Customer reviews of HawaiiSurf

9,4 /10

Based on 10 177 published reviews

5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 3 and 5 stars

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Acheteur Vérifié

Published on 04/03/2019 à 19h20 following a purchase from 26/02/2019

Fast delivery, very reliable site

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Acheteur Vérifié

Published on 04/03/2019 à 13h56 following a purchase from 26/02/2019

Fast and careful delivery

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Acheteur Vérifié

Published on 04/03/2019 à 12h31 following a purchase from 26/02/2019

VERY GOOD

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Acheteur Vérifié

Published on 04/03/2019 à 12h28 following a purchase from 23/02/2019

Very responsive, fast shipping, super nice folks. Second board I've bought from them this year.

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Acheteur Vérifié

Published on 04/03/2019 à 11h24 following a purchase from 24/02/2019

Very good fast shipping

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Acheteur Vérifié

Published on 03/03/2019 à 13h24 following a purchase from 27/02/2019

Hello, I ordered a set of pads for my board, which I paid 15€. The surprise was not very pleasant when I received my item with a label on it, 15€ crossed out -50%, new price 7€50. The customer perception is not very good. Otherwise, the delivery was fast and the item was in good condition.

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Acheteur Vérifié

Published on 02/03/2019 à 22h53 following a purchase from 26/02/2019

Very fast delivery, products meet my expectations.
Very good telephone reception,

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Acheteur Vérifié

Published on 02/03/2019 à 18h32 following a purchase from 28/02/2019

Fast and compliant

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Acheteur Vérifié

Published on 02/03/2019 à 18h15 following a purchase from 25/02/2019

Very good!

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Acheteur Vérifié

Published on 02/03/2019 à 17h53 following a purchase from 27/02/2019

Very good site, products as described, prices and customer service top. I recommend

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Acheteur Vérifié

Published on 01/03/2019 à 21h36 following a purchase from 26/02/2019

Great, everything received quite quickly and the products are of good quality.

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Acheteur Vérifié

Published on 01/03/2019 à 16h37 following a purchase from 26/02/2019

After several orders, no issues so top!

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Acheteur Vérifié

Published on 01/03/2019 à 16h17 following a purchase from 25/02/2019

Perfect!

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Acheteur Vérifié

Published on 01/03/2019 à 15h10 following a purchase from 26/02/2019

The order is compliant
Very good delivery management
I recommend

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Acheteur Vérifié

Published on 01/03/2019 à 15h08 following a purchase from 26/02/2019

The order meets my expectations and is well packaged. Super fast delivery with tracking number.
I recommend this store for online purchases.

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Acheteur Vérifié

Published on 01/03/2019 à 15h02 following a purchase from 27/02/2019

Ordered on Wednesday afternoon, delivered on Thursday morning. TOP.

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Acheteur Vérifié

Published on 01/03/2019 à 00h19 following a purchase from 13/02/2019

Order arrived very quickly and very good customer service!

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Acheteur Vérifié

Published on 28/02/2019 à 19h19 following a purchase from 23/02/2019

Perfect. Product delivered on time. And with tracking and proposed times. I am delighted with my purchase.

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Acheteur Vérifié

Published on 28/02/2019 à 16h04 following a purchase from 25/02/2019

Raz...always effective. Product compliant..fast delivery
Top!!!

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Acheteur Vérifié

Published on 28/02/2019 à 15h07 following a purchase from 23/02/2019

I have always received my order quickly

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Acheteur Vérifié

Published on 28/02/2019 à 14h49 following a purchase from 24/02/2019

Satisfied

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Acheteur Vérifié

Published on 28/02/2019 à 13h53 following a purchase from 25/02/2019

Order received on time ... really satisfied with this site

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Acheteur Vérifié

Published on 28/02/2019 à 13h28 following a purchase from 25/02/2019

Order placed on Monday evening, package received on Wednesday morning in a black packaging, fast and efficient.

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Acheteur Vérifié

Published on 28/02/2019 à 13h16 following a purchase from 15/02/2019

Very serious and professional exchange via SMS. I recommend ++++

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Acheteur Vérifié

Published on 28/02/2019 à 13h08 following a purchase from 23/02/2019

Shipping and reception very fast, advice provided on the site very useful!

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Acheteur Vérifié

Published on 26/02/2019 à 19h25 following a purchase from 17/02/2019

Very good

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Acheteur Vérifié

Published on 25/02/2019 à 14h15 following a purchase from 21/02/2019

Perfect, shipped quickly!!

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Acheteur Vérifié

Published on 25/02/2019 à 13h57 following a purchase from 18/02/2019

Very fast delivery and quality product matching my expectations. I recommend. Chris

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Acheteur Vérifié

Published on 25/02/2019 à 10h54 following a purchase from 18/02/2019

Great, fast delivery and friendly customer service

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Acheteur Vérifié

Published on 25/02/2019 à 08h47 following a purchase from 18/02/2019

Everything is in accordance with my order delivered on time and perfect packaging

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Acheteur Vérifié

Published on 24/02/2019 à 20h56 following a purchase from 19/02/2019

Bought a very nice Nike SB Shield jacket at Hawaiisurf.com. The requested size was ultimately out of stock, the store called me at 4 PM and on their advice, I took a size M instead of L. I received it the next day. Ultimately, the size was perfect. Good sense of customer service!

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Acheteur Vérifié

Published on 24/02/2019 à 08h50 following a purchase from 19/02/2019

Phone contact really great, very good advice, nothing to complain about. However, the delivery, although fast, leaves something to be desired in the sense that everything was moving around in the box, the ordered items thrown loosely in the delivery box... In short, it was my first order, I might try again but if this happens again, I will buy elsewhere.

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Acheteur Vérifié

Published on 23/02/2019 à 17h44 following a purchase from 19/02/2019

Perfect. Communication with customer service is reactive.

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Acheteur Vérifié

Published on 23/02/2019 à 15h34 following a purchase from 17/02/2019

R AS

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Acheteur Vérifié

Published on 23/02/2019 à 13h06 following a purchase from 20/02/2019

Very good!

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Acheteur Vérifié

Published on 23/02/2019 à 10h21 following a purchase from 16/02/2019

Received quickly. Great product! Thank you

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Acheteur Vérifié

Published on 23/02/2019 à 09h02 following a purchase from 18/02/2019

Fast delivery. Purchase without issues. Great customer service

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Acheteur Vérifié

Published on 22/02/2019 à 21h54 following a purchase from 19/02/2019

Very good site run by good people

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Acheteur Vérifié

Published on 22/02/2019 à 19h43 following a purchase from 16/02/2019

Order received on time. Top

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Acheteur Vérifié

Published on 22/02/2019 à 19h10 following a purchase from 18/02/2019

Very nice shoes!

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