Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 3, 4 and 5 stars

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Acheteur Vérifié

Published on 25/12/2016 à 17h54 following a purchase from 21/12/2016

Exemplary speed, top delivery. Thank you again.

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Acheteur Vérifié

Published on 25/12/2016 à 16h16 following a purchase from 20/12/2016

Very good site

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Acheteur Vérifié

Published on 25/12/2016 à 15h53 following a purchase from 15/12/2016

Very fast package delivery!

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Acheteur Vérifié

Published on 25/12/2016 à 15h41 following a purchase from 21/12/2016

Careful and fast shipping. An interesting choice. Friendly and efficient customer service.

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Acheteur Vérifié

Published on 25/12/2016 à 14h15 following a purchase from 21/12/2016

Good but I had to pay for the return of a package that didn't fit and I didn't find that great. Moreover, on the new skates I received after the exchange, there was a manufacturing defect that I had to fix myself to avoid paying 16€ for a return package.

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Response from HawaiiSurf Published on 24/02/2017

Hello miss,
It seems that you ordered the wrong size since the next day you ordered the same product but in a larger size. If you make a mistake in size, it is normal for the return to be at your expense as we do not have agreements with carriers for free returns.
The first order benefited from free shipping because the minimum amount for this offer was reached, however the second order was not high enough so you had to pay the shipping costs.
You can contact us before placing an order to ask for advice and check that the size you ordered will fit you to avoid making a return and incurring extra costs. The store team is at your disposal by phone, email, and mail.
Best regards
Kevin
HAWAIISURF

Acheteur Vérifié

Published on 25/12/2016 à 14h02 following a purchase from 19/12/2016

Fast and compliant shipping. THANK YOU

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Acheteur Vérifié

Published on 25/12/2016 à 02h18 following a purchase from 20/12/2016

Clarity of the site and delivery time.

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Acheteur Vérifié

Published on 24/12/2016 à 18h03 following a purchase from 20/12/2016

Interesting

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Acheteur Vérifié

Published on 24/12/2016 à 17h02 following a purchase from 20/12/2016

Great site! Respect for deadlines and product safety

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Acheteur Vérifié

Published on 24/12/2016 à 16h59 following a purchase from 17/12/2016

Fast service, delivery within the announced times

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Acheteur Vérifié

Published on 24/12/2016 à 16h57 following a purchase from 20/12/2016

Top

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Acheteur Vérifié

Published on 24/12/2016 à 16h02 following a purchase from 15/12/2016

Correct

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Acheteur Vérifié

Published on 24/12/2016 à 14h55 following a purchase from 20/12/2016

the delivery is great

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Acheteur Vérifié

Published on 24/12/2016 à 14h30 following a purchase from 20/12/2016

very good impeccable I recommend

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Acheteur Vérifié

Published on 24/12/2016 à 13h55 following a purchase from 20/12/2016

Very fast shipping!

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Acheteur Vérifié

Published on 24/12/2016 à 12h04 following a purchase from 19/12/2016

Recommended site. Delivery is fast and serious.

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Acheteur Vérifié

Published on 24/12/2016 à 09h43 following a purchase from 20/12/2016

Perfect

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Acheteur Vérifié

Published on 24/12/2016 à 09h23 following a purchase from 19/12/2016

it's a gift I haven't opened the package yet but for the order tracking it's perfect.

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Acheteur Vérifié

Published on 24/12/2016 à 08h59 following a purchase from 09/12/2016

Wide choice of clothing and accessories. I recommend.

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Acheteur Vérifié

Published on 23/12/2016 à 22h41 following a purchase from 19/12/2016

Serious and competent site. Very responsive, an order made on Monday evening at 7:30 PM, delivered the following Wednesday, that is 48 hours later!

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Acheteur Vérifié

Published on 23/12/2016 à 21h54 following a purchase from 19/12/2016

super fast and efficient

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Acheteur Vérifié

Published on 23/12/2016 à 21h23 following a purchase from 19/12/2016

Fast shipping and no problem, happy

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Acheteur Vérifié

Published on 23/12/2016 à 20h05 following a purchase from 19/12/2016

Order received one day earlier than expected, I am delighted

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Acheteur Vérifié

Published on 23/12/2016 à 19h51 following a purchase from 19/12/2016

Very fast!

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Acheteur Vérifié

Published on 23/12/2016 à 18h02 following a purchase from 19/12/2016

Perfect simply! A remarkable choice of boards and no ordering problems to the overseas territories, the deadlines are respected. I recommend this site to anyone who cannot go to the store!

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Acheteur Vérifié

Published on 23/12/2016 à 17h45 following a purchase from 17/12/2016

always impeccable

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Acheteur Vérifié

Published on 23/12/2016 à 14h54 following a purchase from 19/12/2016

Product matching my expectations and the description, fast delivery. Everything is perfect

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Acheteur Vérifié

Published on 23/12/2016 à 11h55 following a purchase from 18/12/2016

Very very fast

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Acheteur Vérifié

Published on 23/12/2016 à 08h34 following a purchase from 18/12/2016

super fast!!

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Acheteur Vérifié

Published on 23/12/2016 à 07h53 following a purchase from 19/12/2016

Ultra fast delivery, nothing to complain about! :)

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Acheteur Vérifié

Published on 23/12/2016 à 02h01 following a purchase from 18/12/2016

very fast, perfect packaging, product as described

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Acheteur Vérifié

Published on 23/12/2016 à 00h02 following a purchase from 18/12/2016

Compliant and fast

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Acheteur Vérifié

Published on 22/12/2016 à 23h29 following a purchase from 18/12/2016

Received on time, well packaged, nothing to say it's perfect.

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Acheteur Vérifié

Published on 22/12/2016 à 23h05 following a purchase from 18/12/2016

Very serious, very fast simply perfect!

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Acheteur Vérifié

Published on 22/12/2016 à 22h52 following a purchase from 13/12/2016

Easy, Fast, efficient

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Acheteur Vérifié

Published on 22/12/2016 à 22h10 following a purchase from 17/12/2016

Good site, clear and explicit.

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Acheteur Vérifié

Published on 22/12/2016 à 22h09 following a purchase from 14/12/2016

fast delivery

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Acheteur Vérifié

Published on 22/12/2016 à 20h50 following a purchase from 18/12/2016

Nickel, Professional and reactive even in Peak Period: Bravo

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Acheteur Vérifié

Published on 22/12/2016 à 20h18 following a purchase from 15/12/2016

diligent service in 24h

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Acheteur Vérifié

Published on 22/12/2016 à 20h02 following a purchase from 16/12/2016

Delivery as expected and interesting price

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