's great.

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Acheteur Vérifié

Published on 09/05/2019 à 19h52 following a purchase from 04/05/2019

Effective and fast

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Acheteur Vérifié

Published on 09/05/2019 à 19h41 following a purchase from 06/05/2019

Great customer service!

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Acheteur Vérifié

Published on 09/05/2019 à 19h24 following a purchase from 06/05/2019

Very good, nothing to say, I recommend

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Acheteur Vérifié

Published on 09/05/2019 à 17h09 following a purchase from 06/05/2019

THANK YOU HAWAII SURF PACKAGE WELL RECEIVED NO PROBLEM.

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Acheteur Vérifié

Published on 09/05/2019 à 17h07 following a purchase from 03/05/2019

The 48h delivery took 5 days.

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Response from HawaiiSurf Published on 09/05/2019

Hello, you placed an order on Friday the 3rd. Your order was prepared by our service the same day. The weekend, the carriers do not work (as stated in the T&Cs, the delivery time concerns working days, so excluding weekends and public holidays). Your package was therefore taken care of on the first working day of the week, which is Monday. As you know, this Wednesday, May 8th was a public holiday, the carriers do not work that day (we do, but we are not carriers). So if we recap, with an order on Friday the 3rd, the package was taken care of the next day (Monday since the weekend the carriers are off), and delivered on the 9th, which is 3 days after the order, not 5 days. Indeed, there was a delay due to the public holiday on Wednesday, May 8th, we apologize for that but unfortunately Hawaiisurf cannot override the dictates of public holidays. Have a nice day.

Acheteur Vérifié

Published on 09/05/2019 à 14h44 following a purchase from 06/05/2019

apart from my misreading of delivery times everything is perfect

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Acheteur Vérifié

Published on 09/05/2019 à 13h42 following a purchase from 06/05/2019

Top-notch

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Acheteur Vérifié

Published on 09/05/2019 à 13h03 following a purchase from 05/05/2019

fast delivery and customer service at your disposal

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Acheteur Vérifié

Published on 09/05/2019 à 12h52 following a purchase from 07/05/2019

Nothing to report. Product as described.

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Acheteur Vérifié

Published on 09/05/2019 à 12h45 following a purchase from 03/05/2019

Order corresponds to what I was expecting and perfect delivery.

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Acheteur Vérifié

Published on 09/05/2019 à 12h42 following a purchase from 06/05/2019

Satisfied

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Acheteur Vérifié

Published on 08/05/2019 à 22h09 following a purchase from 03/05/2019

Order received on time and as expected.

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Acheteur Vérifié

Published on 08/05/2019 à 21h18 following a purchase from 03/05/2019

Nothing to complain about, excellent really whether in terms of communication or in terms of deadlines and product quality, I am totally satisfied

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Acheteur Vérifié

Published on 08/05/2019 à 21h12 following a purchase from 30/04/2019

Very good site, offering relevant products and packs. Quick and efficient advice service on Messenger. Fast shipping and delivery.

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Acheteur Vérifié

Published on 08/05/2019 à 19h49 following a purchase from 03/05/2019

Nothing to say. Satisfied with my purchase and the delivery time. I recommend.

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Acheteur Vérifié

Published on 08/05/2019 à 12h38 following a purchase from 01/05/2019

Always satisfied with Hawaiisurf. Just a remark, no email indicating the availability of the package at the relay point. Very happy with the site.

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Acheteur Vérifié

Published on 07/05/2019 à 23h01 following a purchase from 26/04/2019

Very accommodating

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Acheteur Vérifié

Published on 07/05/2019 à 12h10 following a purchase from 28/04/2019

I did not like the experience I had during my order. First, the tracking link for my order did not work, it was not sent to me a second time even after I asked, then I was not notified of the arrival of my parcel at the pickup point and finally I did not receive the free grip that is supposed to be provided with the purchase of a board. If you want to buy skate products, I advise you to buy from another site.

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Response from HawaiiSurf Published on 07/05/2019

Hello, regarding the tracking link for the parcel, it sometimes bugs a bit but that only comes from DPD and not from our platform. Then regarding the deposit of your parcel and where you were not notified, that too is the responsibility of DPD as they should send you a text when it is at the pickup point. Regarding the grip, it is indeed an error on our part and I apologize for that. Did you speak to someone on the phone so we can send you one for free? Regarding the problem related to DPD, we will pass on the information you gave us. Remaining at your disposal. Best regards, Claude

Acheteur Vérifié

Published on 07/05/2019 à 11h40 following a purchase from 01/05/2019

Perfect. The Yow Packs arrived yesterday. No problems with the order or delivery. Perfect.

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